Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
Phoenix Community Housing
The Green Man, 355 Bromley Road
London
SE6 2RP
UK
Contact person: Natasha Briscoe
Telephone: +44 8000285700
E-mail: natasha.briscoe@phoenixch.org.uk
NUTS: UKI44
Internet address(es)
Main address: www.phoenixch.org.uk/
Address of the buyer profile: https://www.mytenders.co.uk/search/Search_AuthProfile.aspx?ID=AA22607
I.4) Type of the contracting authority
Other: Social Housing provider
I.5) Main activity
Housing and community amenities
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Contract
II.1.2) Main CPV code
79512000
II.1.3) Type of contract
Services
II.1.4) Short description
Phoenix are seeking a supplier who can evidence an excellent track record of providing a ‘high standard’ of call handling expertise, sufficient resource and associated services knowledge to deliver a seamless telephone service OOH to Phoenix’s residents (or persons acting on their behalf) outside of Phoenix’s normal operating hours. The supplier will contribute to our aim of achieving great resident satisfaction in the upper quartile of our sector and assist us to improve the customer experience to meet the needs of residents. All services will be expected to maintain and demonstrate Phoenix’s core values and project a non-judgemental empathetic approach to residents and exhibit a strong understanding of maintaining professional boundaries.
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Value excluding VAT:
48 000.00
GBP
II.2) Description
II.2.3) Place of performance
NUTS code:
UKI44
Main site or place of performance:
Service to be provided remotely at provider's own place of operation
II.2.4) Description of the procurement
One stage process, tenders are invited and all documents and schedules to be provided as specified. After close of tender these will be evaluated. There may be interviews with shortlisted bids after which a contract will be awarded.
Response to the brief: (no more than 3 x A4 pages in 12pt font, single spaced in Times New Roman or Arial Font)
Your tender should include the following documents
1 Completed invitation to tender document, attached
2 How you propose to provide this service
3 Proposal in response to this brief including fees for the 4 service including cost breakdowns
5 Examples of how you have provided this service for other organisations to include results and outcomes associated with resident satisfaction
6 A resource statement including the management structure which is in addition to the brief
Please note we will receive and answer any questions online through Mytenders. Please do not e mail questions directly to Natasha Briscoe or James Peters or any other Phoenix staff.
Please also submit with your tender your policies on the following areas:
1 Modern Slavery and Human Trafficking
2 Corporate and Social Responsibility Policy
3 Anti-bribery and Anti-corruption Policy
4 Ethics Policy
5 Data and Privacy Policy
6 Safeguarding Policy
7 Equalities Policy
II.2.5) Award criteria
Quality criterion: Response to brief
/ Weighting: 20
Quality criterion: Response to questions
/ Weighting: 20
Quality criterion: Previous experience
/ Weighting: 20
Quality criterion: Added value
/ Weighting: 10
Price
/ Weighting:
30
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
No
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2021/S 000-012825
Section V: Award of contract
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
18/10/2021
V.2.2) Information about tenders
Number of tenders received: 5
Number of tenders received from SMEs: 0
Number of tenders received from tenderers from EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 5
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
NPA
Hyefield House, 36 Hagley Road, Halesowen, , West Midlands.
Halesowen
B63 4RH
UK
Telephone: +44 3333230260
NUTS: UK
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
: 48 000.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.3) Additional information
(MT Ref:224205)
VI.4) Procedures for review
VI.4.1) Review body
Public Procurement Review Service
Cabinet Office
London
UK
Telephone: +44 3450103503
E-mail: publicprocurementreview@cabinetoffice.gov.uk
Internet address(es)
URL: https://www.gov.uk/government/publications/public-procurement-review-service-scope-and-remit
VI.5) Date of dispatch of this notice
18/10/2021