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Cymraeg

Contract Award Notice

UK_2022_Professional Services Business Process Outsourcing

  • First published: 22 October 2023
  • Last modified: 22 October 2023
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To record your interest or obtain additional information or documents please find instructions within the Full Notice Text. (NOTE: Contract Award Notices and Prior Information Notices do not normally require a response)

Contents

Summary

OCID:
ocds-h6vhtk-02fd58
Published by:
British Council
Authority ID:
AA0061
Publication date:
22 October 2023
Deadline date:
-
Notice type:
Contract Award Notice
Has documents:
No
Has SPD:
No
Has Carbon Reduction Plan:
N/A

Abstract

The impact of the Covid-19 pandemic was felt by businesses across the globe. The British Council was not immune to this impact and had to streamline processes, use more digital tools and introduce greater standardisation to be more efficient and effective. The British Council’s Strategy 2025 lays out these desired goals for the organisation by the year 2025. To enable this change, a Global Transformation Programme (GTP) is constituted which is touching all areas of the organisation in some shape or form. Professional Services (PS)Transformation is one of the workstreams within the Global Transformation Programme (GTP) and is a key enabler of this change for the organisation. The corporate functions of Finance, Human Resources, Digital and Technology (D&T), Procurement, Marketing and Estates are within the scope of the PS Transformation programme (others may be added subsequently). A key lever being explored for this transformation was to partner with a third-party company with expertise in these areas to deliver some aspects of professional services. Four key global professional services functions (including their corresponding operations delivered from the shared service centre in India) were identified for this exercise, namely Human Resources (HR), Finance, Procurement, Digital and Technology (D&T). A two-stage Competitive Dialogue route to procurement was followed wherein all interested suppliers had to must complete a Supplier Questionnaire (SQ). A shortlist of successful pre-qualified suppliers were invited for a dialogue and subsequently to submit Initial Tenders. These were negotiated and on conclusion final tenders were requested from the bidders. Tenders were evaluated and a successful supplier was selected to proceed to Contract Award.

Full notice text

Contract award notice

Results of the procurement procedure

Section I: Contracting entity

I.1) Name and addresses

British Council

1 Redman Place

London

E20 1JQ

UK

Contact person: Brian D'Mello

E-mail: brian.dmello@britishcouncil.org

NUTS: UK

Internet address(es)

Main address: www.britishcouncil.org

Address of the buyer profile: https://in-tendhost.co.uk/britishcouncil

I.4) Type of the contracting authority

Body governed by public law

I.5) Main activity

Other: 10

Section II: Object

II.1) Scope of the procurement

II.1.1) Title

UK_2022_Professional Services Business Process Outsourcing

Reference number: BC/02414

II.1.2) Main CPV code

66000000

 

II.1.3) Type of contract

Services

II.1.4) Short description

The impact of the Covid-19 pandemic was felt by businesses across the globe. British Council was not immune to this impact and had to reduce costs, streamline processes, use more digital tools, and introduce much greater standardisation. A key lever being explored for this transformation was to partner with a third-party company with expertise in these areas to deliver some aspects of professional services. Four key global professional services functions (including their corresponding operations delivered from the shared service centre in India) were identified for this. These included the Human Resources (HR), Finance, Procurement and Digital and Technology (IT) services. Competitive dialogue route to procurement was followed to reach to a final selected bidder.

II.1.6) Information about lots

This contract is divided into lots: No

II.1.7) Total value of the procurement

Value excluding VAT: 78 310 000.00  GBP

II.2) Description

II.2.2) Additional CPV code(s)

75100000

72600000

79631000

71620000

72240000

72610000

79211120

79999000

72317000

66110000

79621000

80420000

75112000

79000000

79212000

72316000

72222200

66113000

48490000

72221000

72211000

72246000

72310000

72245000

79211110

79999200

79221000

72253200

72250000

66600000

72312100

79222000

79600000

48444100

66170000

79414000

72611000

72311100

72315000

72312000

72313000

79994000

66000000

72314000

79421000

79421200

72212331

72220000

72222000

72222100

79620000

72251000

79418000

79211200

72000000

72253100

72253000

II.2.3) Place of performance

NUTS code:

UK


Main site or place of performance:

The contract will be managed from the UK, however the service delivery may be done globally

II.2.4) Description of the procurement

The impact of the Covid-19 pandemic was felt by businesses across the globe. The British Council was not immune to this impact and had to streamline processes, use more digital tools and introduce greater standardisation to be more efficient and effective. The British Council’s Strategy 2025 lays out these desired goals for the organisation by the year 2025. To enable this change, a Global Transformation Programme (GTP) is constituted which is touching all areas of the organisation in some shape or form. Professional Services (PS)Transformation is one of the workstreams within the Global Transformation Programme (GTP) and is a key enabler of this change for the organisation. The corporate functions of Finance, Human Resources, Digital and Technology (D&T), Procurement, Marketing and Estates are within the scope of the PS Transformation programme (others may be added subsequently). A key lever being explored for this transformation was to partner with a third-party company with expertise in these areas to deliver some aspects of professional services. Four key global professional services functions (including their corresponding operations delivered from the shared service centre in India) were identified for this exercise, namely Human Resources (HR), Finance, Procurement, Digital and Technology (D&T). A two-stage Competitive Dialogue route to procurement was followed wherein all interested suppliers had to must complete a Supplier Questionnaire (SQ). A shortlist of successful pre-qualified suppliers were invited for a dialogue and subsequently to submit Initial Tenders. These were negotiated and on conclusion final tenders were requested from the bidders. Tenders were evaluated and a successful supplier was selected to proceed to Contract Award.

