Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
Dover District Council
Council Offices, White Cliffs Business Park
Whitfield, Dover
CT163PJ
UK
Contact person: Dean Coulls
Telephone: +44 1304872424
E-mail: dean.coulls@dover.gov.uk
NUTS: UKJ44
Internet address(es)
Main address: https://www.dover.gov.uk
I.4) Type of the contracting authority
Regional or local authority
I.5) Main activity
General public services
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Supply, Implementation of a Customer Relationship Management Solution
II.1.2) Main CPV code
48000000
II.1.3) Type of contract
Supplies
II.1.4) Short description
Award of contract for the supply, implementation and maintenance of a Customer Relationship Management solution commencing 8th October 2025 for an initial three year period.
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Value excluding VAT:
367 755.00
GBP
II.2) Description
II.2.3) Place of performance
NUTS code:
UKJ44
II.2.4) Description of the procurement
Award of contract for the supply, implementation and maintenance of a Customer Relationship Management solution commencing 8th October 2025 for an initial three year period.
II.2.5) Award criteria
Quality criterion: Quality
/ Weighting: 70
Price
/ Weighting:
30
II.2.11) Information about options
Options:
Yes
Description of options:
Provision to extend for a further two years (in twelve monthly increments) unless terminated in accordance with the Conditions of the Contract.
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2025/S 000-001913
Section V: Award of contract
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
08/10/2025
V.2.2) Information about tenders
Number of tenders received: 21
Number of tenders received by electronic means: 21
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Netcall Technology Limited
02831215
Suite 203, Bedford Heights, Brickhill Drive
Bedford
MK41 7PH
UK
NUTS: UKH
The contractor is an SME:
Yes
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
: 367 755.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.4) Procedures for review
VI.4.1) Review body
High Court of England and Wales
Strand
London
WC2A 2LL
UK
VI.5) Date of dispatch of this notice
14/10/2025