Contract notice
Section I: Contracting
authority
I.1) Name and addresses
Student Loans Company
Memphis Building, Lingfield Point, McMullen Road
Darlington
DL1 1RW
UK
Contact person: Susan Butcher
Telephone: +44 1413062000
E-mail: commercial@slc.co.uk
NUTS: UKM82
Internet address(es)
Main address: https://www.gov.uk/government/organisations/student-loans-company
I.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge at:
https://www.delta-esourcing.com/tenders/UK-UK-Darlington:-Collection-agency-services./939V5PZ7D7
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be sent electronically to:
https://www.delta-esourcing.com/tenders/UK-title/939V5PZ7D7
Tenders or requests to participate must be sent to the abovementioned address
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
Other: Administration of Student Loans
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Outbound Dialler Services
Reference number: 2023-TR-0051
II.1.2) Main CPV code
79940000
II.1.3) Type of contract
Services
II.1.4) Short description
To procure an outbound Dialler, SMS and Email communication service as part of internal strategy for collection on overpayments and overseas arrears.
Customer level data will be shared between external supplier and SLC daily to provide files for outbound communications and maintain customer account accuracy.
II.1.5) Estimated total value
Value excluding VAT:
3 200 000.00
GBP
II.1.6) Information about lots
This contract is divided into lots:
No
II.2) Description
II.2.3) Place of performance
NUTS code:
UKM82
Main site or place of performance:
Glasgow City
II.2.4) Description of the procurement
SLC would like to appoint a new partner to service SLC collections optimisation activity relating to the collection of early arrears (i.e., accounts which have not yet been assigned to a DCA).The new partner will be ‘acting as’ an extension of SLC utilising SLC branding and will provide an outbound Dialler, SMS and Email communication service as part of internal strategy for collection on overpayments and overseas arrears. .
Customer level data will be shared between external supplier and SLC daily to provide files for outbound communications and maintain customer account accuracy.
The successful Supplier must be able to demonstrate experience of Customer collections and be able to provide a method for cases to be audited remotely.
II.2.5) Award criteria
Criteria below:
Quality criterion: Methodology
/ Weighting: 35
Quality criterion: Technical Requirements
/ Weighting: 20
Quality criterion: Reporting & MI
/ Weighting: 5
Quality criterion: Social Value
/ Weighting: 10
Cost criterion: Cost
/ Weighting: 30
II.2.6) Estimated value
Value excluding VAT:
3 200 000.00
GBP
II.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 48
This contract is subject to renewal: No
II.2.9) Information about the limits on the number of candidates to be invited
II.2.10) Information about variants
Variants will be accepted:
No
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section III: Legal, economic, financial and technical information
III.1) Conditions for participation
III.1.2) Economic and financial standing
Selection criteria as stated in the procurement documents
III.1.3) Technical and professional ability
Selection criteria as stated in the procurement documents
III.2) Conditions related to the contract
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
IV.2) Administrative information
IV.2.2) Time limit for receipt of tenders or requests to participate
Date:
23/11/2023
Local time: 12:00
IV.2.4) Languages in which tenders or requests to participate may be submitted
EN
IV.2.6) Minimum time frame during which the tenderer must maintain the tender
Duration in months: 3 (from the date stated for receipt of tender)
IV.2.7) Conditions for opening of tenders
Date:
23/11/2023
Local time: 12:00
Section VI: Complementary information
VI.1) Information about recurrence
This is a recurrent procurement:
No
VI.2) Information about electronic workflows
Electronic ordering will be used
Electronic invoicing will be accepted
Electronic payment will be used
VI.3) Additional information
The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.
For more information about this opportunity, please visit the Delta eSourcing portal at:
<a href="https://www.delta-esourcing.com/tenders/UK-UK-Darlington:-Collection-agency-services./939V5PZ7D7" target="_blank">https://www.delta-esourcing.com/tenders/UK-UK-Darlington:-Collection-agency-services./939V5PZ7D7</a>
To respond to this opportunity, please click here:
<a href="https://www.delta-esourcing.com/respond/939V5PZ7D7" target="_blank">https://www.delta-esourcing.com/respond/939V5PZ7D7</a>
GO Reference: GO-20231024-PRO-24256959
VI.4) Procedures for review
VI.4.1) Review body
Student Loans Company
100 Bothwell Street
Glasgow
G2 7JD
UK
VI.4.2) Body responsible for mediation procedures
Student Loans Company
100 Bothwell Street
Glasgow
G2 7JD
UK
Telephone: +44 1413062109
VI.5) Date of dispatch of this notice
24/10/2023