Contract notice
Section I: Contracting
authority
I.1) Name and addresses
Wythenshawe Community Housing Group
Wythenshawe House, 8 Poundswick Lane, Wythenshawe, M22 9TA
Manchester
UK
E-mail: procurement@wchg.org.uk
NUTS: UKD34
Internet address(es)
Main address: https://www.in-tendhost.co.uk/wchg/aspx/Home
I.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge at:
https://www.in-tendhost.co.uk/wchg/aspx/Home
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be sent electronically to:
https://www.in-tendhost.co.uk/wchg/aspx/Home
Tenders or requests to participate must be sent to the abovementioned address
I.4) Type of the contracting authority
Other: Housing Association
I.5) Main activity
Housing and community amenities
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Out-Of-Hours Call Handling Service
Reference number: AO035
II.1.2) Main CPV code
79510000
II.1.3) Type of contract
Services
II.1.4) Short description
An out-of-hours calls handling service which takes calls outside of normal office hours from tenants and allocates work or other actions. The service is required for three social housing providers, and so this tender is issued by WCHG on behalf of: One Manchester, Southway Housing Trust, and WCHG.
II.1.6) Information about lots
This contract is divided into lots:
No
II.2) Description
II.2.3) Place of performance
NUTS code:
UKD34
Main site or place of performance:
II.2.4) Description of the procurement
An out-of-hours calls handling service which takes calls outside of normal office hours from tenants and allocates work or other actions. The service is required for three social housing providers, and so this tender is issued by WCHG on behalf of: One Manchester, Southway Housing Trust, and WCHG.
II.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Start:
01/02/2021
End:
31/01/2025
This contract is subject to renewal: No
II.2.9) Information about the limits on the number of candidates to be invited
II.2.10) Information about variants
Variants will be accepted:
No
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
II.2.14) Additional information
Section III: Legal, economic, financial and technical information
III.1) Conditions for participation
III.1.1) Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
List and brief description of conditions:
III.1.2) Economic and financial standing
Selection criteria as stated in the procurement documents
III.1.3) Technical and professional ability
Selection criteria as stated in the procurement documents
III.2) Conditions related to the contract
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.3) Information about a framework agreement or a dynamic purchasing system
The procurement involves the establishment of a framework agreement with a single operator.
Justification for any framework agreement duration exceeding 4 years: Agreement is for 2 years plus 2 optional 12 month extensions. Does not exceed 4 years.
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
No
IV.2) Administrative information
IV.2.2) Time limit for receipt of tenders or requests to participate
Date:
17/11/2020
Local time: 10:00
IV.2.4) Languages in which tenders or requests to participate may be submitted
EN
IV.2.7) Conditions for opening of tenders
Date:
17/11/2020
Local time: 10:00
Place:
Section VI: Complementary information
VI.1) Information about recurrence
This is a recurrent procurement:
No
VI.2) Information about electronic workflows
Electronic ordering will be used
Electronic invoicing will be accepted
Electronic payment will be used
VI.4) Procedures for review
VI.4.1) Review body
Wythenshawe Community Housing Group
Manchester
UK
VI.4.3) Review procedure
Precise information on deadline(s) for review procedures:
OJEU procedures include a minimum 10 calendar day standstill period at the point information on the award of the contract is communicated to bidders. This period allows unsuccessful bidders to seek further debriefing from the contracting authority before the contract is entered into.
VI.5) Date of dispatch of this notice
16/10/2020