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UK3

Housing Support Grant (HSG) – Framework for Housing-Related Floating Support Services

  • First published: 27 October 2025
  • Last modified: 27 October 2025
  • Record interest

     

  • This file may not be fully accessible.

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Contents

Summary

OCID:
ocds-h6vhtk-05d496
Published by:
Conwy County Borough Council
Authority ID:
AA0389
Publication date:
27 October 2025
Deadline date:
30 December 2025
Notice type:
UK3
Has documents:
No
Has SPD:
No
Has Carbon Reduction Plan:
N/A

Abstract

Summary: Planned multi-supplier framework (HSG-funded) to procure housing-related floating support services to prevent homelessness and support tenancy sustainment across Conwy County. Open procedure (light-touch regime). Prior supplier engagement has already taken place; no further PME notice is planned.Description: Conwy County Borough Council intends to establish a multi-supplier framework agreement to deliver housing-related floating support services across Conwy. The framework will provide early intervention, tenancy sustainment, resettlement and crisis prevention services to vulnerable individuals and households, including those at risk of losing their homes and people returning to accommodation after periods of homelessness.Funding: The framework will be funded by the Welsh Government Housing Support Grant (HSG). Services fall within the light-touch regime (Schedule 2, Procurement Regulations 2024.)Pre-market engagement: Prior supplier engagement has taken place, including an event with current providers. No further PME notice is planned. Any upcoming engagement will be justified in the Tender Notice.Estimated dates / value: To be confirmed (final dates and estimated value will be published in the Tender Notice).Procedure: Open procedure (light-touch). Award will not be by reference to a dynamic market.Obtaining documents & express interest: Procurement documents will be made available on the Sell2Wales portal when the Tender Notice is published. Suppliers should register on Sell2Wales to receive alerts. Further information: No additional documents available at this stage. Draft service specification and lot descriptors will be published with the Tender Notice. For quires contact the leading Officer via the details below.Contact Details:Contact Name: Sioned WilliamsJob Title: Housing Support Grant ManagerEmail: sioned.williams1@conwy.gov.ukPhone: 01492575093Additional Information: This procurement is funded by the Welsh Government Housing Support Grant (HSG). Prior supplier engagement has been carried out; no further PME notice will be issues. Final dates and estimated contract value will be confirmed in the Tender Notice. The Authority reserves the right to amend requirements prior to publication of the Tender Notice.

Full notice text

Scope

Procurement reference

CCBC/HSG-2025-01

Procurement description

Summary: Planned multi-supplier framework (HSG-funded) to procure housing-related floating support services to prevent homelessness and support tenancy sustainment across Conwy County. Open procedure (light-touch regime). Prior supplier engagement has already taken place; no further PME notice is planned.

Description: Conwy County Borough Council intends to establish a multi-supplier framework agreement to deliver housing-related floating support services across Conwy. The framework will provide early intervention, tenancy sustainment, resettlement and crisis prevention services to vulnerable individuals and households, including those at risk of losing their homes and people returning to accommodation after periods of homelessness.

Funding: The framework will be funded by the Welsh Government Housing Support Grant (HSG). Services fall within the light-touch regime (Schedule 2, Procurement Regulations 2024.)

Pre-market engagement: Prior supplier engagement has taken place, including an event with current providers. No further PME notice is planned. Any upcoming engagement will be justified in the Tender Notice.

Estimated dates / value: To be confirmed (final dates and estimated value will be published in the Tender Notice).

Procedure: Open procedure (light-touch). Award will not be by reference to a dynamic market.

Obtaining documents & express interest: Procurement documents will be made available on the Sell2Wales portal when the Tender Notice is published. Suppliers should register on Sell2Wales to receive alerts.

Further information: No additional documents available at this stage. Draft service specification and lot descriptors will be published with the Tender Notice. For quires contact the leading Officer via the details below.

Contact Details:

Contact Name: Sioned Williams

Job Title: Housing Support Grant Manager

Email: sioned.williams1@conwy.gov.uk

Phone: 01492575093

Additional Information: This procurement is funded by the Welsh Government Housing Support Grant (HSG). Prior supplier engagement has been carried out; no further PME notice will be issues. Final dates and estimated contract value will be confirmed in the Tender Notice. The Authority reserves the right to amend requirements prior to publication of the Tender Notice.

Main category

Services

Delivery regions

  • UK - United Kingdom

Total value (estimated, excluding VAT)

1100000.00 GBP to 850000GBP

Contract dates (estimated)

01 April 2026, 00:00AM to 30 March 2030, 23:59PM

Is a framework being established?

