Contract notice – utilities
Section I: Contracting
entity
I.1) Name and addresses
NORTHUMBRIAN WATER GROUP LIMITED
02366703
Northumbria House,Abbey Road, Pity Me
DURHAM
DH15FJ
UK
Contact person: Jordan Wright
E-mail: Jordan.Wright@nwl.co.uk
NUTS: UKC14
Internet address(es)
Main address: https://nwl.co.uk
I.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge at:
https://s1.ariba.com
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be sent electronically to:
https://s1.ariba.com
I.6) Main activity
Water
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
NW2659 - App Development Services
II.1.2) Main CPV code
72200000
II.1.3) Type of contract
Services
II.1.4) Short description
Northumbrian Water Limited (NWL) provides water and sewerage services to approximately 4.4 million people in the North-East of England, Essex, and Suffolk. NWL aims to become the most digital water company globally. As part of this vision, Northumbrian Water Group (NWG) seeks to procure 2+1+1+1 years contracts with up to two suppliers to enhance, develop, and deploy NWL's Field Mobile Apps and Customer Mobile App.
Lot 1: Customer Mobile Apps
NWL has four Customer apps, two for Northumbrian Water customers (iOS and Android) and two for Essex and Suffolk customers (iOS and Android). These apps allow customers to manage bills, create online accounts, make secure payments (credit card, Google Pay, and Apple Pay), check payment due dates, scan meter readings using their smartphone cameras, and access digital PayPoint cards. The apps, developed in Xamarin, utilize Azure API management for mobile-ready APIs, including smart usage data display.
Lot 2: Field Mobile Apps
NWL has five field apps exclusively for employees (iOS). Developed in Xamarin, these apps provide field teams with quick access to information and enable easy input of job-specific data through dynamic forms, which integrate with backend systems. These user-centric apps are regularly updated based on user feedback to enhance customer experience.
E.g. For both lots suppliers will collaborate with NWL's Product and Development teams to:
- Investigate and support system defect resolution, collaborating with Product Management.
- Develop necessary changes and document technical and functional designs.
- Review designs for optimal solutions without compromising existing functionality.
- Provide release notes for production deployments.
- Execute deployments following agreed processes, separating Developer and DBA roles.
- Update progress in the change management system (e.g., Jira).
- Build and unit test code, with detailed documentation for each deployment.
- Facilitate knowledge transfer and ensure environment consistency.
- Support environment refresh (data refresh) for testing purposes.
II.1.5) Estimated total value
Value excluding VAT:
1 500 000.00
GBP
II.1.6) Information about lots
This contract is divided into lots:
Yes
Tenders may be submitted for all lots
II.2) Description
Lot No: 1
II.2.2) Additional CPV code(s)
72200000
II.2.3) Place of performance
NUTS code:
UKC
UKJ
II.2.4) Description of the procurement
2+1+1+1 year contracts with up to two suppliers to enhance, develop, and deploy Customer Mobile App.
II.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 60
This contract is subject to renewal: Yes
Description of renewals:
The initial contract is for 2 years with options to extend for 1+1+1 years (up to 5 years in total).
II.2.10) Information about variants
Variants will be accepted:
Yes
II.2.11) Information about options
Options:
Yes
Description of options:
The initial contract is for 2 years with options to extend for 1+1+1 years (up to 5 years in total).
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Lot No: 2
II.2.2) Additional CPV code(s)
72200000
II.2.3) Place of performance
NUTS code:
UKC
UKJ
II.2.4) Description of the procurement
2+1+1+1 year contract with up to two suppliers to enhance, develop, and deploy NWL's Field Mobile Apps and Customer Mobile App.
II.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 60
This contract is subject to renewal: Yes
Description of renewals:
The initial contract is for 2 years with options to extend for 2+1 years (up to 5 years in total).
II.2.10) Information about variants
Variants will be accepted:
Yes
II.2.11) Information about options
Options:
Yes
Description of options:
The initial contract is for 2 years with options to extend for 1+1+1 years (up to 5 years in total).
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section III: Legal, economic, financial and technical information
III.1) Conditions for participation
III.1.1) Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
List and brief description of conditions:
Pre-requisites are detailed in the Pre-Qualification (PQQ) document within Ariba tendering
portal once an expression of interest is made and access details are provided.
III.1.2) Economic and financial standing
Selection criteria as stated in the procurement documents
III.1.3) Technical and professional ability
Selection criteria as stated in the procurement documents
III.1.6) Deposits and guarantees required:
Parent Company Guarantees and Performance Bonds may be requested as part of the award.
III.1.7) Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:
This will be advised as part of the tender stage.
III.2) Conditions related to the contract
III.2.2) Contract performance conditions
If applicable these will be advised in the tender documents.
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Negotiated with call for competition
IV.1.4) Information about reduction of the number of solutions or tenders during negotiation or dialogue
Recourse to staged procedure to gradually reduce the number of solutions to be discussed or tenders to be negotiated
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
IV.2) Administrative information
IV.2.2) Time limit for receipt of tenders or requests to participate
Date:
17/10/2023
Local time: 12:00
IV.2.4) Languages in which tenders or requests to participate may be submitted
EN
IV.2.6) Minimum time frame during which the tenderer must maintain the tender
Tender must be valid until:
03/04/2024
Section VI: Complementary information
VI.1) Information about recurrence
This is a recurrent procurement:
No
VI.3) Additional information
Applicants are asked to note that this procurement process will be conducted electronically
with all documents and communication being managed through the Northumbrian Water e-Sourcing Spend Management portal called "Ariba".
Expressions of interest must be sent be sent to the e-mail address jordan.wright@nwl.co.uk
before the deadline date. Once your expression of interest has been
received (with the details as requested below), you will be given access to the Ariba portal
within 48 hours from request (where possible) via an email (you have provided as part of
your contact details) with a link to access the Ariba portal. You will be required to complete a
Pre-Qualification Questionnaire (PPQ) in Ariba (following the same link as mentioned above) PQQ closes on 26/10/2023
VI.4) Procedures for review
VI.5) Date of dispatch of this notice
03/10/2023