Contract notice
Section I: Contracting
authority
I.1) Name and addresses
NHS NORFOLK AND SUFFOLK INTEGRATED CARE BOARD
T6Y0W
County Hall, Martineau Lane
Norwich
NR12DH
UK
Contact person: Jane Garnett
E-mail: nsicb.procurement@nhs.net
NUTS: UKH15
Internet address(es)
Main address: https://www.norfolkandsuffolk.icb.nhs.uk/
Address of the buyer profile: https://atamis-1928.my.site.com/
I.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge at:
https://atamis-1928.my.site.com/
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be sent electronically to:
https://atamis-1928.my.site.com/
Tenders or requests to participate must be sent to the abovementioned address
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
Health
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Neighbourhood Mental Health Services (Crisis Alternatives)
Reference number: C476044
II.1.2) Main CPV code
85100000
II.1.3) Type of contract
Services
II.1.4) Short description
The Norfolk and Suffolk Integrated Care Board is looking to commission the Neighbourhood Mental Health Services (Crisis Alternatives). This procurement is formed of two lots:
Neighbourhood Mental Health partnership service - will provide the people of Norfolk and Suffolk with a network of physical locations for the purpose of accessing support for their psycho-social well-being. This will include the provision of peer support, one-to-one support, group sessions, outreach opportunities and digital options such as telephone support or online platforms where proposed.
Neighbourhood Mental Health Outreach service - will identify admission prevention and discharge support opportunities at the earliest stage and work with the individual's mental healthcare provider to provide home and/or community-based support to prevent admission and support discharge.
II.1.5) Estimated total value
Value excluding VAT:
21 500 000.00
GBP
II.1.6) Information about lots
This contract is divided into lots:
Yes
Tenders may be submitted for all lots
Maximum number of lots that may be awarded to one tenderer: 2
II.2) Description
Lot No: 1
II.2.1) Title
Neighbourhood Mental Health partnership service
II.2.2) Additional CPV code(s)
85100000
II.2.3) Place of performance
NUTS code:
UKH14
UKH15
UKH16
UKH17
Main site or place of performance:
This service will cover Norfolk and Suffolk.
II.2.4) Description of the procurement
This notice is to inform providers of the release of documentation to initiate a competitive process to secure a Provider to deliver Lot 1 - Neighbourhood Mental Health partnership Service.
The contract will commence on 1st July 2027 and and will continue for three (3) years with an option to extend for up to two (2) years.
Further details of the services required are outlined within the procurement documentation.
To express interest and participate in the Competitive Process, please register and apply via Atamis e-sourcing portal https://health-family.force.com/s/Welcome
It is free to register on the Atamis portal and it can be accessed at any time of day providing you have a working internet connection. Should providers have any queries, or are having problems registering on the portal; they should contact the Atamis helpdesk via: Support-health@Atamis.co.uk or phone number 0800 9956035. The helpdesk is open Monday - Friday between 08:00 - 18:00
The deadline for submissions is 12:00 (noon) 27th November 2026.
If you have any questions, please send them through the message centre on the Atamis e-procurement portal.
This is a Provider Selection Regime (PSR) Contract Notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Procurement Act 2023 do not apply to this award. Responses must be submitted through the Atamis e-Procurement Portal on the link provided in this notice prior to the stated deadline.
II.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6) Estimated value
Value excluding VAT:
13 500 000.00
GBP
II.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 60
This contract is subject to renewal: No
II.2.9) Information about the limits on the number of candidates to be invited
II.2.10) Information about variants
Variants will be accepted:
No
II.2.11) Information about options
Options:
Yes
Description of options:
The contract will commence on 1st July 2027 and and will continue for three (3) years with an option to extend for up to two (2) years.
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
II.2.14) Additional information
The Authority may wish to introduce additional services during the lifetime of the contract ("Contract modifications"). Such contract modifications will be contemplated where additional requirements are similar and or complementary to the services already included in the contract, at any given time. Such expansion would be by the addition of services commissioned by the Authority as named in the Contract Notice. To this end, the Bidder should be aware that after the award of contract, there is a possibility that the successful Bidder may be offered a variation to the contract in accordance with the Health Care Services (Provider Selection Regime) Regulations 2023.
Lot No: 2
II.2.1) Title
Outreach at Home and Community Outreach Service
II.2.2) Additional CPV code(s)
85100000
II.2.3) Place of performance
NUTS code:
UKH14
UKH15
UKH16
UKH17
Main site or place of performance:
This service will cover Norfolk and Suffolk.
II.2.4) Description of the procurement
This notice is to inform providers of the release of documentation to initiate a competitive process to secure a Provider to deliver Lot 2 - Outreach at Home and Community Outreach Service.
The contract will commence on 1st July 2027 and and will continue for three (3) years with an option to extend for up to two (2) years.
Further details of the services required are outlined within the procurement documentation.
To express interest and participate in the Competitive Process, please register and apply via Atamis e-sourcing portal https://health-family.force.com/s/Welcome
It is free to register on the Atamis portal and it can be accessed at any time of day providing you have a working internet connection. Should providers have any queries, or are having problems registering on the portal; they should contact the Atamis helpdesk via: Support-health@Atamis.co.uk or phone number 0800 9956035. The helpdesk is open Monday - Friday between 08:00 - 18:00
The deadline for submissions is 12:00 (noon) 27th November 2026.
If you have any questions, please send them through the message centre on the Atamis e-procurement portal.
This is a Provider Selection Regime (PSR) Contract Notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Procurement Act 2023 do not apply to this award. Responses must be submitted through the Atamis e-Procurement Portal on the link provided in this notice prior to the stated deadline.
II.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6) Estimated value
Value excluding VAT:
8 000 000.00
GBP
II.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 60
This contract is subject to renewal: No
II.2.9) Information about the limits on the number of candidates to be invited
II.2.10) Information about variants
Variants will be accepted:
No
II.2.11) Information about options
Options:
Yes
Description of options:
The contract will commence on 1st July 2027 and and will continue for three (3) years with an option to extend for up to two (2) years.
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
II.2.14) Additional information
The Authority may wish to introduce additional services during the lifetime of the contract ("Contract modifications"). Such contract modifications will be contemplated where additional requirements are similar and or complementary to the services already included in the contract, at any given time. Such expansion would be by the addition of services commissioned by the Authority as named in the Contract Notice. To this end, the Bidder should be aware that after the award of contract, there is a possibility that the successful Bidder may be offered a variation to the contract in accordance with the Health Care Services (Provider Selection Regime) Regulations 2023.
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
No
IV.2) Administrative information
IV.2.2) Time limit for receipt of tenders or requests to participate
Date:
27/11/2026
Local time: 12:00
IV.2.4) Languages in which tenders or requests to participate may be submitted
EN
IV.2.7) Conditions for opening of tenders
Date:
27/11/2026
Local time: 13:00
Section VI: Complementary information
VI.1) Information about recurrence
This is a recurrent procurement:
No
VI.4) Procedures for review
VI.4.1) Review body
NHS Norfolk and Suffolk Integrated Care Board
Norwich
NR12DH
UK
VI.5) Date of dispatch of this notice
14/10/2026