Contract notice
Section I: Contracting
authority
I.1) Name and addresses
London and Quadrant Housing Trust
29 – 35 West Ham Lane
Stratford
E15 4PH
UK
Contact person: Procurement
E-mail: groupprocurement@lqgroup.org.uk
NUTS: UK
Internet address(es)
Main address: https://www.lqgroup.org.uk/
Address of the buyer profile: https://www.in-tendhost.co.uk/lqsupplychainmanagement/aspx/Home
I.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge at:
https://www.in-tendhost.co.uk/lqsupplychainmanagement/aspx/Home
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be sent to the abovementioned address
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
Housing and community amenities
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
ITSM (IT Management Service) Solution
Reference number: Head Office 00001763
II.1.2) Main CPV code
72000000
II.1.3) Type of contract
Services
II.1.4) Short description
This procurement is for an Enterprise IT Service Management (ITSM) solution to support L and Q. The goal is to acquire a SaaS Enterprise ITSM platform that seamlessly integrates IT, HR (Case Management and Employee Lifecycle), and Facilities, with potential for expansion across other organisational areas. The platform is expected to enhance service delivery, improve alignment with business operations, optimise resources, and manage risks. Additionally, a managed service specifically for the ITSM system is required to deliver ongoing support for the platform to ensure its continuous performance, maintenance, and scalability.
II.1.6) Information about lots
This contract is divided into lots:
No
II.2) Description
II.2.2) Additional CPV code(s)
30000000
72000000
48000000
II.2.3) Place of performance
NUTS code:
UKI
UK
Main site or place of performance:
29-35 W Ham Ln, London E15 4PH
II.2.4) Description of the procurement
This procurement is for an Enterprise IT Service Management (ITSM) solution to support L&Q. The goal is to acquire a SaaS Enterprise ITSM platform that seamlessly integrates IT, HR (Case Management and Employee Lifecycle), and Facilities, with potential for expansion across other organisational areas. The platform is expected to enhance service delivery, improve alignment with business operations, optimise resources, and manage risks. Additionally, a managed service specifically for the ITSM system is required to deliver ongoing support for the platform to ensure its continuous performance, maintenance, and scalability.
II.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 60
This contract is subject to renewal: No
II.2.9) Information about the limits on the number of candidates to be invited
II.2.10) Information about variants
Variants will be accepted:
No
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
II.2.14) Additional information
Section III: Legal, economic, financial and technical information
III.1) Conditions for participation
III.1.1) Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
List and brief description of conditions:
III.1.2) Economic and financial standing
Selection criteria as stated in the procurement documents
III.1.3) Technical and professional ability
Selection criteria as stated in the procurement documents
III.2) Conditions related to the contract
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Restricted procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
IV.2) Administrative information
IV.2.2) Time limit for receipt of tenders or requests to participate
Date:
08/11/2024
Local time: 19:00
IV.2.3) Estimated date of dispatch of invitations to tender or to participate to selected candidates
Date:
22/11/2024
IV.2.4) Languages in which tenders or requests to participate may be submitted
EN
IV.2.6) Minimum time frame during which the tenderer must maintain the tender
Duration in months: 6 (from the date stated for receipt of tender)
Section VI: Complementary information
VI.1) Information about recurrence
This is a recurrent procurement:
No
VI.4) Procedures for review
VI.4.1) Review body
London and Quadrant Housing Association Trust
London
E15 4PH
UK
VI.4.3) Review procedure
Precise information on deadline(s) for review procedures:
VI.5) Date of dispatch of this notice
09/10/2024