Yes

Contracting authority

Conwy County Borough Council

Identification register:

  • GB-PPON

Address 1: Coed Pella

Town/City: Colwyn Bay

Postcode: LL29 0GG

Country: United Kingdom

Website: http://www.conwy.gov.uk

Public Procurement Organisation Number: PQJH-8668-YMDV

Contact name: Sioned Williams

Email: sioned.williams1@conwy.gov.uk

Telephone: 01492575093

Organisation type: Public authority - sub-central government

Devolved regulations that apply: Wales

Procedure

Procedure type

Open procedure

Is this procurement under a special regime?

Light touch

Is the total value above threshold?

Above threshold

Framework

Type of framework

Closed

Lots

Divided into 5 lots

Generic Floating Support

Lot number: 1

Description

120 units of floating support

Floating Support

Floating Support is a service that provides tailored, time-limited support to individuals residing in their own homes or in temporary accommodation. The service is designed to promote independence, prevent tenancy breakdown, and support individuals in managing various aspects of daily life. Support is not tied to a specific property and can be delivered flexibly, according to the individual's needs and circumstances.

Key areas of support include, but not limited to:

• Tenancy sustainment and housing-related advice

• Budgeting, financial management, and benefit access

• Accessing health, education, employment, and training services

• Developing life skills such as cooking, cleaning, and personal organisation

• Emotional support, goal setting and confidence-building

The overarching aim is to empower individuals to live independently and engage positively within their communities.

Support is personalised and aligned with individual needs, continuing until the individual is confident in managing independently.

The Housing Support Grant (Housing Support Grant Guidance)

The HSG is an early intervention grant programme to support activity, which prevents people from becoming homeless, stabilises their housing situation, or helps potentially homeless people to find and keep accommodation.

The HSG does not fund the statutory duty on local authorities to prevent homelessness, instead HSG funded services augment, complement and support the statutory service to ensure that the overall offer authorities provide helps people into the right homes with the right support to succeed. It supports vulnerable people to address the, sometimes multiple, problems they face, such as debt, employment, tenancy management, substance misuse, violence against women, domestic abuse and sexual violence, and mental health issues.

Support is person centred, aimed at supporting people to secure and maintain sustainable housing by addressing the mental health and substance misuse or other problems they face, helping to improve their health and well-being and/or helping them progress into, or nearer to, a job or training opportunity based on their specific circumstances.

The HSG supports the aim of working together to prevent homelessness and where it cannot be prevented ensuring it is rare, brief and un-repeated. To do this we need to tackle the root cause of homelessness and work to enable people to stay in their own homes longer. Therefore the HSG seeks to secure “A Wales where nobody is homeless and everyone has a safe home where they can flourish and live a fulfilled, active and independent life”.

The purpose of the HSG is to prevent homelessness and support people to have the capability, independence, skills and confidence to access and/or maintain a stable and suitable home. This should be achieved through:

• Services that build the capacity and ability of individuals or households to maintain a home.

• Services that prevent homelessness or the need for an individual to live in an inappropriate institutional setting.

• Providing or enabling access to suitable housing for individuals or households.

• Services that mitigate the impact of homelessness on individuals or households.

• Brokering access to other services for people in housing need.

• Raising awareness and understanding with other professionals and with the wider public, including in schools and colleges.

All services should place the individual at the centre, working to their strengths and supporting them to achieve their aspirations.

Services should be commissioned and delivered in a psychologically informed way, taking into account the impact of trauma on people who require support, to achieve a sustainable impact. This includes the five components of psychologically informed approaches: the psychological framework; relationships; staff support and training; evidence generating practice; and physical environment

Housing support must be delivered in a way which enables the effective delivery of complementary public services by ensuring their impact is not undermined by unstable housing circumstances. For example, the impact of mental health services can be undermined by a chaotic lifestyle - stabilising an individual’s housing circumstance can improve the impact of that clinical 6 response. HSG will achieve this by adopting collaborative approaches to working with other functions and agencies

Any person in need of support to prevent them becoming at risk of homelessness, to address homelessness or achieve a more stable housing circumstance is eligible to receive housing support, as long as they are eligible to receive help under the Housing (Wales) Act 2014 and the Allocation of Housing and Homelessness (Eligibility) (Wales) Regulations 2014, regardless of their tenure or lack of tenure.

People exhibiting a need for HSG funded support may be a resident in, or receive a referral to a property within the private rented, social housing or owner-occupied sector. Wherever possible, services should be tenure neutral to ensure access to services is not determined by the housing circumstances of the household. Commissioners should ensure that they monitor tenure to ensure provision is balanced.

• Services to enable access to housing for individuals or households, including help with accessing a tenancy and negotiating appropriate ‘occupation contract’ terms.

• Services to help vulnerable people develop or maintain the skills and confidence necessary to live as independently as possible in a safe and suitable home.

• Services to sustain a tenancy, such as mediation with landlords, preparation for managing a tenancy, housing-related support provided via group work or individually, and small sums for innovation where they are used with the person to enhance their ability to live more independently.

