Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
The Insolvency Service
1 Westfield Avenue
Stratford
E201HZ
UK
E-mail: commercial@insolvency.gov.uk
NUTS: UKI41
Internet address(es)
Main address: https://www.gov.uk/government/organisations/insolvency-service
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
Economic and financial affairs
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Service Mapping (Adjudicator Bankruptcy)
Reference number: TIS0911
II.1.2) Main CPV code
79400000
II.1.3) Type of contract
Services
II.1.4) Short description
The procurement exercise was for the provision of an organisation that will provide the Agency with a specialist service design consultancy to undertake a pilot review of the Insolvency Service's Adjudicator Bankruptcy process.
The objective is to analyse the end-to-end customer journey, identify opportunities for operational efficiencies, service improvement and value for money, and develop recommendations for a future-state service model.
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Lowest offer:
145 000.00
GBP/ Highest offer:
645 000.00
GBP
II.2) Description
II.2.3) Place of performance
NUTS code:
UKI
II.2.4) Description of the procurement
The sourcing exercise was for the provision of an organisation that will provide the Agency with a specialist service design consultancy to undertake a pilot review of the Insolvency Service's Adjudicator Bankruptcy process.
The objective is to analyse the end-to-end customer journey, identify opportunities for operational efficiencies, service improvement and value for money, and develop recommendations for a future-state service model.
II.2.5) Award criteria
Price
II.2.11) Information about options
Options:
Yes
Description of options:
The procurement exercise was a Further Competition exercise under the Government Commercial Agency, Management Consultancy 4 Framework Agreement.
The initial phase is a 16 Week Pilot Phase at £145k.
There is a 12 month extension option, subject to governance, affordability and procurement obligations, estimated between £100k - £500k (as explicitly stated within the ITT Docs).
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Award of a contract without prior publication of a call for competition
Justification for selected award procedure:
The procurement falls outside the scope of application of the Directive
Explanation
The procurement exercise undertaken was a Further Competition under the Government Commercial Agency, Management
Consultancy 4 Framework Agreement (Lot 2 - Strategy and Policy).
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
Section V: Award of contract
Contract No: TIS0911
Title: Service Mapping (Adjudicator Bankruptcy)
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
15/10/2026
V.2.2) Information about tenders
Number of tenders received: 2
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Ernst & Young
OC300001
1 More London Place
London
SE1 2AF
UK
NUTS: UKI
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
Lowest offer:
145 000.00
GBP
/ Highest offer:
645 000.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.4) Procedures for review
VI.4.1) Review body
The High Court of England and Wales
High Court of England and Wales, Royal Courts of Justice
London
WC2A 2LL
UK
VI.5) Date of dispatch of this notice
21/10/2026