CONTRACT NOTICE – NATIONAL

1 Authority Details

1.1

Authority Name and Address

1.2

Address from which documentation may be obtained

1.3

Completed documents must be returned to:

2 Contract Details

2.1

Title

MonLife Heritage Audience Data Capture Framework

2.2

Description of the goods or services required

In 2019 Monmouthshire County Council moved its Tourism, Leisure, Culture and Youth Services to a new service group 'MonLife'. This new service group has taken on management of the significant and wide-ranging heritage assets including countryside sites, buildings and collections in our care.

This has allowed us the opportunity to see how we can work together, across all our heritage sites and services, to improve our overall visitor experience and tell Monmouthshire's story.

Over a series of workshops we have developed our aims, objectives and core themes for the MonLife Heritage Service resulting in a definitive mission, vision and overarching goals. We now have defined our target audiences and the outcomes we would like to achieve.

However, we require assistance in development a data capture framework in order to measure how well we are doing and whether we are being successful. We would like to work with a consultant to develop a bespoke approach to our work and situation, and not use an off the shelf product. We require assistance to achieve the following outcomes:

- The best way to capture data – given restrictions around Covid and our capacity (which is unlikely to change in the short to medium term)

- How we develop a combined approach across all services to data capture (including communications) so that we are all not asking the same person a number of questionnaires

- Advice on whether we are seeking the right data to capture – is it the data that will give us our answers

- Frequency of data collection and sample sizes to be able to make meaningful decisions on the back of our research

- Advice on how to capture data from those that don’t visit, again in the constraints we have in capacity

NOTE: To register your interest in this notice and obtain any additional information please visit the Sell2Wales Web Site at https://www.sell2wales.gov.wales/Search/Search_Switch.aspx?ID=114687.

2.3

Notice Coding and Classification

2.4

Total quantity or scope of tender

MonLife Heritage, a part of the MonLife service group comprises, three museums (two currently open), two heritage attractions, an emerging museum/attraction at Shire Hall, Monmouth and four historic countryside sites. Within the staff cohort are managers, curators, site based visitor and grounds teams and countryside staff.

3 Conditions for Participation

3.1

Minimum standards and qualification required

4 Administrative Information

4.1

Type of Procedure

Single stage

4.2

Reference number attributed to the notice by the contracting authority

N/a

4.3

Time Limits

4.5

Language or languages in which tenders or requests to participate can be drawn up

4.6

Tender Submission Postbox

5 Other Information

5.1

Additional Information

(WA Ref:114687)

The buyer considers that this contract is suitable for consortia bidding.

5.2

Additional Documentation

5.3

Publication date of this notice