Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
The Minister for the Cabinet Office acting through Crown Commercial Service
9th Floor, The Capital, Old Hall Street
Liverpool
L3 9PP
UK
Telephone: +44 3450103503
E-mail: supplier@crowncommercial.gov.uk
NUTS: UK
Internet address(es)
Main address: https://ww.gov.uk/ccs
I.2) Joint procurement
The contract is awarded by a central purchasing body
I.4) Type of the contracting authority
Ministry or any other national or federal authority, including their regional or local subdivisions
I.5) Main activity
General public services
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Digital Outcomes and Specialists 4
Reference number: RM1043.6
II.1.2) Main CPV code
72000000
II.1.3) Type of contract
Services
II.1.4) Short description
Crown Commercial Service as the contracting authority has put in place a pan government collaborative framework agreement for use by UK public sector bodies identified at VI.3) (and any future successors to these organisations). These bodies have a need for a compliant procurement vehicle to access digital outcomes, specialists and supporting services.
II.1.6) Information about lots
This contract is divided into lots:
Yes
II.1.7) Total value of the procurement
Value excluding VAT:
1 570 000 000.00
GBP
II.2) Description
Lot No: 1
II.2.1) Title
Digital Outcomes
II.2.2) Additional CPV code(s)
72000000
72230000
72232000
II.2.3) Place of performance
NUTS code:
UK
II.2.4) Description of the procurement
Digital outcomes suppliers can help research, test, design, build, release, iterate, support or retire a digital service.
Digital outcomes suppliers must:
— comply with the technology code of practice (https://www.gov.uk/service-manual/technology/code-of-practice.html),
— work according to the government service design manual (https://www.gov.uk/service-manual),
— understand what it means to work on one of the discovery, alpha, beta, live or retirement phases outlined in the government service design manual (https://www.gov.uk/service-manual).
Examples of recent digital outcomes include:
— a discovery phase to create an information systems vision for the business functions of an NHS department,
— development of online resources to support medieval history teaching in secondary schools,
— the build of an online, front-end billing application to replace a paper-based system for Ministry of Justice.
Digital outcomes suppliers must provide at least one of the following:
— design, performance analysis and data,
— security,
— service delivery,
— software development,
— support and operations,
— testing and auditing,
— user research.
II.2.5) Award criteria
Quality criterion: Quality
/ Weighting: 100
Price
/ Weighting:
0
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
II.2.14) Additional information
Initial 12 months with an optional 12 month extension.
Lot No: 2
II.2.1) Title
Digital Specialists
II.2.2) Additional CPV code(s)
72000000
72230000
72232000
II.2.3) Place of performance
NUTS code:
UK
II.2.4) Description of the procurement
Digital specialists suppliers provide government departments and teams with specialists for work on a service, programme or project. The work you do has a defined scope and deliverables.
Digital specialists suppliers must:
— only provide specialists from their existing team,
— offer evidence of competence in each role if requested by the buyer,
— ensure all roles support the government service design manual’s description (https://www.gov.uk/service-manual/the-team) of what you need to build a successful service.
Examples of digital specialist briefs include:
— a user researcher for the discovery phase of the prison visits tool,
— a delivery manager to work on the transition of the replacement driving licence product from beta to live,
— a front-end developer to work on the beta of the MOT recording product, which is part of the MOT registrations service.
Digital specialists suppliers must provide at least one of the following roles:
— agile coach,
— business analyst,
— communications manager,
— content designer or copywriter,
— cyber security consultant,
— delivery manager or project manager,
— designer,
— developer,
— performance analyst,
— portfolio manager,
— product manager,
— programme delivery manager,
— quality assurance analyst,
— service manager,
— technical architect,
— user researcher,
— visual designer,
— web operations engineer,
— data engineer,
— data scientist,
— data architect.
Any supplier wishing to provide services through an agency model should be aware that other CCS agreements are available to offer services as an agency.
II.2.5) Award criteria
Quality criterion: Quality
/ Weighting: 100
Price
/ Weighting:
0
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
II.2.14) Additional information
Initial 12 months with an optional 12 month extension.
Lot No: 3
II.2.1) Title
User Research Studios
II.2.2) Additional CPV code(s)
73110000
73111000
II.2.3) Place of performance
NUTS code:
UK
II.2.4) Description of the procurement
User research should inform the development of all government digital services.
