Contract notice
Section I: Contracting
authority
I.1) Name and addresses
NHS Coventry and Warwickshire Integrated Care Board
Westgate House Market Street
Warwick
CV34 4DE
UK
Contact person: Michael Barlow
E-mail: michael.barlow1@nhs.net
NUTS: UKG33
Internet address(es)
Main address: https://www.happyhealthylives.uk/
Address of the buyer profile: https://www.happyhealthylives.uk/
I.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge at:
https://atamis-1928.my.site.com/s/Welcome
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be sent electronically to:
https://atamis-1928.my.site.com/s/Welcome
Tenders or requests to participate must be sent to the abovementioned address
Electronic communication requires the use of tools and devices that are not generally available. Unrestricted and full direct access to these tools and devices is possible, free of charge, at:
https://atamis-1928.my.site.com/s/Welcome
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
Health
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Pre Front Door Integrated Urgent Care Services
Reference number: C477447
II.1.2) Main CPV code
85100000
II.1.3) Type of contract
Services
II.1.4) Short description
NHS Coventry and Warwickshire Integrated Care Board (CW ICB) are seeking expressions of interest from suitably qualified and experienced providers for the provision of a comprehensive Pre-Front Door Integrated Urgent Care (IUC) model across Coventry and Warwickshire.<br/><br/>This model requires a single, accountable Lead Provider in each of the two geographical areas: <br/>Coventry (Lot 1) and <br/>Warwickshire (Lot 2)<br/><br/>The appointed Lead Providers will be responsible for the end-to-end design, mobilisation, delivery, clinical governance and continuous improvement of a whole-system urgent care pathway spanning NHS 111 interfaces, GP out of hours, UTC/MIU, ambulance conveyance alternatives, Emergency Department front-door streaming, same-day emergency care, diagnostics, community response and neighbourhood urgent care pathways.<br/><br/>The ICB is not seeking a provider of isolated urgent care components. It is seeking an organisation with the scale, capability, and system leadership to deliver an integrated Lead Provider model. Providers must therefore bring together all interdependent services, healthcare professionals and current Providers, including urgent primary care, community response, and mental health crisis interfaces, into a coherent, accountable and high-performing model.<br/><br/>Contract Length is expected to be 5 years, commencing 1st September 2027 with the Commissioner having the option to extend the Contract for up to a further 5 years.<br/><br/>Further details are provided in VI.3
II.1.5) Estimated total value
Value excluding VAT:
203 957 880.00
GBP
II.1.6) Information about lots
This contract is divided into lots:
Yes
Tenders may be submitted for all lots
II.2) Description
Lot No: 1.1
II.2.1) Title
Lot 1 - Integrated Urgent Care: Coventry
II.2.2) Additional CPV code(s)
85100000
II.2.3) Place of performance
NUTS code:
UKG33
II.2.4) Description of the procurement
Award criteria for Lot 1 - Coventry (Scored):<br/>Quality and Innovation – 20%<br/>Value – 10%<br/>Integration, Collaboration and Service Sustainability – 40%<br/>Improving Access, Reducing Health Inequalities and Facilitating Choice – 10%<br/>Presentations – 10%<br/>Social Value – 10%<br/><br/>Further details are provided in VI.3
II.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6) Estimated value
Value excluding VAT:
87 620 700.00
GBP
II.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Start:
01/09/2027
End:
31/08/2032
This contract is subject to renewal: Yes
Description of renewals:
option to extend the Contract for up to a further 5 years
II.2.9) Information about the limits on the number of candidates to be invited
II.2.10) Information about variants
Variants will be accepted:
No
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
II.2.14) Additional information
Further details are provided in VI.3
Lot No: 2.1
II.2.1) Title
Lot 2 - Integrated Urgent Care: Warwickshire
II.2.2) Additional CPV code(s)
85100000
II.2.3) Place of performance
NUTS code:
UKG13
II.2.4) Description of the procurement
Award criteria for Lot 2 - Warwickshire (Scored):<br/>Quality and Innovation – 20%<br/>Value – 10%<br/>Integration, Collaboration and Service Sustainability – 40%<br/>Improving Access, Reducing Health Inequalities and Facilitating Choice – 10%<br/>Presentations – 10%<br/>Social Value – 10%<br/><br/>Further details are provided in VI.3
II.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6) Estimated value
Value excluding VAT:
116 337 180.00
GBP
II.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Start:
01/09/2027
End:
31/08/2032
This contract is subject to renewal: Yes
Description of renewals:
option to extend the Contract for up to a further 5 years
II.2.9) Information about the limits on the number of candidates to be invited