• Services which seek to intervene early (prior to the statutory homelessness stage) to support households to sustain their tenancy or other right to occupy their home.

• Services that improve the sustainability of the housing of an individual by tackling their social isolation and helping them play a full part in their community.

• Initiatives which seek to ensure homelessness is brief and un-repeated, such as rapid re-housing and support approaches like Housing First.

• Services that have good links with, and refer or signpost people to, services which provide opportunities for education, training, volunteering, and employment.

• Action to enforce housing legislation, where the legislation supports access to safe and secure housing for people in need of support, including enforcement of RSW registration obligations on landlords. However, this should be limited to spend previously received under RSW grant funding. In addition, the HSG should not be used to fund the provision of enforcement activity or staff within enforcement teams – this should be funded from other sources

Housing support services must be enabling and develop a person’s independence i.e. ‘doing with’ as distinct from ‘doing for’.

The focus of the service should be to encourage and support the person to exercise personal choice and self-determination and accentuate their strengths, including preventing a person’s level of independence from reducing.

Support packages must be developed and agreed collaboratively with the person who is using housing support services and any risks considered. Support offered can include short-term and direct interventions to prevent homelessness. Whilst there may be circumstances where the need for housing related support is ongoing, consideration should be given to the length of time a service is available, and whether some long-term support is actually care or creates dependency rather than creates independence. There are circumstances where a gradual loss of capacity is inevitable, in this context housing support has the purpose of maintaining the individual’s ability to exercise independent control of their housing rights.

CPV classifications

  • 85300000 - Social work and related services
  • 70333000 - Housing services

Delivery regions

  • UK - United Kingdom

Lot value (estimated)

455000 GBP Excluding VAT

455000 GBP Including VAT

Sustainability

Small and medium-sized enterprises (SME)

Voluntary, community and social enterprises (VCSE)

Contract start date (estimated)

01 April 2026, 00:00AM

Contract end date (estimated)

30 March 2030, 23:59PM

Floating Support for Older People

Lot number: 2

Description

30 units of floating support

Floating Support

Floating Support is a service that provides tailored, time-limited support to individuals residing in their own homes or in temporary accommodation. The service is designed to promote independence, prevent tenancy breakdown, and support individuals in managing various aspects of daily life. Support is not tied to a specific property and can be delivered flexibly, according to the individual's needs and circumstances.

Key areas of support include, but not limited to:

• Tenancy sustainment and housing-related advice

• Budgeting, financial management, and benefit access

• Accessing health, education, employment, and training services

• Developing life skills such as cooking, cleaning, and personal organisation

• Emotional support, goal setting and confidence-building

The overarching aim is to empower individuals to live independently and engage positively within their communities.

Support is personalised and aligned with individual needs, continuing until the individual is confident in managing independently.

Target Group and Collaborative Approach: Support will be delivered to individuals aged 55 and over, with a focus on promoting independence and wellbeing. The service will operate in close collaboration with statutory agencies and other relevant organisations. This multi-agency approach ensures that each person receives a comprehensive, well-coordinated, and meaningful support package tailored to their specific needs and circumstances.

The Housing Support Grant (Housing Support Grant Guidance)

The HSG is an early intervention grant programme to support activity, which prevents people from becoming homeless, stabilises their housing situation, or helps potentially homeless people to find and keep accommodation.

The HSG does not fund the statutory duty on local authorities to prevent homelessness, instead HSG funded services augment, complement and support the statutory service to ensure that the overall offer authorities provide helps people into the right homes with the right support to succeed. It supports vulnerable people to address the, sometimes multiple, problems they face, such as debt, employment, tenancy management, substance misuse, violence against women, domestic abuse and sexual violence, and mental health issues.

Support is person centred, aimed at supporting people to secure and maintain sustainable housing by addressing the mental health and substance misuse or other problems they face, helping to improve their health and well-being and/or helping them progress into, or nearer to, a job or training opportunity based on their specific circumstances.

The HSG supports the aim of working together to prevent homelessness and where it cannot be prevented ensuring it is rare, brief and un-repeated. To do this we need to tackle the root cause of homelessness and work to enable people to stay in their own homes longer. Therefore the HSG seeks to secure “A Wales where nobody is homeless and everyone has a safe home where they can flourish and live a fulfilled, active and independent life”.

The purpose of the HSG is to prevent homelessness and support people to have the capability, independence, skills and confidence to access and/or maintain a stable and suitable home. This should be achieved through:

• Services that build the capacity and ability of individuals or households to maintain a home.

• Services that prevent homelessness or the need for an individual to live in an inappropriate institutional setting.

• Providing or enabling access to suitable housing for individuals or households.

• Services that mitigate the impact of homelessness on individuals or households.

• Brokering access to other services for people in housing need.

• Raising awareness and understanding with other professionals and with the wider public, including in schools and colleges.

All services should place the individual at the centre, working to their strengths and supporting them to achieve their aspirations.

