Summary
- OCID:
- ocds-h6vhtk-05ad23
- Published by:
- Transport for Wales Rail Limited (Utility Buyer)
- Authority ID:
- AA80566
- Publication date:
- 10 October 2025
- Deadline date:
- -
- Notice type:
- UK7
- Has documents:
- No
- Has SPD:
- No
- Has Carbon Reduction Plan:
- N/A
Abstract
The Customer Operations Team has identified the requirement for a software that accurately reflect the results of the Service Quality Regime (SQR) audits and real time notifications to the action owners to rectify defects in the Time to Fix (TTF). The app will also flag ‘jobs’ that have passed the deadline for necessary follow up action. The Service Quality Regime (SQR) is critical to maintaining the condition of at station and on board assets with periodic inspections carried out, which audit the customer facing touchpoints across the network and onboard all our fleet. The Time to Fix (TTF) is then recorded and measured.
Full notice text
Scope
Procurement reference
TFW0891.00
Procurement description
The Customer Operations Team has identified the requirement for a software that accurately reflect the results of the Service Quality Regime (SQR) audits and real time notifications to the action owners to rectify defects in the Time to Fix (TTF). The app will also flag ‘jobs’ that have passed the deadline for necessary follow up action.
The Service Quality Regime (SQR) is critical to maintaining the condition of at station and on board assets with periodic inspections carried out, which audit the customer facing touchpoints across the network and onboard all our fleet. The Time to Fix (TTF) is then recorded and measured.
Contracting authority
Transport for Wales Rail Limited (Utility Buyer)
Identification register:
Address 1: 3 Llys Cadwyn, Taff Street,
Town/City: Pontypridd
Postcode: CF37 4TH
Country: United Kingdom
Website: http://www.tfwrail.wales
Public Procurement Organisation Number: PVJP-5451-JYWQ
Email: procurement.help@tfwrail.wales
Organisation type: Public authority - sub-central government
Devolved regulations that apply: Wales
Supplier
Advanced New Technology Ltd
Identification register:
Address 1: Pippingford Manor, Pippingford Park
Town/City: Nutley
Postcode: TN22 3HW
Country: United Kingdom
Public Procurement Organisation Number: PPLC-8973-QGWT
Email: claire.brooking@a-n-t.com
Type:
Procedure
Procedure type
Below threshold - without competition
Contract
SQR System App
ID: 1
Is the total value above threshold?
Below threshold
Date the contract will be signed (estimated)
06 October 2025, 00:00AM
Contract dates (estimated)
07 October 2025, 00:00AM to 06 October 2026, 23:59PM
Extension end date (if all the extensions are used): 06 October 2027
Can this contract be extended?: Yes
Renewal description:
One year extension available pending confirmation
Lots
Divided into 1 lots
Lot number: 1
Status: Complete
Coding
Commodity categories
| ID |
Title
|
Parent category
|
| 72000000 |
IT services: consulting, software development, Internet and support |
Computer and Related Services |
| 48000000 |
Software package and information systems |
Computer and Related Services |
Delivery locations
| ID |
Description
|
| 100 |
UK - All |
About the buyer
- Main contact:
- n/a
- Admin contact:
- n/a
- Technical contact:
- n/a
- Other contact:
- n/a