Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
NHS Commercial Solutions
The Atrium. Curtis Road.
Dorking
RH4 1XA
UK
Telephone: +44 1306646816
E-mail: seun.ayandipo@nhs.net
NUTS: UK
Internet address(es)
Main address: https://www.surreyheartlands.org/nhs-surrey-heartlands-board
Address of the buyer profile: https://www.commercialsolutions-sec.nhs.uk/
I.2) Joint procurement
The contract is awarded by a central purchasing body
I.4) Type of the contracting authority
Regional or local authority
I.5) Main activity
Health
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Provision of a Non-Emergency Patient Transport Service and a Renal Patient Transport Service for NHS Surrey Heartlands Integrated Care Board
Reference number: Project_5085
II.1.2) Main CPV code
85100000
II.1.3) Type of contract
Services
II.1.4) Short description
The Awarding Authority procured Non-Emergency Patient Transport Services under two Lots. The incumbent ICB arrangements for these services will terminate at midnight on 31st March 2024.
The two Lots let under this contract are:
• Lot 1 Non-Emergency Patient Transport Service (excluding Renal Dialysis)
• Lot 2 Non-Emergency Patient Transport Renal Dialysis Service
The contracts awarded will commence 1st April 2024 at one second past midnight for a minimum term of 5 years.
Surrey Heartlands ICB is committed to the development and implementation of a new NEPT Service that delivers benefits to all stakeholders through a patient centred approach and shared vision that:
• enables true system partnership working and incentivisation of excellent patient care and value for money.
• includes health and social care providers in its planning, commissioning and management of NEPTS to ensure that transport is considered in wider pathway improvements as an integral part of service development and discharge planning, and influences outpatient, renal, mental health and social services considerations.
• offers effective coordination with local transport operators and small / medium enterprises (including specialist mental health transport providers where necessary) to maximise use of available resources and ensure resilience arrangements are in place.
• works with local authorities, to explore future scope for collaborative/aligned coordination and delivery of local non-specialist transport arrangements
works with neighbouring ICSs to better manage journeys of patients who cross ICS boundaries, and any other aspects of common interest where economies of scale may be useful to consider.
• provides sustainable and flexible care, operating across extended hours, that contributes to health prevention and keeping people well
• delivers high patient and service user satisfaction by way of excellent customer care mechanisms
• ensures alignment to the Surrey Heartlands 'ICS Green Plan'
II.1.6) Information about lots
This contract is divided into lots:
Yes
II.1.7) Total value of the procurement
Value excluding VAT:
43 808 315.00
GBP
II.2) Description
Lot No: 1
II.2.1) Title
Non-Emergency Patient Transport Service (excluding Renal Dialysis)
II.2.2) Additional CPV code(s)
85100000
II.2.3) Place of performance
NUTS code:
UK
II.2.4) Description of the procurement
Lot 1 service requirements:
• Booking and coordination – a single point of eligibility assessment, booking, co-ordination and brokerage for NEPTS across Surrey Heartlands ICS including signposting to alternate free or paid for provisions where appropriate; co-ordination and booking systems need to be interoperable across different providers.
• Specialist Transport – vehicles that are designed for the primary purpose of transporting people who require treatment; they will likely be required to register with the Care Quality Commission (CQC).
• Non-Specialist Transport – offering scope for new models of delivery; not usually required to register with the CQC.
• Guidance and signposting to Financial Support Schemes – considerations for financial support schemes that can support NEPTS such as the Healthcare Travel Costs Scheme (HTCS)
II.2.5) Award criteria
Quality criterion: Technical
/ Weighting: 70
Quality criterion: Price
/ Weighting: 30
Price
/ Weighting:
100
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Lot No: 2
II.2.1) Title
Non-Emergency Patient Transport Renal Dialysis Service
II.2.2) Additional CPV code(s)
85100000
II.2.3) Place of performance
NUTS code:
UK
II.2.4) Description of the procurement
Lot 2 service requirements:
• Booking, coordination and triage – a single point of brokering and managing patient journeys for and on behalf of, Surrey Heartlands patients requiring transportation for the purposes of attending Renal Dialysis appointments.
• Specialist Transport – vehicles that are designed for the primary purpose of transporting people who require treatment; adapted vehicle or support from staff they will likely be required to register with the Care Quality Commission (CQC).
• Non-Specialist Transport – offering scope for new models of delivery; such as private hire/taxis and community transport not usually required to register with the CQC.
II.2.5) Award criteria
Quality criterion: Technical
/ Weighting: 70
Quality criterion: Price
/ Weighting: 30
Price
/ Weighting:
100
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
No
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2023/S 000-006839
IV.2.9) Information about termination of call for competition in the form of a prior information notice
The contracting authority will not award any further contracts based on the above prior information notice
Section V: Award of contract
Lot No: 1
Contract No: 5085_3817
Title: Non-Emergency Patient Transport Service (excluding Renal Dialysis)
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
28/09/2023
V.2.2) Information about tenders
Number of tenders received: 5
Number of tenders received from SMEs: 1
Number of tenders received from tenderers from EU Member States: 1
Number of tenders received from tenderers from non-EU Member States: 5
Number of tenders received by electronic means: 5
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
ERS Transition Limited, trading as EMED Group
Angels Wing 1 Whitehouse Street Hunslet
Leeds
UK
NUTS: UK
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
: 33 667 480.00
GBP
V.2.5) Information about subcontracting
Section V: Award of contract
Lot No: 2
Contract No: 5085_3817
Title: Non-Emergency Patient Transport Renal Dialysis Service
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
28/09/2023
V.2.2) Information about tenders
Number of tenders received: 4
Number of tenders received from SMEs: 1
Number of tenders received from tenderers from EU Member States: 1
Number of tenders received from tenderers from non-EU Member States: 4
Number of tenders received by electronic means: 4
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
ERS Transition Limited, trading as EMED Group
Angels Wing 1 Whitehouse Street Hunslet
Leeds
LS10 1AD
UK
NUTS: UK
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
: 10 140 835.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.4) Procedures for review
VI.4.1) Review body
Surrey Heartlands ICB
Dukes Court, Duke Street Woking Surrey
Surrey
GU21 5BH
UK
VI.5) Date of dispatch of this notice
29/09/2023