Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
Surrey and Borders Partnership NHS Foundation Trust
18 Mole Business Park
Leatherhead
KT22 7AD
UK
Telephone: +44 1883383838
E-mail: David.mizon@sussexpartnership.nhs.uk
NUTS: UKJ2
Internet address(es)
Main address: https://www.sussexpartnership.nhs.uk/
I.4) Type of the contracting authority
Ministry or any other national or federal authority, including their regional or local subdivisions
I.5) Main activity
Health
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
SPFT ITSM Managed Service Solution
II.1.2) Main CPV code
72000000
II.1.3) Type of contract
Services
II.1.4) Short description
The contract is a replacement of a long term ITSM solution in the Trust. The Trust has procured a modern, proactive ITSM service including the provision and management of all hardware in the Trust as well as the provision of innovative tools to Trust users to aid faster fix times and problem resolution. The solution includes the provision of a fully managed service, a full hardware refresh of end user devices and subsequent support and management of all hardware and software help desk facilities.
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Value excluding VAT:
17 751 983.18
GBP
II.2) Description
II.2.3) Place of performance
NUTS code:
UKJ2
II.2.4) Description of the procurement
The Trust has procured a fully managed ITSM solution capable of providing all hardware and software management services for the Trust as well as the ongoing management of help and support desks. The solution includes break-fix agreements and a range of hardware management services.
II.2.5) Award criteria
Quality criterion: Services and features
/ Weighting: 30 %
Quality criterion: Service credit cap
/ Weighting: 5 %
Quality criterion: Service credit value
/ Weighting: 5 %
Quality criterion: Service levels and credit allocation
/ Weighting: 10 %
Cost criterion: Total charges
/ Weighting: 20 %
Cost criterion: Total charge variance
/ Weighting: 7.5 %
Cost criterion: Total hardware charges
/ Weighting: 7.5 %
Cost criterion: Rate card
/ Weighting: 7.5 %
Cost criterion: Financial risk
/ Weighting: 7.5 %
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Restricted procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
No
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2020/S 099-238549
Section V: Award of contract
Title: SPFT ITSM Managed Service
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
07/10/2020
V.2.2) Information about tenders
Number of tenders received: 3
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Bates IT Ltd
04142113
Walkers House, School Road, Essex
Rayne
CM77 6ST
UK
NUTS: UKH3
The contractor is an SME:
Yes
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
: 17 751 983.18
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.4) Procedures for review
VI.4.1) Review body
Sussex Partnership NHS Foundation Trust
Worthing
UK
VI.4.3) Review procedure
Precise information on deadline(s) for review procedures:
The Trust incorporated a minimum 10 calendar days standstill period at the point information on the award of the agreement was communicated to tenderers. This period allows unsuccessful tenderers to seek further debriefing from the Trust before the agreement is entered into. If an appeal regarding the award of the contract has not been successfully resolved, the Public Contracts Regulations 2015 provide for aggrieved parties who have been harmed or who are at risk of harm by a breach of the rules to take action in the High Court (England, Wales and Northern Ireland).
VI.5) Date of dispatch of this notice
22/10/2020