Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
Trafford Council
4th Floor, Waterside House, Waterside Plaza
Sale
M33 7ZF
UK
Contact person: Mr Liam Gilmore
Telephone: +44 7800515466
E-mail: liam.gilmore@star-procurement.gov.uk
NUTS: UKD
Internet address(es)
Main address: http://www.trafford.gov.uk/
Address of the buyer profile: http://www.trafford.gov.uk/
I.4) Type of the contracting authority
Regional or local authority
I.5) Main activity
General public services
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Microsoft Dynamics Implementation Partner
Reference number: DN625345
II.1.2) Main CPV code
72000000
II.1.3) Type of contract
Services
II.1.4) Short description
The current CRM (Civica C360) is end of life and a decision has been made by the Council replace the current CRM with Microsoft Dynamics 365.
The software licences for Microsoft Dynamics 365 have been procured via the recent Microsoft Licensing Partner procurement exercise which was concluded last month.
There is a requirement to procure a technical implementation partner to provide support with the following:
• Provide technical expertise with the migration of the current CRM services to the Dynamics 365 platform
• To develop the skills of IT & Digtial resources in Trafford so we can become self-sufficient as a Council
• To provide advice and guidance on future support models
• To set up the Dynamics 365 environment
• To advise on how to make use of the out of the box functionality to improve the processes in scope for migartion
• To provide expertise in the implementation approach and phasing of the project
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Value excluding VAT:
872 740.00
GBP
II.2) Description
II.2.3) Place of performance
NUTS code:
UKD
II.2.4) Description of the procurement
The current CRM (Civica C360) is end of life and a decision has been made by the Council replace the current CRM with Microsoft Dynamics 365.
The software licences for Microsoft Dynamics 365 have been procured via the recent Microsoft Licensing Partner procurement exercise which was concluded last month.
There is a requirement to procure a technical implementation partner to provide support with the following:
• Provide technical expertise with the migration of the current CRM services to the Dynamics 365 platform
• To develop the skills of IT & Digtial resources in Trafford so we can become self-sufficient as a Council
• To provide advice and guidance on future support models
• To set up the Dynamics 365 environment
• To advise on how to make use of the out of the box functionality to improve the processes in scope for migartion
• To provide expertise in the implementation approach and phasing of the project
Ran as an open OJEU Tender
II.2.5) Award criteria
Quality criterion: Quality
/ Weighting: 55
Quality criterion: Social Value
/ Weighting: 15
Price
/ Weighting:
30
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
No
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2022/S 000-020710
Section V: Award of contract
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
23/09/2022
V.2.2) Information about tenders
Number of tenders received: 5
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
RedCortex Ltd
Cardiff
UK
NUTS: UKL
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
: 872 740.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.4) Procedures for review
VI.4.1) Review body
Trafford Council
Manchester
M32 0TH
UK
VI.5) Date of dispatch of this notice
12/10/2022