Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
The Water Services Regulation Authority
PPCX-7855-VXBT
Ofwat, Centre City Tower, 7 Hill Street
Birmingham
B54UA
UK
Contact person: Evgeny Kheyman
E-mail: evgeny.kheyman@ofwat.gov.uk
NUTS: UKG31
Internet address(es)
Main address: https://www.ofwat.gov.uk/
I.4) Type of the contracting authority
National or federal agency/office
I.5) Main activity
General public services
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
WEC Customer Research
Reference number: PROC.0153
II.1.2) Main CPV code
73110000
II.1.3) Type of contract
Services
II.1.4) Short description
This contract is for customer research to inform the narrative that can be used by the Delivery Body from the outset - so the WEC can begin its work with a strong understanding of which narratives and messages have resonance with customers, and how that may differ across different customer/ audience groups based on socio-demographics, region, etc.
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Value excluding VAT:
90 100.00
GBP
II.2) Description
II.2.2) Additional CPV code(s)
73110000
II.2.3) Place of performance
NUTS code:
UKC
UKD
UKE
UKF
UKG
UKH
UKI
UKJ
UKK
UKL
II.2.4) Description of the procurement
Research and Insights CCS Framework
II.2.5) Award criteria
Quality criterion: Approach
/ Weighting: 30
Quality criterion: Timings
/ Weighting: 10
Quality criterion: Deliverables
/ Weighting: 10
Quality criterion: Project management
/ Weighting: 25
Price
/ Weighting:
25
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Award of a contract without prior publication of a call for competition
Justification for selected award procedure:
Extreme urgency brought about by events unforeseeable for the contracting authority and in accordance with the strict conditions stated in the Directive
Explanation
All bidders from CCS Research & Insights Framework were invited to participate
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
No
Section V: Award of contract
Contract No: PROC.0153
Title: WEC Customer Research
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
05/09/2025
V.2.2) Information about tenders
Number of tenders received: 11
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Walnut Unlimited Limited
01317137
7-11 Lexington St
London
W1F 9AF
UK
NUTS: UK
The contractor is an SME:
Yes
V.2.4) Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot:
Total value of the contract/lot:
: 90 100.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.4) Procedures for review
VI.4.1) Review body
Water Services Regulation Authority (Ofwat)
City Centre Tower, 7 Hill Street
Birmingham
B5 4UA
UK
Telephone: +44 7385555803
VI.5) Date of dispatch of this notice
03/10/2025