Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
NHS England and NHS Improvement
Quarry House
Leeds
LS2 7UE
UK
Contact person: Garry Mitchell, Commercial and Procurement Lead, National Commercial and Procurement Hub, NHS England
E-mail: commercial.procurementhub@nhs.net
NUTS: UK
Internet address(es)
Main address: https://www.england.nhs.uk/
Address of the buyer profile: https://in-tendhost.co.uk/scwcsu/aspx/Home
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
Health
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Framework Agreement for Clinical Communication Tools for NHS Organisations
Reference number: WA10745
II.1.2) Main CPV code
72000000
II.1.3) Type of contract
Services
II.1.4) Short description
NHSX, through NHS England as the legal entity, requires a framework agreement to be established for NHS organisations to procure communication services.
NHS organisations require dedicated communications and task management systems to enable staff time to be saved by reducing their need to use the historic ‘bleep’ system or by sending emails. Staff need to share clinical information quickly and securely whilst at work but they should be able to be turned off when not at work.
Interventions shall be able to:
— address critical pain points for clinical and/or operational teams;
— release time for individuals and teams of NHS staff;
— enable streamlined care for patients;
— support with patients transfer of care;
— readily be able to scale widely across the NHS with at least one established use case;
— have an online presence and/or WebApp available;
— be downloaded onto mobile devices or tablet device.
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Value excluding VAT:
3 000 000.00
GBP
II.2) Description
II.2.2) Additional CPV code(s)
72200000
72210000
72212000
72212500
72212511
72260000
48510000
II.2.3) Place of performance
NUTS code:
UK
II.2.4) Description of the procurement
NHSX requires a framework agreement to be established for NHS organisations to procure communication services.
The secretary of state announced that NHS trusts will be required to phase out pagers by the end of 2021 and to move to more modern communication tools. The agreed approach, therefore, needs to ensure that NHS trusts can award contracts to suitably qualified and experienced suppliers who can deliver against this requirement, whilst promoting innovation and delivering against a digital maturity model.
The framework agreements together with connected call-off agreements will provide contract vehicles for NHS Trusts and Hospitals to purchase systems and services which are assured against the frameworks specifications and standards.
The contract value for the framework is GBP 3 million and the provisional intention is for the framework to remain open (valid) for 2 years with a potential extension for 12 months.
The services provided under the clinical communication tools framework will cover the following.
Provision of applications, which will meet the business requirements, mandatory functionality and compliance listed in the short description of this notice.
Mandatory functionality:
— secure messaging,
— image sharing,
— staff directory [linked to the global NHS.net address book],
— calls.
Compliance:
— patient safety regulations,
— GDPR and UK data protection,
— NHSD SCCiO requirements for both DCB0129 clinical safety risk assessment and DCB01260 Clinical Safety Case,
— NHS IG DSP Toolkit,
— ISO 27001:2017.
Associated services which are services associated with the implementation or optimisation of the application. Implementation support:
— training materials,
— video/online/in app training,
— 24/7 customer support online/in app/via phone,
— online knowledge centre,
— 1:1 remote training.
Additional services which are an augmentation of the application provided by the supplier.
Optional functionality:
— patient lists,
— task management,
— video calls,
— ERP integration.
Call-off agreements awarded through the clinical communication tools framework may provide services to NHS Trusts and Hospitals.
Services sold under the clinical communication tools framework agreement will generally be sold on the basis of software as a service (SaaS) with licences granted to customer users where appropriate.
The framework agreement can be viewed at the following website: https://www.nhsx.nhs.uk/key-tools-and-info/procurement-frameworks/clinical-communications-procurement-framework/
This procurement was carried out by the National Commercial and Procurement Hub on behalf of NHSX, through NHS England as the legal entity.
II.2.5) Award criteria
Quality criterion: Digital service
/ Weighting: 30
Quality criterion: Data processing
/ Weighting: 15
Quality criterion: Technical infrastructure and authentication
/ Weighting: 15
Quality criterion: IT software and equipment
/ Weighting: 15
Quality criterion: Implementation and support
/ Weighting: 15
Price
/ Weighting:
10
II.2.11) Information about options
Options:
Yes
Description of options:
The framework agreement will be for a term of 2 years. At the end of the 2-year term the commissioner will have the option to extend the framework agreement for a further 12-month period.
