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Contract Award Notice

IAG/Contact Centre/Customer Service apprenticeships

  • First published: 23 October 2025
  • Last modified: 23 October 2025
  • Version: N/A
  • Record interest

     

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The buyer is not using this website to administer the notice.

To record your interest or obtain additional information or documents please find instructions within the Full Notice Text. (NOTE: Contract Award Notices and Prior Information Notices do not normally require a response)

Contents

Summary

OCID:
ocds-h6vhtk-05d1fd
Published by:
Driver and Vehicle Standards Agency
Authority ID:
AA78380
Publication date:
23 October 2025
Deadline date:
-
Notice type:
Contract Award Notice
Has documents:
No
Has SPD:
No
Has Carbon Reduction Plan:
N/A

Abstract

It supports the needs and development of contact centre and deployment colleagues in Swansea.

Full notice text

Contract award notice

Results of the procurement procedure

Section I: Contracting entity

I.1) Name and addresses

Driver and Vehicle Standards Agency

Berkeley House

Bristol

BS5 0DA

UK

Contact person: DVSA

E-mail: commercialenquiries@dvsa.gov.uk

NUTS: UK

Internet address(es)

Main address: www.gov.uk/dvsa

I.4) Type of the contracting authority

Body governed by public law

I.5) Main activity

Education

Section II: Object

II.1) Scope of the procurement

II.1.1) Title

IAG/Contact Centre/Customer Service apprenticeships

II.1.2) Main CPV code

80000000

 

II.1.3) Type of contract

Services

II.1.4) Short description

It supports the needs and development of contact centre and deployment colleagues in Swansea.

II.1.6) Information about lots

This contract is divided into lots: No

II.1.7) Total value of the procurement

Value excluding VAT: 285 530.00  GBP

II.2) Description

II.2.3) Place of performance

NUTS code:

UK

II.2.4) Description of the procurement

It supports the needs and development of contact centre and deployment colleagues in Swansea.

II.2.5) Award criteria

Price

II.2.11) Information about options

Options: No

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Section IV: Procedure

IV.1) Description

IV.1.1) Type of procedure

Award of a contract without prior publication of a call for competition

Justification for selected award procedure:

The procurement falls outside the scope of application of the Directive

Explanation

This contract was awarded through a framework.

IV.1.8) Information about Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: No

Section V: Award of contract

Contract No: K280022993

A contract/lot is awarded: Yes

V.2 Award of contract

V.2.1) Date of conclusion of the contract

08/10/2025

V.2.2) Information about tenders

Number of tenders received: 1

The contract has been awarded to a group of economic operators: No

V.2.3) Name and address of the contractor

Gower College

Tycoch Road

Swansea

SA2 9EB

UK

E-mail: commercialenquiries@dvsa.gov.uk

NUTS: UK

The contractor is an SME: Yes

V.2.4) Information on value of the contract/lot (excluding VAT)

Total value of the contract/lot: : 285 530.00  GBP

V.2.5) Information about subcontracting

Section VI: Complementary information

VI.4) Procedures for review

VI.4.1) Review body

DVSA

Berkeley House

Bristol

BS5 0DA

UK

E-mail: commercialenquiries@dvsa.gov.uk

VI.5) Date of dispatch of this notice

22/10/2025

Coding

Commodity categories

ID Title Parent category
80000000 Education and training services Education

Delivery locations

ID Description
100 UK - All

Alert region restrictions

The buyer has restricted the alert for this notice to suppliers based in the following regions.

ID Description
There are no alert restrictions for this notice.

About the buyer

Main contact:
commercialenquiries@dvsa.gov.uk
Admin contact:
N/a
Technical contact:
N/a
Other contact:
N/a

Further information

Date Details
No further information has been uploaded.

0800 222 9004

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Rydym yn croesawu galwadau'n Gymraeg.

We welcome calls in Welsh.