Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
Nottinghamshire County Council
County Hall, Loughborough Road
Nottingham
NG27QP
UK
Contact person: Fraser Walker
E-mail: fraser.walker@nottscc.gov.uk
NUTS: UKF16
Internet address(es)
Main address: https://www.nottinghamshire.gov.uk
I.4) Type of the contracting authority
Regional or local authority
I.5) Main activity
General public services
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Customer Relationship Management (CRM) System
II.1.2) Main CPV code
72268000
II.1.3) Type of contract
Services
II.1.4) Short description
An effective CRM to log, record and be
able to report on Complaints/ Correspondence/ FOI's/
SAR's/ Police requests & Data Incidents.
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Value excluding VAT:
105 900.00
GBP
II.2) Description
II.2.3) Place of performance
NUTS code:
UKC
UKD
UKE
UKF
UKG
UKH
UKI
UKJ
UKK
II.2.4) Description of the procurement
Nottinghamshire County Council has awarded a contract for the provision of cloud-based software services via a call-off under the Crown Commercial Service G-Cloud 14 Framework Agreement (RM1557.14), Lot 2: Cloud Software.
The contract supports the delivery of an effective CRM to log, record and be able to report on Complaints/Correspondence/FOI's/SAR's/Police Requests and Data Incidents. The supplier was selected following a desktop evaluation of available services on the Digital Marketplace, in accordance with the framework's terms and conditions.
II.2.5) Award criteria
Price
II.2.11) Information about options
Options:
Yes
Description of options:
This Call-Off Contract can be extended by the Buyer for one period
of up to 12 months,
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Award of a contract without prior publication of a call for competition
Justification for selected award procedure:
The procurement falls outside the scope of application of the Directive
Explanation
The contract was awarded via a compliant call-off under the Crown Commercial Service G-Cloud 14 Framework Agreement (RM1557.14), Lot 2: Cloud Software.
In accordance with the framework's terms and the Public Contracts Regulations 2015, Nottinghamshire County Council conducted a desktop evaluation of pre-approved supplier offerings listed on the Digital Marketplace. A total of 17 suppliers were longlisted based on their ability to meet the Council's functional requirements, pricing structure, and service availability.
Following a comprehensive review of published service descriptions, pricing, and terms, the selected supplier Digital Interactive Ltd was identified as the only provider able to deliver all required modules and meet every specification criterion without the need for bespoke development or additional procurement.
The framework permits direct award without further competition where a single supplier demonstrably meets all requirements. This approach ensures transparency, value for money, and full compliance with the framework's call-off procedure.
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
Section V: Award of contract
Contract No: DN780459
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
17/09/2025
V.2.2) Information about tenders
Number of tenders received: 17
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Digital Interactive Limited
05189963
20-22 Wenlock Road, London, N1 7GU
London
N1 7GU
UK
NUTS: UK
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
: 105 900.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.3) Additional information
This contract was awarded via a compliant call-off under the Crown Commercial Service G-Cloud 14 Framework Agreement (RM1557.14), Lot 2: Cloud Software.
The supplier was selected following a desktop evaluation of available services on the Digital Marketplace, in accordance with the framework's terms and conditions and the Public Contracts Regulations 2015.
VI.4) Procedures for review
VI.4.1) Review body
The Royal Courts of Justice
London
WC2A 2LL
UK
VI.5) Date of dispatch of this notice
14/10/2025