Services should be commissioned and delivered in a psychologically informed way, taking into account the impact of trauma on people who require support, to achieve a sustainable impact. This includes the five components of psychologically informed approaches: the psychological framework; relationships; staff support and training; evidence generating practice; and physical environment

Housing support must be delivered in a way which enables the effective delivery of complementary public services by ensuring their impact is not undermined by unstable housing circumstances. For example, the impact of mental health services can be undermined by a chaotic lifestyle - stabilising an individual’s housing circumstance can improve the impact of that clinical 6 response. HSG will achieve this by adopting collaborative approaches to working with other functions and agencies

Any person in need of support to prevent them becoming at risk of homelessness, to address homelessness or achieve a more stable housing circumstance is eligible to receive housing support, as long as they are eligible to receive help under the Housing (Wales) Act 2014 and the Allocation of Housing and Homelessness (Eligibility) (Wales) Regulations 2014, regardless of their tenure or lack of tenure.

People exhibiting a need for HSG funded support may be a resident in, or receive a referral to a property within the private rented, social housing or owner-occupied sector. Wherever possible, services should be tenure neutral to ensure access to services is not determined by the housing circumstances of the household. Commissioners should ensure that they monitor tenure to ensure provision is balanced.

• Services to enable access to housing for individuals or households, including help with accessing a tenancy and negotiating appropriate ‘occupation contract’ terms.

• Services to help vulnerable people develop or maintain the skills and confidence necessary to live as independently as possible in a safe and suitable home.

• Services to sustain a tenancy, such as mediation with landlords, preparation for managing a tenancy, housing-related support provided via group work or individually, and small sums for innovation where they are used with the person to enhance their ability to live more independently.

• Services which seek to intervene early (prior to the statutory homelessness stage) to support households to sustain their tenancy or other right to occupy their home.

• Services that improve the sustainability of the housing of an individual by tackling their social isolation and helping them play a full part in their community.

• Initiatives which seek to ensure homelessness is brief and un-repeated, such as rapid re-housing and support approaches like Housing First.

• Services that have good links with, and refer or signpost people to, services which provide opportunities for education, training, volunteering, and employment.

• Action to enforce housing legislation, where the legislation supports access to safe and secure housing for people in need of support, including enforcement of RSW registration obligations on landlords. However, this should be limited to spend previously received under RSW grant funding. In addition, the HSG should not be used to fund the provision of enforcement activity or staff within enforcement teams – this should be funded from other sources

Housing support services must be enabling and develop a person’s independence i.e. ‘doing with’ as distinct from ‘doing for’.

The focus of the service should be to encourage and support the person to exercise personal choice and self-determination and accentuate their strengths, including preventing a person’s level of independence from reducing.

Support packages must be developed and agreed collaboratively with the person who is using housing support services and any risks considered. Support offered can include short-term and direct interventions to prevent homelessness. Whilst there may be circumstances where the need for housing related support is ongoing, consideration should be given to the length of time a service is available, and whether some long-term support is actually care or creates dependency rather than creates independence. There are circumstances where a gradual loss of capacity is inevitable, in this context housing support has the purpose of maintaining the individual’s ability to exercise independent control of their housing rights.

CPV classifications

  • 85300000 - Social work and related services
  • 70333000 - Housing services

Delivery regions

  • UK - United Kingdom

Lot value (estimated)

150000 GBP Excluding VAT

150000 GBP Including VAT

Sustainability

Small and medium-sized enterprises (SME)

Voluntary, community and social enterprises (VCSE)

Contract start date (estimated)

01 April 2026, 00:00AM

Contract end date (estimated)

30 March 2030, 23:59PM

Floating Support for Young People

Lot number: 3

Description

10 units of floating support

Floating Support

Floating Support is a service that provides tailored, time-limited support to individuals residing in their own homes or in temporary accommodation. The service is designed to promote independence, prevent tenancy breakdown, and support individuals in managing various aspects of daily life. Support is not tied to a specific property and can be delivered flexibly, according to the individual's needs and circumstances.

Key areas of support include, but not limited to:

• Tenancy sustainment and housing-related advice

• Budgeting, financial management, and benefit access

• Accessing health, education, employment, and training services

• Developing life skills such as cooking, cleaning, and personal organisation

• Emotional support, goal setting and confidence-building

The overarching aim is to empower individuals to live independently and engage positively within their communities.

Support is personalised and aligned with individual needs, continuing until the individual is confident in managing independently.

Target Group and Collaborative Approach: Support will be delivered to individuals aged 16 - 25, with a focus on promoting independence and wellbeing. The service will operate in close collaboration with statutory agencies and other relevant organisations. This multi-agency approach ensures that each person receives a comprehensive, well-coordinated, and meaningful support package tailored to their specific needs and circumstances.