II.2.10) Information about variants
Variants will be accepted:
No
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section III: Legal, economic, financial and technical information
III.1) Conditions for participation
III.1.1) Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
List and brief description of conditions:
Please refer to the procurement documentation
III.1.2) Economic and financial standing
List and brief description of selection criteria:
Please refer to the procurement documentation
III.1.3) Technical and professional ability
List and brief description of selection criteria:
Please refer to the procurement documentation
III.2) Conditions related to the contract
III.2.2) Contract performance conditions
Please refer to the procurement documentation
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
No
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2026/S 000-054932
IV.2.2) Time limit for receipt of tenders or requests to participate
Date:
14/12/2026
Local time: 17:00
IV.2.4) Languages in which tenders or requests to participate may be submitted
EN
IV.2.6) Minimum time frame during which the tenderer must maintain the tender
Duration in months: 6 (from the date stated for receipt of tender)
IV.2.7) Conditions for opening of tenders
Date:
15/12/2026
Local time: 09:00
Section VI: Complementary information
VI.1) Information about recurrence
This is a recurrent procurement:
Yes
Estimated timing for further notices to be published:
Up to 12 months prior to contract expiry
VI.2) Information about electronic workflows
Electronic ordering will be used
Electronic invoicing will be accepted
Electronic payment will be used
VI.3) Additional information
The vision of the service is to deliver a fully integrated, neighbourhood-based urgent care model that enables our population to access urgent clinical support 24 hours a day through a coordinated and digitally enabled system, that prioritises community-based care over hospital attendance wherever clinically appropriate.<br/><br/>The service will:<br/>➢ Shift appropriate urgent care demand away from hospital front doors into neighbourhood and community settings.<br/>➢ Provide a simple and consistent route into urgent care services.<br/>➢ Improve timely access to urgent assessment, advice and treatment.<br/>➢ Reduce avoidable Emergency Department attendances and non-elective admissions.<br/>➢ Improve integration across primary, community, mental health, social care and acute services.<br/>➢ Support same-day access and rapid clinical decision making.<br/>➢ Enable proactive management of frailty, long-term conditions and complex patients.<br/>➢ Reduce the amount of touch points in a patient’s journey, ensuring they are directed to their appropriate treatment option as early as possible<br/>➢ Reduce unnecessary duplication in the patient journey, ensuring patients do not need to repeat their story multiple times.<br/>➢ Improve patient outcomes, experience and continuity of care.<br/>➢ Reduce unwarranted variation in access and service delivery.<br/>➢ Support health inequalities reduction through localised and accessible care <br/><br/>The award criteria is as follows:<br/>Basic Selection Criteria – Pass/Fail or For Information only<br/>Key Criteria, for each Lot - Scored<br/>Key Criteria: Value (FMT), for each Lot – Pass/Fail<br/>Please refer to II.2.4 for specific Lot award details<br/><br/>The evaluation process covers a number of discrete stages which are outlined in Document 1. Evaluators will score answers for each Scored question using a scale of 0-5 (where 0 is unacceptable and 5 is excellent). Evaluations will be carried out by a panel made up of representatives (“evaluators”) from Commissioners and their advisors. <br/><br/>This is a Provider Selection Regime (PSR) Contract Notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Procurement Act 2023 do not apply to this award. In addition, neither the placement of this notice nor any subsequent notice shall bind the Commissioner to the award of any contract.<br/><br/>Providers wishing to bid for this opportunity should access the e-tendering portal, as detailed below, where they can find submission requirements and relevant information of the services. Providers should read the instructions carefully before compiling their submission. Providers must submit their bid via the e-tendering portal only.<br/><br/>To access the relevant documentation relating to this opportunity, please follow the instructions below on how to access the eTendering portal:<br/>1) Go to https://health-family.force.com/s/Welcome and click the link to register (if your organisation has not registered previously)<br/>2) Once registered, login to the system and look for Quote/tender "C477447 - Pre Front Door Integrated Urgent Care Services - Coventry and Warwickshire"
VI.4) Procedures for review
VI.4.1) Review body
The High Court
The Strand
London
WC2A 2LL
UK
VI.5) Date of dispatch of this notice
14/10/2026