Summary
- OCID:
- ocds-kuma6s-157249
- Published by:
- Public Services Ombudsman for Wales - Ombwdsmon Gwasanaethau Cyhoeddus Cymru
- Authority ID:
- AA39790
- Publication date:
- 22 October 2025
- Deadline date:
- 21 November 2025
- Notice type:
- Contract Notice
- Has documents:
- Yes
- Has SPD:
- No
- Has Carbon Reduction Plan:
- No
Abstract
PSOW is inviting tenders for the provision of hosting, support, design and development of its website: www.ombudsman.wales (English version) and www.ombwdsmon.cymru (Welsh version).
This tender is for the provision of hosting, support, security, and continued design, development & improvement of PSOW website and complaint form. The successful supplier will supply the following services for our website & on-line complaints form:
• Hosting services
• Website design & development
• Support & Maintenance
• Continual service improvement
• Security & patching
Full details of the service requirements are provided in the attached specification.
Full notice text
CONTRACT NOTICE – NATIONAL
|
| SERVICES |
1 Authority Details
|
1.1
|
Authority Name and Address
|
|
Public Services Ombudsman for Wales - Ombwdsmon Gwasanaethau Cyhoeddus Cymru |
1 Ffordd yr Hen Gae, Pencoed, |
Bridgend |
CF35 5LJ |
UK |
Kathryn Criger |
+44 3007900203 |
|
+44 1656641199 |
https://www.ombudsman.wales
https://www.sell2wales.gov.wales
https://www.sell2wales.gov.wales |
|
1.2
|
Address from which documentation may be obtained
Public Services Ombudsman for Wales - Ombwdsmon Gwasanaethau Cyhoeddus Cymru |
1 Ffordd yr Hen Gae, Pencoed, |
Bridgend |
CF35 5LJ |
UK |
Kathryn Criger |
+44 3007900203 |
|
+44 1656641199 |
| https://www.ombudsman.wales |
|
1.3
|
Completed documents must be returned to:
Public Services Ombudsman for Wales - Ombwdsmon Gwasanaethau Cyhoeddus Cymru |
1 Ffordd yr Hen Gae, Pencoed, |
Bridgend |
CF35 5LJ |
UK |
Kathryn Criger |
+44 3007900203 |
|
+44 1656641199 |
| https://www.ombudsman.wales |
|
2 Contract Details
|
2.1
|
Title
Website Hosting / Support Design / Development Supplier
|
2.2
|
Description of the goods or services required
PSOW is inviting tenders for the provision of hosting, support, design and development of its website: www.ombudsman.wales (English version) and www.ombwdsmon.cymru (Welsh version).
This tender is for the provision of hosting, support, security, and continued design, development & improvement of PSOW website and complaint form. The successful supplier will supply the following services for our website & on-line complaints form:
• Hosting services
• Website design & development
• Support & Maintenance
• Continual service improvement
• Security & patching
Full details of the service requirements are provided in the attached specification.
NOTE: To register your interest in this notice and obtain any additional information please visit the Sell2Wales Web Site at https://www.sell2wales.gov.wales/Search/Search_Switch.aspx?ID=157249.
The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at https://www.sell2wales.gov.wales/sitehelp/help_guides.aspx.
Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems.
|
2.3
|
Notice Coding and Classification
|
|
|
|
|
72413000 |
|
World wide web (www) site design services |
|
72415000 |
|
World wide web (www) site operation host services |
|
|
|
|
|
100 |
|
UK - All |
|
1000 |
|
WALES |
|
1010 |
|
West Wales and The Valleys |
|
1011 |
|
Isle of Anglesey |
|
1012 |
|
Gwynedd |
|
1013 |
|
Conwy and Denbighshire |
|
1014 |
|
South West Wales (Carmarthenshire, Pembrokeshire, Ceredigion) |
|
1015 |
|
Central Valleys (Merthyr Tydfil, Rhondda Cynon Taf) |
|
1016 |
|
Gwent Valleys (Torfaen, Blaenau Gwent, Caerphilly) |
|
1017 |
|
Bridgend and Neath Port Talbot |
|
1018 |
|
Swansea |
|
1020 |
|
East Wales |
|
1021 |
|
Monmouthshire and Newport |
|
1022 |
|
Cardiff and Vale of Glamorgan |
|
1023 |
|
Flintshire and Wrexham |
|
1024 |
|
Powys |
|
2.4
|
Total quantity or scope of tender
|
3 Conditions for Participation
|
3.1
|
Minimum standards and qualification required
|
4 Administrative Information
|
4.1
|
Type of Procedure
Single stage
|
4.2
|
Reference number attributed to the notice by the contracting authority
N/a
|
4.3
|
Time LimitsTime-limit for receipt of completed tenders
21-11-2025
Time 17:00
Estimated award date
31-12-2025 |
4.5
|
Language or languages in which tenders or requests to participate can be drawn upEN
CY
|
4.6
|
Tender Submission Postbox
The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at
https://www.sell2wales.gov.wales/sitehelp/help_guides.aspx |
5 Other Information
|
5.1
|
Additional Information
Submissions for this notice may be made in the English or Welsh language. A submission in either language will not be treated less favourably than the other.
(WA Ref:157249)
|
5.2
|
Additional Documentation
|
|
PSOW ITT - Website services |
|
PSOW Gwahoddiad i Dendro - Gwasanaethau gwefan |
|
Main Contract PSOW Website Services 2026 Draft V1.0 |
|
Service Schedules PSOW Website Services 2026 Draft V1.0 |
|
|
5.3
|
Publication date of this notice 22-10-2025 |
Coding
Commodity categories
| ID |
Title
|
Parent category
|
| 72413000 |
World wide web (www) site design services |
Provider services |
| 72415000 |
World wide web (www) site operation host services |
Provider services |
Delivery locations
| ID |
Description
|
| 1017 |
Bridgend and Neath Port Talbot |
| 1022 |
Cardiff and Vale of Glamorgan |
| 1015 |
Central Valleys (Merthyr Tydfil, Rhondda Cynon Taf) |
| 1013 |
Conwy and Denbighshire |
| 1020 |
East Wales |
| 1023 |
Flintshire and Wrexham |
| 1016 |
Gwent Valleys (Torfaen, Blaenau Gwent, Caerphilly) |
| 1012 |
Gwynedd |
| 1011 |
Isle of Anglesey |
| 1021 |
Monmouthshire and Newport |
| 1024 |
Powys |
| 1014 |
South West Wales (Carmarthenshire, Pembrokeshire, Ceredigion) |
| 1018 |
Swansea |
| 100 |
UK - All |
| 1000 |
WALES |
| 1010 |
West Wales and The Valleys |
Alert region restrictions
The buyer has restricted the alert for this notice to suppliers based in the following regions.
| ID |
Description
|
|
There are no alert restrictions for this notice.
|
About the buyer
- Main contact:
- N/a
- Admin contact:
- N/a
- Technical contact:
- N/a
- Other contact:
- N/a
Further information
|
Date
|
Details
|
|
No further information has been uploaded.
|
Postbox
The awarding buyer has indicated that it will accept electronic responses to
this notice via the Tender Submission Postbox facility.
Submit your tender response electronically in a secure environment.
To create an electronic response please click the "Add to my interest list" button at the top of the page.
For more information on the Postbox Facility please refer to the user guide:
Additional documents
The following additional documents have been attached to this notice. To obtain these documents please select the individual file names below.
Current documents
There are no documents attached to this document
Replaced documents
There are no previous versions of these documents.