The Housing Support Grant (Housing Support Grant Guidance)

The HSG is an early intervention grant programme to support activity, which prevents people from becoming homeless, stabilises their housing situation, or helps potentially homeless people to find and keep accommodation.

The HSG does not fund the statutory duty on local authorities to prevent homelessness, instead HSG funded services augment, complement and support the statutory service to ensure that the overall offer authorities provide helps people into the right homes with the right support to succeed. It supports vulnerable people to address the, sometimes multiple, problems they face, such as debt, employment, tenancy management, substance misuse, violence against women, domestic abuse and sexual violence, and mental health issues.

Support is person centred, aimed at supporting people to secure and maintain sustainable housing by addressing the mental health and substance misuse or other problems they face, helping to improve their health and well-being and/or helping them progress into, or nearer to, a job or training opportunity based on their specific circumstances.

The HSG supports the aim of working together to prevent homelessness and where it cannot be prevented ensuring it is rare, brief and un-repeated. To do this we need to tackle the root cause of homelessness and work to enable people to stay in their own homes longer. Therefore the HSG seeks to secure “A Wales where nobody is homeless and everyone has a safe home where they can flourish and live a fulfilled, active and independent life”.

The purpose of the HSG is to prevent homelessness and support people to have the capability, independence, skills and confidence to access and/or maintain a stable and suitable home. This should be achieved through:

• Services that build the capacity and ability of individuals or households to maintain a home.

• Services that prevent homelessness or the need for an individual to live in an inappropriate institutional setting.

• Providing or enabling access to suitable housing for individuals or households.

• Services that mitigate the impact of homelessness on individuals or households.

• Brokering access to other services for people in housing need.

• Raising awareness and understanding with other professionals and with the wider public, including in schools and colleges.

All services should place the individual at the centre, working to their strengths and supporting them to achieve their aspirations.

Services should be commissioned and delivered in a psychologically informed way, taking into account the impact of trauma on people who require support, to achieve a sustainable impact. This includes the five components of psychologically informed approaches: the psychological framework; relationships; staff support and training; evidence generating practice; and physical environment

Housing support must be delivered in a way which enables the effective delivery of complementary public services by ensuring their impact is not undermined by unstable housing circumstances. For example, the impact of mental health services can be undermined by a chaotic lifestyle - stabilising an individual’s housing circumstance can improve the impact of that clinical 6 response. HSG will achieve this by adopting collaborative approaches to working with other functions and agencies

Any person in need of support to prevent them becoming at risk of homelessness, to address homelessness or achieve a more stable housing circumstance is eligible to receive housing support, as long as they are eligible to receive help under the Housing (Wales) Act 2014 and the Allocation of Housing and Homelessness (Eligibility) (Wales) Regulations 2014, regardless of their tenure or lack of tenure.

People exhibiting a need for HSG funded support may be a resident in, or receive a referral to a property within the private rented, social housing or owner-occupied sector. Wherever possible, services should be tenure neutral to ensure access to services is not determined by the housing circumstances of the household. Commissioners should ensure that they monitor tenure to ensure provision is balanced.

• Services to enable access to housing for individuals or households, including help with accessing a tenancy and negotiating appropriate ‘occupation contract’ terms.

• Services to help vulnerable people develop or maintain the skills and confidence necessary to live as independently as possible in a safe and suitable home.

• Services to sustain a tenancy, such as mediation with landlords, preparation for managing a tenancy, housing-related support provided via group work or individually, and small sums for innovation where they are used with the person to enhance their ability to live more independently.

• Services which seek to intervene early (prior to the statutory homelessness stage) to support households to sustain their tenancy or other right to occupy their home.

• Services that improve the sustainability of the housing of an individual by tackling their social isolation and helping them play a full part in their community.

• Initiatives which seek to ensure homelessness is brief and un-repeated, such as rapid re-housing and support approaches like Housing First.

• Services that have good links with, and refer or signpost people to, services which provide opportunities for education, training, volunteering, and employment.

• Action to enforce housing legislation, where the legislation supports access to safe and secure housing for people in need of support, including enforcement of RSW registration obligations on landlords. However, this should be limited to spend previously received under RSW grant funding. In addition, the HSG should not be used to fund the provision of enforcement activity or staff within enforcement teams – this should be funded from other sources

Housing support services must be enabling and develop a person’s independence i.e. ‘doing with’ as distinct from ‘doing for’.

The focus of the service should be to encourage and support the person to exercise personal choice and self-determination and accentuate their strengths, including preventing a person’s level of independence from reducing.

Support packages must be developed and agreed collaboratively with the person who is using housing support services and any risks considered. Support offered can include short-term and direct interventions to prevent homelessness. Whilst there may be circumstances where the need for housing related support is ongoing, consideration should be given to the length of time a service is available, and whether some long-term support is actually care or creates dependency rather than creates independence. There are circumstances where a gradual loss of capacity is inevitable, in this context housing support has the purpose of maintaining the individual’s ability to exercise independent control of their housing rights.

