Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
Yorkshire Ambulance Service NHS Trust
Unit C1 Telford Way Wakefield 41 Industrial Estate
Wakefield
WF2 0XW
UK
Contact person: Lateef Owolabi
Telephone: +44 7484939407
E-mail: lateef.owolabi@nhs.net
NUTS: UKE45
Internet address(es)
Main address: https://www.yas.nhs.net
Address of the buyer profile: https://www.yas.nhs.net
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
Health
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Centricity Server, Autodialler, Pilot Licences, & ACCR Support
Reference number: YAS 87 2026_27
II.1.2) Main CPV code
72000000
II.1.3) Type of contract
Services
II.1.4) Short description
This procurement is required to renew the Trust's existing Centricity support contract for an initial period of 18 months, with costs billed annually in advance. The procurement covers 12 months in Year 1 and 6 months in Year 2. This procurement will be facilitated through Lot 5 of CCS RM6259 (Vertical Application Solutions) to ensure compliance and consistency with the current agreement.<br/><br/>The Centricity solution provides critical support for the Trust's 999/111 Centricity Pilot, AACR Real-Time Displays, and AutoDialler, forming an integral part of YAS's telephony architecture. The system delivers essential operational functionality, including immediate access to call recordings, real-time supervisory monitoring, and automated communication capabilities that support frontline service delivery.
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Value excluding VAT:
141 965.72
GBP
II.2) Description
II.2.2) Additional CPV code(s)
48000000
72261000
II.2.3) Place of performance
NUTS code:
UKE45
II.2.4) Description of the procurement
The Trust requires renewal of its existing Centricity support contract for an initial 18-month period from 1 October 2026 to 31 March 2028. The Centricity solution provides critical operational functionality for the Trust’s 999/111 Centricity Pilot, AACR Real-Time Displays and AutoDialler, forming an integral part of the Trust’s telephony architecture and supporting call recording access, real-time supervisory monitoring and automated communications. The renewal will be facilitated through Lot 5 of CCS RM6259 (Vertical Application Solutions), providing a compliant route consistent with the existing agreement. The incumbent supplier is the only provider able to support the bespoke Centricity solution and its integration with the Trust’s existing telephony and call recording infrastructure; replacement at this stage would introduce significant operational risk and disruption. The 18-month renewal provides continuity while the Trust progresses implementation of the Mass Communication Tool (MCT), with discussions ongoing regarding a break clause for the AutoDialler element should this functionality become redundant following MCT implementation. The contract will be billed annually in advance, covering 12 months in Year 1 and 6 months in Year 2.
II.2.5) Award criteria
Price
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Award of a contract without prior publication of a call for competition
Justification for selected award procedure:
The procurement falls outside the scope of application of the Directive
Explanation
The contract is being awarded directly to the incumbent supplier under Lot 5 of the GCA RM6259 - Vertical Application Solutions Framework Agreement, in accordance with the framework’s permitted direct award mechanism.<br/><br/>The existing solution is fully embedded within the Trust’s critical telephony infrastructure and is technically integrated with the Trust’s established telephony, call management and associated systems. The incumbent supplier is the maintainer and has the necessary technical expertise, system access and configuration knowledge to support the solution.<br/><br/>A change of supplier would require significant reconfiguration and potentially modification or replacement of existing infrastructure to achieve equivalent functionality and interoperability. No reasonable alternative has been identified that can be implemented without significant technical complexity, operational disruption, compatibility risks and additional cost.<br/><br/>The direct award therefore provides continuity of this critical service and avoids disproportionate technical difficulties and duplication of costs associated with changing supplier, while remaining within the permitted award mechanism of the GCA RM6259 - Vertical Application Solutions framework.
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
No
Section V: Award of contract
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
22/09/2026
V.2.2) Information about tenders
Number of tenders received: 1
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
SSS PUBLIC SAFETY LIMITED
13052116
C/O Nec Software Solutions, Suite 101 1st Floor Imex Centre, 575-599 Maxted Road
Chippenham
HP2 7DX
UK
NUTS: UKK15
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot:
Total value of the contract/lot:
Lowest offer:
141 965.72
GBP
/ Highest offer:
141 965.72
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.4) Procedures for review
VI.4.1) Review body
Royal Courts of Justice
Strand
London
WC2A 2L
UK
VI.5) Date of dispatch of this notice
02/10/2026