II.2.5) Award criteria

Price

II.2.11) Information about options

Options: Yes

Description of options:

The contract will be for 5 years with an option to extend for a further two 12 month periods.

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

II.2.14) Additional information

The total contract value including extensions is estimated to be £78.31m (a total of 7 years)

Section IV: Procedure

IV.1) Description

IV.1.1) Type of procedure

Competitive dialogue

IV.1.8) Information about Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: Yes

IV.2) Administrative information

IV.2.1) Previous publication concerning this procedure

Notice number in the OJ S:

2022/S 000-015731

Section V: Award of contract

A contract/lot is awarded: Yes

V.2 Award of contract

V.2.1) Date of conclusion of the contract

29/08/2023

V.2.2) Information about tenders

Number of tenders received: 4

Number of tenders received from SMEs: 0

Number of tenders received from tenderers from EU Member States: 0

Number of tenders received from tenderers from non-EU Member States: 0

Number of tenders received by electronic means: 4

The contract has been awarded to a group of economic operators: No

V.2.3) Name and address of the contractor

Tata Consultancy Services UK Limited

London

UK

NUTS: UK

The contractor is an SME: No

V.2.4) Information on value of the contract/lot (excluding VAT)

Initial estimated total value of the contract/lot:

Total value of the contract/lot: : 78 310 000.00  GBP

V.2.5) Information about subcontracting

Section VI: Complementary information

VI.4) Procedures for review

VI.4.1) Review body

The High Court Royal Courts of Justice

Royal Courts of Justice Strand

London

WC2A 2LL

UK

VI.4.3) Review procedure

Precise information on deadline(s) for review procedures:

VI.5) Date of dispatch of this notice

20/10/2023

Coding

Commodity categories

ID Title Parent category
75100000 Administration services Administration, defence and social security services
75112000 Administrative services for business operations General public services
71620000 Analysis services Technical testing, analysis and consultancy services
79212000 Auditing services Accounting and auditing services
66110000 Banking services Banking and investment services
48444100 Billing system Accounting system
72221000 Business analysis consultancy services Systems and technical consultancy services
79000000 Business services: law, marketing, consulting, recruitment, printing and security Other Services
79211200 Compilation of financial statements services Accounting services
72600000 Computer support and consultancy services IT services: consulting, software development, Internet and support
72610000 Computer support services Computer support and consultancy services
79994000 Contract administration services Miscellaneous business-related services
72245000 Contract systems analysis and programming services Systems analysis and programming services
66113000 Credit granting services Banking services
72316000 Data analysis services Data-processing services
72313000 Data capture services Data-processing services
72314000 Data collection and collation services Data-processing services
72311100 Data conversion services Computer tabulation services
72312000 Data entry services Data-processing services
72315000 Data network management and support services Data-processing services
72312100 Data preparation services Data entry services
72317000 Data storage services Data-processing services
72310000 Data-processing services Data services
72251000 Disaster recovery services System and support services
80420000 E-learning services Adult and other education services
66000000 Financial and insurance services Finance and Related Services
66170000 Financial consultancy, financial transaction processing and clearing-house services Banking and investment services
72253000 Helpdesk and support services System and support services
72253100 Helpdesk services Helpdesk and support services
79414000 Human resources management consultancy services Business and management consultancy services
72222200 Information systems or technology planning services Information systems or technology strategic review and planning services
72222000 Information systems or technology strategic review and planning services Systems and technical consultancy services
72222100 Information systems or technology strategic review services Information systems or technology strategic review and planning services
79999200 Invoicing services Scanning and invoicing services
72000000 IT services: consulting, software development, Internet and support Computer and Related Services
79211110 Payroll management services Accounting services
79631000 Personnel and payroll services Personnel services except placement and supply services
79418000 Procurement consultancy services Business and management consultancy services
48490000 Procurement software package Business transaction and personal business software package
72211000 Programming services of systems and user software Programming services of packaged software products
72212331 Project management software development services Programming services of application software
79421200 Project-design services other than for construction work Project-management services other than for construction work
79421000 Project-management services other than for construction work Management-related services
79600000 Recruitment services Business services: law, marketing, consulting, recruitment, printing and security
79211120 Sales and purchases recording services Accounting services
79999000 Scanning and invoicing services Miscellaneous business-related services
79621000 Supply services of office personnel Supply services of personnel including temporary staff
79620000 Supply services of personnel including temporary staff Recruitment services
72250000 System and support services Software programming and consultancy services
72240000 Systems analysis and programming services Software programming and consultancy services
72220000 Systems and technical consultancy services Software programming and consultancy services
72246000 Systems consultancy services Systems analysis and programming services
72253200 Systems support services Helpdesk and support services
79221000 Tax consultancy services Fiscal services
79222000 Tax-return preparation services Fiscal services
72611000 Technical computer support services Computer support services
66600000 Treasury services Financial and insurance services

Delivery locations

ID Description
100 UK - All

Alert region restrictions

The buyer has restricted the alert for this notice to suppliers based in the following regions.

ID Description
There are no alert restrictions for this notice.

About the buyer

Main contact:
brian.dmello@britishcouncil.org
Admin contact:
N/a
Technical contact:
N/a
Other contact:
N/a

Further information

Date Details
No further information has been uploaded.
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