Contract award notice – utilities
Section I: Contracting
entity
I.1) Name and addresses
Northern Gas Networks
Northern Gas Network Operations Ltd, 1100 Century Way
Leeds
LS15 8TU
UK
Contact person: Harriet Wilkes
E-mail: hwilkes@northerngas.co.uk
NUTS: UKE42
Internet address(es)
Main address: https://www.northerngasnetworks.co.uk/
I.6) Main activity
Production, transport and distribution of gas and heat
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Support Future Ways of Working Connections
II.1.2) Main CPV code
72000000
II.1.3) Type of contract
Services
II.1.4) Short description
T-point were NGN’s delivery partner for the customer care team on the development of a portal for accolades and complaints. This system is now live and they continue to support this system as and when required. During the FWoW Connections project, it has been identified that an online self-serve portal would benefit both the connections team but also our connections customers by improving the time it takes to raise and complete a quotation or job. It would also improve the overall customer experience because customers would have access to real time information about their application status. T-point have already built a customer facing portal for one team within NGN. Therefore, we what to enhance what we have already invested in and are in contract for (with a number of years remaining) and fully utilise and realise the benefit of what we have already purchased.
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Value excluding VAT:
195 000.00
GBP
II.2) Description
II.2.3) Place of performance
NUTS code:
UKE42
II.2.4) Description of the procurement
T-point were NGN’s delivery partner for the Customer Care Team on the development of a portal for accolades and complaints. This system is now live and they continue to support this system as and when required. During the FWoW Connections project, it has been identified that an online self-serve portal would benefit both the connections team but also our connections customers by improving the time it takes to raise and complete a quotation or job. It would also improve the overall customer experience because customers would have access to real time information about their application status. T-point have already built a customer facing portal for one team within NGN. Therefore, we what to enhance what we have already invested in and are in contract for (with a number of years remaining) and fully utilise and realise the benefit of what we have already purchased.
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Award of a contract without prior publication of a call for competition
Justification for selected award procedure:
The works, supplies or services can be provided only by a particular economic operator for the following reason: absence of competition for technical reasons
Explanation
There are various reasons for awarding this work direct to TPoint but specifically, TPoint's product which NGN currently uses is incredibly complex and it would be difficult to develop that with an alternative company doing this piece of work. In the event that any issues such as a full outage were to happen, T-point are best placed to understand their own product and its capabilities in order to resolve those issues (they currently support their solution for NGN's the Customer Care Team if we are unable to fix the issue).
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
No
Section V: Award of contract
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
10/09/2020
V.2.2) Information about tenders
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
TPoint Solutions Ltd
Reading
UK
NUTS: UKJ11
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
: 195 000.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.4) Procedures for review
VI.4.1) Review body
Northern Gas Networks
Northern Gas Network Operations Ltd, 1100 Century Way
Leeds
LS15 8TU
UK
VI.5) Date of dispatch of this notice
07/10/2020