Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
Reading Borough Council
Civic Offices, Bridge Street
Reading
RG1 2LU
UK
Contact person: Caroline Lloyd
E-mail: pchub@reading.gov.uk
NUTS: UKJ11
Internet address(es)
Main address: www.reading.gov.uk
Address of the buyer profile: https://in-tendhost.co.uk/reading/aspx/Tenders/Current
I.4) Type of the contracting authority
Regional or local authority
I.5) Main activity
General public services
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Case and Customer Management Solution(s) 2022
Reference number: RBC 00001237
II.1.2) Main CPV code
48000000
II.1.3) Type of contract
Supplies
II.1.4) Short description
Reading Borough Council are completing a Restricted Procurement exercise for the provision of Case and Customer Management Solution(s) - this is a three Lot procurement run under a two stage process. Bidders will be required to tender for one lot only: Lot 1 - Casework solution – this lot covers case, document workflow and task management; Lot 2 – Customer platform – this lot covers customer transactions with the Council (report, contact, apply for services). The solution should support task / workflow management, integrating with core back office systems as required, to work towards resolution. It should also allow customers to view progress and receive communications about their query via a customer portal; Lot 3 – Joint lot covering both requirements. For full requirements, refer to the tender documentation.
II.1.6) Information about lots
This contract is divided into lots:
Yes
II.1.7) Total value of the procurement
Value excluding VAT:
3 000 000.00
GBP
II.2) Description
Lot No: 1
II.2.1) Title
Case Management Solution
II.2.2) Additional CPV code(s)
72000000
II.2.3) Place of performance
NUTS code:
UKJ11
Main site or place of performance:
II.2.4) Description of the procurement
Case, document workflow and task managementF01: Prior information notice (prior information only) - Notice reference: 2021/S 000-021847 - Published 3 September 2021, 11:12am
II.2.5) Award criteria
Quality criterion: Implementation / Impact / Development & Maintenance / Social Value / Requirements
/ Weighting: 14 / 12 / 11 / 3 /30
Cost criterion: Total Cost / Value Criteria
/ Weighting: 25 / 5
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
II.2.14) Additional information
Lot No: 2
II.2.1) Title
Customer Management Solution
II.2.2) Additional CPV code(s)
72000000
II.2.3) Place of performance
NUTS code:
UKJ11
Main site or place of performance:
II.2.4) Description of the procurement
Customer transactions with the Council (report, contact, apply for services). The solution should support task / workflow management, integrating with core back office systems as required, to work towards resolution. It should also allow customers to view progress and receive communications about their query via a customer portal.F01: Prior information notice (prior information only) - Notice reference: 2021/S 000-020474 - Published 20 August 2021, 1:16pm
II.2.5) Award criteria
Quality criterion: Implementation / Impact / Development & Maintenance / Social Value / Requirements
/ Weighting: 14 / 12 / 11 / 3 /30
Cost criterion: Total Cost / Value Criteria
/ Weighting: 25 / 5
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
II.2.14) Additional information
Lot No: 3
II.2.1) Title
Joint Lot
II.2.2) Additional CPV code(s)
72000000
II.2.3) Place of performance
NUTS code:
UKJ11
Main site or place of performance:
II.2.4) Description of the procurement
Joint lot covering both requirements. Both PIN notice stated in Lots 1 and 2 descriptions equally apply to this lot
II.2.5) Award criteria
Quality criterion: Implementation / Impact / Development & Maintenance / Social Value / Requirements
/ Weighting: 14 / 12 / 11 / 3 / 3
Cost criterion: Total Cost / Value Criteria
/ Weighting: 25 / 5
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
II.2.14) Additional information
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Restricted procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2022/S 000-009552
Section V: Award of contract
Lot No: 3
Contract No: 1
Title: Case and Customer Management Solution
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
03/10/2022
V.2.2) Information about tenders
Number of tenders received: 20
Number of tenders received from SMEs: 12
Number of tenders received from tenderers from EU Member States: 1
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 20
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Arcus Global Limited
06946606
Future Business Centre, Kings Hedges Road
Cambridge
CB4 2HY
UK
NUTS: UKH12
The contractor is an SME:
Yes
V.2.4) Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot:
Total value of the contract/lot:
: 2 035 909.93
GBP
V.2.5) Information about subcontracting
The contract is likely to be subcontracted
Value or proportion likely to be subcontracted to third parties
Value excluding VAT: 500 000.00 GBP
Proportion: 25 %
Short description of the part of the contract to be subcontracted:
Salesforce consulting and service delivery sub-contractor
Section VI: Complementary information
VI.4) Procedures for review
VI.4.1) Review body
High Court of Justice of England and Wales
7 Rolls Buildings, Fetter Lane
London
EC4A 1NL
UK
Telephone: +44 2079477156
Internet address(es)
URL: https://courttribunalfinder.service.gov.uk/courts/rolls-building
VI.4.3) Review procedure
Precise information on deadline(s) for review procedures:
The relevant deadlines depend on the specific nature of the remedies required and are defined in Regulations 93 & 94 of the Public Contracts Regulations 2015
VI.4.4) Service from which information about the review procedure may be obtained
The Cabinet Office
70 Whitehall
London
SW1A 2AS
UK
Internet address(es)
URL: https://www.gov.uk/government/organisations/cabinet-office
VI.5) Date of dispatch of this notice
03/10/2022