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
II.2.14) Additional information
This framework agreement is for the use of NHS England and improvement, clinical commissioning groups, primary care networks, NHS Trusts, NHS special health authorities and all other NHS organisations as found at the following address and updated from time to time. https://www.nhs.uk/ServiceDirectories/Pages/NHSTrustListing.aspx
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
- Accelerated procedure
Justification:
In line with the EU Commission’s confirmation that the Covid-19 crisis presents extreme and unforeseeable urgency, the Commissioner followed an accelerated open procedure in order to let contract(s) at the earliest possible opportunity. This tender is being let for services directly related to the delivery of Covid-19 healthcare services, and its delay could be detrimental to the welfare of the population. A prior information notice concerning this procedure has previously been published on OJEU reference 2020/S 087-209377.
IV.1.3) Information about a framework agreement or a dynamic purchasing system
The procurement involves the establishment of a framework agreement
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2020/S 120-293597
Section V: Award of contract
Contract No: 1
Title: Framework Agreement for Clinical Communication Tools for NHS Organisations
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
28/07/2020
V.2.2) Information about tenders
Number of tenders received: 39
The contract has been awarded to a group of economic operators:
Yes
V.2.3) Name and address of the contractor
Alcidion UK Ltd
1st Floor, Sackville House, 143-149 Fenchurch Street
London
EC3M 6BL
UK
NUTS: UKI
Internet address(es)
URL: https://www.alcidion.com/homepage-uk/
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
Armour Communications Ltd
1st Floor Millbank Tower
London
SW1P 4QP
UK
Telephone: +44 2036373801
E-mail: sales@armourcomms.com
NUTS: UKI
Internet address(es)
URL: https://www.armourcomms.com/
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
Barrier Networks Ltd
272 Bath Street
Glasgow
G2 4JR
UK
Telephone: +44 1413560101
NUTS: UKM82
Internet address(es)
URL: https://www.barriernetworks.com/
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
BT Group plc
British Telecommunications plc, 81 Negate St EC1A 7AJ
London
EC1A 7AJ
UK
Telephone: +44 2073565000
NUTS: UKI
Internet address(es)
URL: www.btplc.com
The contractor is an SME:
No
V.2.3) Name and address of the contractor
Dictate IT Ltd
96a Clifton Hill
London
NW8 0JT
UK
Telephone: +44 2033071500
E-mail: sales@dictate.it
NUTS: UKI
Internet address(es)
URL: https://www.dictate.it/frontend/
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
Engage Solutions Group Ltd
Paradigm House, Brook Court, Lower Meadow Road
Handforth
SK9 3ND
UK
Telephone: +44 1612502180
NUTS: UKD3
Internet address(es)
URL: https://www.engagesolutionsgroup.com/
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
Everbridge Europe Ltd
6 De Grey Square, De Grey Road, Mile End
Colchester
CO4 5YQ
UK
Telephone: +44 8000350081
NUTS: UKH3
Internet address(es)
URL: https://www.everbridge.com/
The contractor is an SME:
No
V.2.3) Name and address of the contractor
Feedback Medical Ltd
Canterbury House, 1 Royal St, Lambeth
London
SE1 7LL
UK
Telephone: +44 2039977634
NUTS: UKI
Internet address(es)
URL: https://fbkmed.com/
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
Forward Clinical Ltd
300 St John Street
London
EC1V 4PA
UK
NUTS: UKI
Internet address(es)
URL: https://hellopando.com/
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
Healthcent Pty Ltd
22 Somerset Road, Green Point
Cape Town
8051
ZA
NUTS: ZA
Internet address(es)
URL: https://www.getsignapps.com/
The contractor is an SME:
No
V.2.3) Name and address of the contractor
Hill-Rom Ltd
Clinitron House, Excelsior Road, Ashby de la Zouch
Leicester
LE65 1JG
UK
NUTS: UKF2
Internet address(es)
URL: https://www.hillrom.com/
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
Hospify Ltd
1st Floor, Block C, The Wharf, Manchester Road
Burnley
BB11 1JT
UK
NUTS: UKD4
Internet address(es)
URL: https://www.hospify.com/
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
Induction Healthcare Group
20 St Dunstan's Hill
London
EC3R 8HL
