Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
Health and Safety Executive
Redgrave Court Merton Road
Bootle
L20 7HS
UK
Contact person: Jackie Fairclough
Telephone: +44 2030284654
E-mail: jackie.fairclough@hse.gov.uk
NUTS: UKD73
Internet address(es)
Main address: www.hse.gov.uk
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
Other: Regulator of health and safety in the workplace
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
OnDemand Services Contract
Reference number: 1.11.4.3686
II.1.2) Main CPV code
85000000
II.1.3) Type of contract
Services
II.1.4) Short description
Contact centre services in respect of telephone contact within the following functions of the customer:
Inbound call handling — handling general enquiries in relation to Covid-19 outbound calling — attempting to contact businesses to undertake a compliance check that the business is putting the expected Covid-19 safety and social distancing measures in place.
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Lowest offer:
1.00
EUR/ Highest offer:
1 270 000.00
EUR
II.2) Description
II.2.3) Place of performance
NUTS code:
UK
II.2.4) Description of the procurement
Contact centre services in respect of telephone contact within the following functions of the customer:
Inbound call handling — handling general enquiries in relation to Covid-19 outbound calling — attempting to contact businesses to undertake a compliance check that the business is putting the expected Covid-19 safety and social distancing measures in place.
II.2.5) Award criteria
Price
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
II.2.14) Additional information
The contract was drawn up to support HSE’s response to dealing with emergency requirements brought about by the global pandemic Covid-19.
HSE has utilised the provisions within Public Procurement Note 01/20, specifically Regulation 32(2)(c) of the Public Contract Regulations 2015 — to award this contract on a direct award basis.
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Award of a contract without prior publication of a call for competition
Justification for selected award procedure:
Extreme urgency brought about by events unforeseeable for the contracting authority and in accordance with the strict conditions stated in the Directive
Explanation
The contract was drawn up to support HSE’s response to dealing with emergency requirements brought about by the global pandemic Covid-19.
HSE has utilised the provisions within Public Procurement Note 01/20, specifically Regulation 32(2)(c) of the Public Contract Regulations 2015 — to award this contract on a direct award basis.
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
No
Section V: Award of contract
Contract No: 1.11.4.3686
Title: OnDemand — Call Centre Services
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
//
V.2.2) Information about tenders
Number of tenders received: 1
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Civica UK ltd
South Bank Central, 30 Stamford Street
London
SE1 9LQ
UK
NUTS: UK
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
Lowest offer:
1.00
EUR
/ Highest offer:
1 270 000.00
EUR
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.4) Procedures for review
VI.4.1) Review body
Mr Tommy Johnson
Redgrave Court Merton Road
Bootle
L20 7HS
UK
Telephone: +44 2030283078
E-mail: tommy.johnson@hse.gov.uk
VI.4.2) Body responsible for mediation procedures
Health and Safety Executive
2.3 Redgrave Court, Merton Road
Bootle
L20 7HS
UK
Telephone: +44 2030283078
E-mail: tommy.johnson@hse.gov.uk
VI.5) Date of dispatch of this notice
02/10/2020