CPV classifications

  • 85300000 - Social work and related services
  • 70333000 - Housing services

Delivery regions

  • UK - United Kingdom

Lot value (estimated)

55000 GBP Excluding VAT

55000 GBP Including VAT

Sustainability

Small and medium-sized enterprises (SME)

Voluntary, community and social enterprises (VCSE)

Contract start date (estimated)

01 April 2026, 00:00AM

Contract end date (estimated)

30 March 2030, 23:59PM

Floating Support for Ex Offenders

Lot number: 4

Description

20 units of floating support

Floating Support

Floating Support is a service that provides tailored, time-limited support to individuals residing in their own homes or in temporary accommodation. The service is designed to promote independence, prevent tenancy breakdown, and support individuals in managing various aspects of daily life. Support is not tied to a specific property and can be delivered flexibly, according to the individual's needs and circumstances.

Key areas of support include, but not limited to:

• Tenancy sustainment and housing-related advice

• Budgeting, financial management, and benefit access

• Accessing health, education, employment, and training services

• Developing life skills such as cooking, cleaning, and personal organisation

• Emotional support, goal setting and confidence-building

The overarching aim is to empower individuals to live independently and engage positively within their communities.

Support is personalised and aligned with individual needs, continuing until the individual is confident in managing independently.

Target Group and Collaborative Approach: Support will be delivered to individuals upon release from prison or ex-offenders, with a focus on promoting independence and wellbeing. The service will operate in close collaboration with statutory agencies and other relevant organisations. This multi-agency approach ensures that each person receives a comprehensive, well-coordinated, and meaningful support package tailored to their specific needs and circumstances.

The Housing Support Grant (Housing Support Grant Guidance)

The HSG is an early intervention grant programme to support activity, which prevents people from becoming homeless, stabilises their housing situation, or helps potentially homeless people to find and keep accommodation.

The HSG does not fund the statutory duty on local authorities to prevent homelessness, instead HSG funded services augment, complement and support the statutory service to ensure that the overall offer authorities provide helps people into the right homes with the right support to succeed. It supports vulnerable people to address the, sometimes multiple, problems they face, such as debt, employment, tenancy management, substance misuse, violence against women, domestic abuse and sexual violence, and mental health issues.

Support is person centred, aimed at supporting people to secure and maintain sustainable housing by addressing the mental health and substance misuse or other problems they face, helping to improve their health and well-being and/or helping them progress into, or nearer to, a job or training opportunity based on their specific circumstances.

The HSG supports the aim of working together to prevent homelessness and where it cannot be prevented ensuring it is rare, brief and un-repeated. To do this we need to tackle the root cause of homelessness and work to enable people to stay in their own homes longer. Therefore the HSG seeks to secure “A Wales where nobody is homeless and everyone has a safe home where they can flourish and live a fulfilled, active and independent life”.

The purpose of the HSG is to prevent homelessness and support people to have the capability, independence, skills and confidence to access and/or maintain a stable and suitable home. This should be achieved through:

• Services that build the capacity and ability of individuals or households to maintain a home.

• Services that prevent homelessness or the need for an individual to live in an inappropriate institutional setting.

• Providing or enabling access to suitable housing for individuals or households.

• Services that mitigate the impact of homelessness on individuals or households.

• Brokering access to other services for people in housing need.

• Raising awareness and understanding with other professionals and with the wider public, including in schools and colleges.

All services should place the individual at the centre, working to their strengths and supporting them to achieve their aspirations.

Services should be commissioned and delivered in a psychologically informed way, taking into account the impact of trauma on people who require support, to achieve a sustainable impact. This includes the five components of psychologically informed approaches: the psychological framework; relationships; staff support and training; evidence generating practice; and physical environment

Housing support must be delivered in a way which enables the effective delivery of complementary public services by ensuring their impact is not undermined by unstable housing circumstances. For example, the impact of mental health services can be undermined by a chaotic lifestyle - stabilising an individual’s housing circumstance can improve the impact of that clinical 6 response. HSG will achieve this by adopting collaborative approaches to working with other functions and agencies

Any person in need of support to prevent them becoming at risk of homelessness, to address homelessness or achieve a more stable housing circumstance is eligible to receive housing support, as long as they are eligible to receive help under the Housing (Wales) Act 2014 and the Allocation of Housing and Homelessness (Eligibility) (Wales) Regulations 2014, regardless of their tenure or lack of tenure.

People exhibiting a need for HSG funded support may be a resident in, or receive a referral to a property within the private rented, social housing or owner-occupied sector. Wherever possible, services should be tenure neutral to ensure access to services is not determined by the housing circumstances of the household. Commissioners should ensure that they monitor tenure to ensure provision is balanced.