UK
NUTS: UKI
Internet address(es)
URL: https://www.inductionhealthcare.com/
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
Monmedical Ltd
Red House, Cemetery Pales, Brookwood
Woking
GU24 0BL
UK
NUTS: UKJ2
Internet address(es)
URL: https://www.cinapsis.org/
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
Intechnology plc
Cardale House, Cardale Court, Beckwith Head Road
Harrogate
HG3 1RY
UK
NUTS: UKE2
Internet address(es)
URL: https://www.intechnologyplc.com/
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
Multitone Electronics plc
Multitone House Shortwood Copse Lane, Kempshott
Basingstoke
RG23 7NL
UK
Telephone: +44 1256320292
NUTS: UKJ3
Internet address(es)
URL: https://www.multitone.com/
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
Nervecentre Software Ltd
Denmark Court, 18 Market Place
Wokingham
RG40 1AL
UK
NUTS: UKJ11
Internet address(es)
URL: http://nervecentresoftware.com/
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
Open Medical Ltd
85 Uxbridge Road
London
W5 5BW
UK
Telephone: +44 2034752955
E-mail: info@openmedical.co.uk
NUTS: UKI
Internet address(es)
URL: https://openmedical.co.uk/
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
Oxbridge Blues Ltd
10-12 Mulberry Green, Old Harlow
Harlow
CM17 0ET
UK
NUTS: UKH3
Internet address(es)
URL: https://www.dental-triage.com/
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
Pulse Health Systems Ltd
109 Vernon House, Friar Gate
Nottingham
NG1 6DQ
UK
NUTS: UKF1
Internet address(es)
URL: http://pulsehealth.co.uk/
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
RMJ Clinical Solutions Ltd
Office 2, Tweed House, Park Lane
Swanley
BR8 8DT
UK
Telephone: +44 2032900234
E-mail: info@doccoms.co.uk
NUTS: UKJ4
Internet address(es)
URL: https://www.doccoms.com/
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
Softcat plc
Fieldhouse Lane
Marlow
SL7 1L
UK
Telephone: +44 1628403403
NUTS: UKJ1
Internet address(es)
URL: https://www.softcat.com/
The contractor is an SME:
No
V.2.3) Name and address of the contractor
Southern Communications Corporate Solutions
Glebe Farm, Down Street, Dummer
Basingstoke
RG25 2AD
UK
Telephone: +44 208604000
E-mail: sc-sales@southern-comms.co.uk
Fax: +44 208604001
NUTS: UKJ3
Internet address(es)
URL: https://www.sc-corporate.co.uk/
The contractor is an SME:
Yes
V.2.3) Name and address of the contractor
System C Healthcare Ltd
The Maidstone Studios, Vinters Business Park, New Cut Road
Maidstone
ME14 5NZ
UK
Telephone: +44 1622691616
NUTS: UKJ4
Internet address(es)
URL: https://www.systemc.com/
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot:
Total value of the contract/lot:
: 3 000 000.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.3) Additional information
The services are deemed to be subject to the full regime of current EU procurement legislation and as such this tender will be conducted in accordance with, and governed by, the Public Contracts Regulations 2015. This contract will therefore be awarded in accordance with the provisions applicable in Section 5 (subsection 7) of the Public Contracts Regulations 2015.
The contracting authority intends to observe the provisions and 10 days standstill period described in the Public Contracts Regulations 2015. Unsuccessful bidders and applicants will receive scores and reasons for the decision, including the characteristics and relative advantages of the winning bid and the reasons why the bidder/applicant was unsuccessful. Deadlines for lodging appeals should be in accordance with the Regulations.
VI.4) Procedures for review
VI.4.1) Review body
NHS England and NHS Improvement
Quarry House
Leeds
LS2 7UE
UK
Telephone: +44 3003112233
E-mail: england.contactus@nhs.net
Internet address(es)
URL: https://www.england.nhs.uk/
VI.4.2) Body responsible for mediation procedures
NHS England and NHS Improvement
Quarry House
Leeds
LS2 7UE
UK
Telephone: +44 3003112233
E-mail: england.contactus@nhs.net
Internet address(es)
URL: https://www.england.nhs.uk/
VI.4.4) Service from which information about the review procedure may be obtained
NHS England and NHS Improvement
Quarry House
Leeds
LS2 7UE
UK
Telephone: +44 3003112233
E-mail: england.contactus@nhs.net
Internet address(es)
URL: https://www.england.nhs.uk/
VI.5) Date of dispatch of this notice
08/10/2020