Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
Lancashire Combined Fire Authority
Lancashire Fire and Rescue Service Head Quarters
Preston
PR23LH
UK
Contact person: Janice Wrench
E-mail: corporateprocurement@lancsfirerescue.org.uk
NUTS: UKD45
Internet address(es)
Main address: https://www.lancsfirerescue.org.uk
I.4) Type of the contracting authority
Regional or local authority
I.5) Main activity
General public services
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Purchase of Service Desk Plus Software
Reference number: LFRS 231
II.1.2) Main CPV code
48000000
II.1.3) Type of contract
Supplies
II.1.4) Short description
G-Cloud 14 Call-Off Contract
This Call-Off Contract for the G-Cloud 14 Framework Agreement (RM1557.14) Lot 2 Cloud Software
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Value excluding VAT:
65 886.00
GBP
II.2) Description
II.2.2) Additional CPV code(s)
48400000
II.2.3) Place of performance
NUTS code:
UKC
UKD
UKE
UKF
UKG
UKH
UKI
UKJ
UKK
II.2.4) Description of the procurement
Replacement system for the ICT Service Desk, with Service Desk Plus, this is a service management solution that combines ITSM essentials, IT asset management (ITAM), and a CMDB with enterprise service management (ESM) capabilities.
II.2.5) Award criteria
Price
II.2.11) Information about options
Options:
Yes
Description of options:
Extension period 2 X 12 months
01/08/2028 - 31/07/2029
01/08/2029 - 31/07/2030
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Award of a contract without prior publication of a call for competition
Justification for selected award procedure:
The procurement falls outside the scope of application of the Directive
Explanation
G-Cloud 14 Call-Off Contract This Call-Off Contract for the G-Cloud 14 Framework Agreement (RM1557.14) Lot 2 Cloud Software
IV.1.3) Information about a framework agreement or a dynamic purchasing system
The procurement involves the establishment of a framework agreement
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
Section V: Award of contract
Lot No: 2
Contract No: LFRS 231
Title: Purchase of Service Desk Plus Software
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
08/07/2026
V.2.2) Information about tenders
Number of tenders received: 1
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
ZOHO
13424508
Suite B. 3rd Floor, Cbx li East, 414-432 Midsummer Boulevard
Milton Keynes
MK9 2EA
UK
NUTS: UK
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot:
Total value of the contract/lot:
: 65 886.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.4) Procedures for review
VI.4.1) Review body
Lancashire Fire and Rescue Service
Garstang Road, Fullwood.
Preston
PR2 3LH
UK
E-mail: corporateprocurement@lancsfirerescue.org.uk
Internet address(es)
URL: https://www.lancsfirerescue.org.uk
VI.5) Date of dispatch of this notice
30/09/2026