• Services to enable access to housing for individuals or households, including help with accessing a tenancy and negotiating appropriate ‘occupation contract’ terms.

• Services to help vulnerable people develop or maintain the skills and confidence necessary to live as independently as possible in a safe and suitable home.

• Services to sustain a tenancy, such as mediation with landlords, preparation for managing a tenancy, housing-related support provided via group work or individually, and small sums for innovation where they are used with the person to enhance their ability to live more independently.

• Services which seek to intervene early (prior to the statutory homelessness stage) to support households to sustain their tenancy or other right to occupy their home.

• Services that improve the sustainability of the housing of an individual by tackling their social isolation and helping them play a full part in their community.

• Initiatives which seek to ensure homelessness is brief and un-repeated, such as rapid re-housing and support approaches like Housing First.

• Services that have good links with, and refer or signpost people to, services which provide opportunities for education, training, volunteering, and employment.

• Action to enforce housing legislation, where the legislation supports access to safe and secure housing for people in need of support, including enforcement of RSW registration obligations on landlords. However, this should be limited to spend previously received under RSW grant funding. In addition, the HSG should not be used to fund the provision of enforcement activity or staff within enforcement teams – this should be funded from other sources

Housing support services must be enabling and develop a person’s independence i.e. ‘doing with’ as distinct from ‘doing for’.

The focus of the service should be to encourage and support the person to exercise personal choice and self-determination and accentuate their strengths, including preventing a person’s level of independence from reducing.

Support packages must be developed and agreed collaboratively with the person who is using housing support services and any risks considered. Support offered can include short-term and direct interventions to prevent homelessness. Whilst there may be circumstances where the need for housing related support is ongoing, consideration should be given to the length of time a service is available, and whether some long-term support is actually care or creates dependency rather than creates independence. There are circumstances where a gradual loss of capacity is inevitable, in this context housing support has the purpose of maintaining the individual’s ability to exercise independent control of their housing rights.

CPV classifications

  • 85300000 - Social work and related services
  • 70333000 - Housing services

Delivery regions

  • UK - United Kingdom

Lot value (estimated)

120000 GBP Excluding VAT

120000 GBP Including VAT

Sustainability

Small and medium-sized enterprises (SME)

Voluntary, community and social enterprises (VCSE)

Contract start date (estimated)

01 April 2026, 00:00AM

Contract end date (estimated)

30 March 2030, 23:59PM

Substance Misuse Floating Support

Lot number: 5

Description

15 units of floating support

Floating Support

Floating Support is a service that provides tailored, time-limited support to individuals residing in their own homes or in temporary accommodation. The service is designed to promote independence, prevent tenancy breakdown, and support individuals in managing various aspects of daily life. Support is not tied to a specific property and can be delivered flexibly, according to the individual's needs and circumstances.

Key areas of support include, but not limited to:

• Tenancy sustainment and housing-related advice

• Budgeting, financial management, and benefit access

• Accessing health, education, employment, and training services

• Developing life skills such as cooking, cleaning, and personal organisation

• Emotional support, goal setting and confidence-building

The overarching aim is to empower individuals to live independently and engage positively within their communities.

Support is personalised and aligned with individual needs, continuing until the individual is confident in managing independently.

Target Group and Collaborative Approach: Support will be delivered to individuals who need support with substance misuse, with a focus on promoting independence and wellbeing. The service will operate in close collaboration with statutory agencies and other relevant organisations. This multi-agency approach ensures that each person receives a comprehensive, well-coordinated, and meaningful support package tailored to their specific needs and circumstances.

The Housing Support Grant (Housing Support Grant Guidance)

The HSG is an early intervention grant programme to support activity, which prevents people from becoming homeless, stabilises their housing situation, or helps potentially homeless people to find and keep accommodation.

The HSG does not fund the statutory duty on local authorities to prevent homelessness, instead HSG funded services augment, complement and support the statutory service to ensure that the overall offer authorities provide helps people into the right homes with the right support to succeed. It supports vulnerable people to address the, sometimes multiple, problems they face, such as debt, employment, tenancy management, substance misuse, violence against women, domestic abuse and sexual violence, and mental health issues.

Support is person centred, aimed at supporting people to secure and maintain sustainable housing by addressing the mental health and substance misuse or other problems they face, helping to improve their health and well-being and/or helping them progress into, or nearer to, a job or training opportunity based on their specific circumstances.

The HSG supports the aim of working together to prevent homelessness and where it cannot be prevented ensuring it is rare, brief and un-repeated. To do this we need to tackle the root cause of homelessness and work to enable people to stay in their own homes longer. Therefore the HSG seeks to secure “A Wales where nobody is homeless and everyone has a safe home where they can flourish and live a fulfilled, active and independent life”.

