Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
Norwich City Council
City Hall
NORWICH
NR21NH
UK
E-mail: procurement@norwich.gov.uk
NUTS: UKH15
Internet address(es)
Main address: www.norwich.gov.uk
I.4) Type of the contracting authority
Regional or local authority
I.5) Main activity
General public services
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Anywhere 365 upgrade
Reference number: NRW/20322
II.1.2) Main CPV code
72000000
II.1.3) Type of contract
Services
II.1.4) Short description
Upgrade of existing Anywhere 365 system utilised by the council's customer contact team to manage incoming contacts.
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Value excluding VAT:
293 085.00
GBP
II.2) Description
II.2.2) Additional CPV code(s)
48000000
II.2.3) Place of performance
NUTS code:
UKH15
Main site or place of performance:
Norwich City Council, City Hall, Norwich.
II.2.4) Description of the procurement
As Anywhere365 is owned by Work Stream People, a Microsoft recommended software company based in the Netherlands, a UK based supplier is required to manage the software on behalf of the council. The supplier will also act as a technical advisor and intermediary to assist with procuring software solutions, installation and implementation and for advice and general support.
II.2.5) Award criteria
Price
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
II.2.14) Additional information
Contract is for period of 3 years with option of extending for 1 year to 2027 already built in. 4 years is the maximum period permitted under framework agreement procuring from.
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Award of a contract without prior publication of a call for competition
Justification for selected award procedure:
The procurement falls outside the scope of application of the Directive
Explanation
Direct Award made via G-Cloud 13 framework with Crown Commercial Services (CCS). Lot 3 - Cloud Support allows direct award option to most suitable supplier following due diligence checks by the council.
IV.1.3) Information about a framework agreement or a dynamic purchasing system
The procurement involves the establishment of a framework agreement
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
Section V: Award of contract
Contract No: NRW/20322
Title: Anywhere 365 upgrade
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
15/09/2023
V.2.2) Information about tenders
Number of tenders received: 1
Number of tenders received from SMEs: 1
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
risual Limited
05431646
12 Parker Court, Staffordshire Technology Park
Stafford
ST18 0WP
UK
NUTS: UKG24
The contractor is an SME:
Yes
V.2.4) Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot:
Total value of the contract/lot:
: 293 085.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.4) Procedures for review
VI.4.1) Review body
Norwich City Council
City Hall, St Peters Street
Norwich
NR2 1NH
UK
E-mail: procurement@norwich.gov.uk
VI.5) Date of dispatch of this notice
09/10/2023