Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
Greater Manchester Combined Authority
56 Oxford Street
Manchester
M16EU
UK
Contact person: Alicia Slominska
E-mail: alicia.slominska@greatermanchester-ca.gov.uk
NUTS: UKD33
Internet address(es)
Main address: www.greatermanchester-ca.gov.uk
Address of the buyer profile: www.greatermanchester-ca.gov.uk
I.4) Type of the contracting authority
Regional or local authority
I.5) Main activity
General public services
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
GMCA 1793 iCasework
Reference number: GMCA 1793
II.1.2) Main CPV code
72000000
II.1.3) Type of contract
Services
II.1.4) Short description
iCasework system provided by Civica is a Customer Contact Solution. It allows teams to manage correspondence and may be utilized to support community initiatives, skills development activities, educational programs.
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Value excluding VAT:
417 163.00
GBP
II.2) Description
II.2.2) Additional CPV code(s)
48000000
II.2.3) Place of performance
NUTS code:
UKD3
Main site or place of performance:
Greater Manchester
II.2.4) Description of the procurement
Direct Award off G Cloud 14
II.2.5) Award criteria
Price
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Award of a contract without prior publication of a call for competition
Justification for selected award procedure:
The procurement falls outside the scope of application of the Directive
Explanation
Direct Award from a compliant framework
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
No
Section V: Award of contract
Contract No: GMCA 1793
Title: iCasework
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
14/08/2026
V.2.2) Information about tenders
Number of tenders received: 1
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Civica UK Limited
01628868
Southbank Central, 30 Stamford Street
London
SE1 9LQ
UK
NUTS: UK
Internet address(es)
URL: https://www.civica.com/en-gb/
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot:
Total value of the contract/lot:
: 417 163.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.4) Procedures for review
VI.4.1) Review body
Royal Courts of Justice
Strand
London
WC2A 2LL
UK
VI.5) Date of dispatch of this notice
01/10/2026