The purpose of the HSG is to prevent homelessness and support people to have the capability, independence, skills and confidence to access and/or maintain a stable and suitable home. This should be achieved through:

• Services that build the capacity and ability of individuals or households to maintain a home.

• Services that prevent homelessness or the need for an individual to live in an inappropriate institutional setting.

• Providing or enabling access to suitable housing for individuals or households.

• Services that mitigate the impact of homelessness on individuals or households.

• Brokering access to other services for people in housing need.

• Raising awareness and understanding with other professionals and with the wider public, including in schools and colleges.

All services should place the individual at the centre, working to their strengths and supporting them to achieve their aspirations.

Services should be commissioned and delivered in a psychologically informed way, taking into account the impact of trauma on people who require support, to achieve a sustainable impact. This includes the five components of psychologically informed approaches: the psychological framework; relationships; staff support and training; evidence generating practice; and physical environment

Housing support must be delivered in a way which enables the effective delivery of complementary public services by ensuring their impact is not undermined by unstable housing circumstances. For example, the impact of mental health services can be undermined by a chaotic lifestyle - stabilising an individual’s housing circumstance can improve the impact of that clinical 6 response. HSG will achieve this by adopting collaborative approaches to working with other functions and agencies

Any person in need of support to prevent them becoming at risk of homelessness, to address homelessness or achieve a more stable housing circumstance is eligible to receive housing support, as long as they are eligible to receive help under the Housing (Wales) Act 2014 and the Allocation of Housing and Homelessness (Eligibility) (Wales) Regulations 2014, regardless of their tenure or lack of tenure.

People exhibiting a need for HSG funded support may be a resident in, or receive a referral to a property within the private rented, social housing or owner-occupied sector. Wherever possible, services should be tenure neutral to ensure access to services is not determined by the housing circumstances of the household. Commissioners should ensure that they monitor tenure to ensure provision is balanced.

• Services to enable access to housing for individuals or households, including help with accessing a tenancy and negotiating appropriate ‘occupation contract’ terms.

• Services to help vulnerable people develop or maintain the skills and confidence necessary to live as independently as possible in a safe and suitable home.

• Services to sustain a tenancy, such as mediation with landlords, preparation for managing a tenancy, housing-related support provided via group work or individually, and small sums for innovation where they are used with the person to enhance their ability to live more independently.

• Services which seek to intervene early (prior to the statutory homelessness stage) to support households to sustain their tenancy or other right to occupy their home.

• Services that improve the sustainability of the housing of an individual by tackling their social isolation and helping them play a full part in their community.

• Initiatives which seek to ensure homelessness is brief and un-repeated, such as rapid re-housing and support approaches like Housing First.

• Services that have good links with, and refer or signpost people to, services which provide opportunities for education, training, volunteering, and employment.

• Action to enforce housing legislation, where the legislation supports access to safe and secure housing for people in need of support, including enforcement of RSW registration obligations on landlords. However, this should be limited to spend previously received under RSW grant funding. In addition, the HSG should not be used to fund the provision of enforcement activity or staff within enforcement teams – this should be funded from other sources

Housing support services must be enabling and develop a person’s independence i.e. ‘doing with’ as distinct from ‘doing for’.

The focus of the service should be to encourage and support the person to exercise personal choice and self-determination and accentuate their strengths, including preventing a person’s level of independence from reducing.

Support packages must be developed and agreed collaboratively with the person who is using housing support services and any risks considered. Support offered can include short-term and direct interventions to prevent homelessness. Whilst there may be circumstances where the need for housing related support is ongoing, consideration should be given to the length of time a service is available, and whether some long-term support is actually care or creates dependency rather than creates independence. There are circumstances where a gradual loss of capacity is inevitable, in this context housing support has the purpose of maintaining the individual’s ability to exercise independent control of their housing rights.

CPV classifications

  • 85300000 - Social work and related services
  • 70333000 - Housing services

Delivery regions

  • UK - United Kingdom

Lot value (estimated)

70000 GBP Excluding VAT

70000 GBP Including VAT

Sustainability

Small and medium-sized enterprises (SME)

Voluntary, community and social enterprises (VCSE)

Contract start date (estimated)

01 April 2026, 00:00AM

Contract end date (estimated)

30 March 2030, 23:59PM

Submission

Publication date of tender notice (estimated)

05 December 2025

Tender submission deadline

30 December 2025, 12:00PM

Date of award of contract

18 February 2026, 23:59PM

Submission address and any special instructions

Procurement documents will be made available on the Sell2Wales portal when the Tender Notice is published. Suppliers should register on Sell2Wales to receive alerts.

Languages that may be used for submission

  • English
  • Welsh

Coding

Commodity categories

ID Title Parent category
70333000 Housing services Property management services of real estate on a fee or contract basis
85300000 Social work and related services Health and social work services

Delivery locations

ID Description
1013 Conwy and Denbighshire

About the buyer

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Further information

Date Details

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