User research studios suppliers must provide:
— user research studio hire in the right location on specific dates.
II.2.5) Award criteria
Quality criterion: Quality
/ Weighting: 100
Price
/ Weighting:
0
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
II.2.14) Additional information
Initial 12 months with an optional 12 month extension.
Lot No: 4
II.2.1) Title
User Research Participants
II.2.2) Additional CPV code(s)
73110000
79300000
II.2.3) Place of performance
NUTS code:
UK
II.2.4) Description of the procurement
All government digital services will:
— use research to develop a deep knowledge of who the service users are and what that means for the design of the service,
— have a plan for ongoing user research and usability testing to continuously seek feedback from users to improve the service.
User research participants suppliers must provide:
— access to user research participants who best reflect the users of a service.
II.2.5) Award criteria
Quality criterion: Quality
/ Weighting: 100
Price
/ Weighting:
0
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
II.2.14) Additional information
Initial 12 months with an optional 12 month extension.
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.3) Information about a framework agreement or a dynamic purchasing system
The procurement involves the establishment of a framework agreement
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2019/S 129-316685
Section V: Award of contract
Lot No: 1
Title: Digital Outcomes
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
15/08/2019
V.2.2) Information about tenders
Number of tenders received: 999
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
List of successfully awarded suppliers can be accessed via the URL below.
As above
UK
NUTS: UK
Internet address(es)
URL: https://www.contractsfinder.service.gov.uk/Notice/e77d0359-b719-4c29-90ea-ff51286413d0
The contractor is an SME:
Yes
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
: 1 120 000 000.00
GBP
V.2.5) Information about subcontracting
Section V: Award of contract
Lot No: 2
Title: Digital Specialists
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
15/08/2019
V.2.2) Information about tenders
Number of tenders received: 999
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
List of successfully awarded suppliers can be accessed via the URL below.
UK
UK
NUTS: UK
Internet address(es)
URL: https://www.contractsfinder.service.gov.uk/Notice/e77d0359-b719-4c29-90ea-ff51286413d0
The contractor is an SME:
Yes
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
: 430 000 000.00
GBP
V.2.5) Information about subcontracting
Section V: Award of contract
Lot No: 3
Title: User Research Studios
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
15/08/2019
V.2.2) Information about tenders
Number of tenders received: 141
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
List of successfully awarded suppliers can be accessed via the URL below.
UK
UK
NUTS: UK
Internet address(es)
URL: https://www.contractsfinder.service.gov.uk/Notice/e77d0359-b719-4c29-90ea-ff51286413d0
The contractor is an SME:
Yes
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
: 5 000 000.00
GBP
V.2.5) Information about subcontracting
Section V: Award of contract
Lot No: 4
Title: User Research Participants
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
15/08/2019
V.2.2) Information about tenders
Number of tenders received: 385
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
List of successfully awarded suppliers can be accessed via the URL below.
UK
UK
NUTS: UK
Internet address(es)
URL: https://www.contractsfinder.service.gov.uk/Notice/e77d0359-b719-4c29-90ea-ff51286413d0
The contractor is an SME:
Yes
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
: 15 000 000.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.3) Additional information
The value provided in Section II.1.7) is only an estimate. We cannot guarantee to suppliers any business through this commercial agreement.
V.2.2) Information about tenders > Number of tenders received answer is limited to 999 but the total number of successful tenders awarded is 3475.
Please also see a breakdown of successful Suppliers per lot:
Lot 1: digital outcomes = 2928
Lot 2: digital specialists = 2999
Lot 3: user research studios = 137
Lot 4: user research participants = 381
As part of this Dos 4 contract award notice, the following documents can be accessed by following link:
Digital outcomes and specialist — successful suppliers awarded
https://www.contractsfinder.service.gov.uk/Notice/e77d0359-b719-4c29-90ea-ff51286413d0
VI.4) Procedures for review
VI.4.1) Review body
Crown Commercial Services
9th Floor The Capital
Liverpool
L3 9PP
UK
Telephone: +44 3450103503
E-mail: supplier@crowncommercial.gov.uk
VI.5) Date of dispatch of this notice
23/10/2019