II.2.2) Additional CPV code(s)
32000000
32250000
32300000
32500000
32510000
32520000
32530000
32550000
32570000
32580000
64200000
64210000
64212000
64216000
64220000
II.2.3) Place of performance
NUTS code:
UKJ
II.2.4) Description of the procurement
Southern Water’s current contract for provision of mobile telephony services is due to expire on 30.9.2019 and it is intended that a new contract be awarded by 30.6.2019 to facilitate effective transition. This activity will seek to develop a framework agreement to cover the following:
— transition from current supply arrangements, including issue of replacement SIM cards if required,
— supply of SIM cards and dongles,
— SIM cards for specialist requirements (such as telemetry),
— provision of airtime contracts (voice and data),
— roaming (UK and International),
— provision of a telephony expense management system,
— lone worker service,
— supply of mobile handsets and related accessories (e.g.: car kits) [optional service at Southern Water’s discretion],
— disposal of mobile handsets/accessories.
Key requirements will include: value-for-money; seamless service provision (integrating with in-house mobile management processes and systems); guaranteed network availability; speed and accuracy of request fulfilment and issue resolution (including availability of a portal for access by Southern Water’s Service Desk); provision of reporting capability to maximise efficient use of mobile telephony: capability to execute transition and provide added-value services.
Southern Water intends to appoint a single supplier as result of this ITT.
II.2.5) Award criteria
Quality criterion: Transition approach/plan
/ Weighting: 20
Quality criterion: Service management approach
/ Weighting: 10
Quality criterion: Core mobiles telephony services
/ Weighting: 45
Quality criterion: Optional services
/ Weighting: 10
Quality criterion: Service measures
/ Weighting: 10
Quality criterion: Contractual derogations
/ Weighting: 5
Cost criterion: Pricing model – core services
/ Weighting: 60
Cost criterion: Pricing model – annual cost (telephony expense management tool)
/ Weighting: 30
Cost criterion: Pricing model – lone worker
/ Weighting: 10
II.2.11) Information about options
Options:
Yes
Description of options:
Further descriptions of ‘Options’ relating to this tender include, but are not limited to, the following mobile telephony and associated services:
— airtime – shared data plans,
— roaming service (international),
— optional supply of mobile handsets and related accessories (e.g.: car kits).
More detailed descriptions will be included included in the contract notice.
Southern Water are under no obligation to purchase any option proposed by the tenderer, but may select to award these services under the agreement during the contract term.
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No