Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
ORBIT GROUP LIMITED
IP28503R
Garden Court, Harry Weston Road, Binley Business Park, Binley
Coventry
CV32SU
UK
E-mail: group.tenders@orbit.org.uk
NUTS: UK
Internet address(es)
Main address: https://www.orbit.org.uk/
I.4) Type of the contracting authority
Regional or local authority
I.5) Main activity
Housing and community amenities
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Workforce Management Software
Reference number: BTH0045
II.1.2) Main CPV code
48000000
II.1.3) Type of contract
Supplies
II.1.4) Short description
WFM gives Orbit's Customer Care Team a proven workforce management platform for forecasting, scheduling, adherence management, reporting and employee self-service. Renewing the platform will maintain service continuity, preserve access to enhancements and support.
We've identified that the Framework Network Services 3 RM6116 Lot 4c: Contact Centre Solutions as the best value for money to direct award for the solution.
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Value excluding VAT:
111 038.04
GBP
II.2) Description
II.2.3) Place of performance
NUTS code:
UK
II.2.4) Description of the procurement
Workforce Management licence is a single licence that provides access to all WFM functionality:
Cloud Hosting
Native AI Tools
Forecasting & Meetings
Payroll Export
Intraday & Adherence Management
Budgets etc.
II.2.5) Award criteria
Price
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
II.2.14) Additional information
The right to additional purchases while the contract is valid.
This Contract may be amended or varied at any time by mutual agreement in writing.
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Award of a contract without prior publication of a call for competition
Justification for selected award procedure:
The procurement falls outside the scope of application of the Directive
Explanation
WFM gives Orbit's Customer Care Team a proven workforce management platform for forecasting, scheduling, adherence management, reporting and employee self-service. Renewing the platform will maintain service continuity, preserve access to enhancements and support
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
No
Section V: Award of contract
Lot No: 4c - Contact Centre Solutions
Contract No: C002662
Title: Workforce Management Software
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
23/09/2026
V.2.2) Information about tenders
Number of tenders received: 1
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
BUSINESS SYSTEMS (U.K.) LIMITED
02199582
Techspace, 140 Goswell Road
London
EC1V 7DY
UK
E-mail: tender.alerts@bslgroup.com
NUTS: UK
Internet address(es)
URL: https://bslgroup.com/
The contractor is an SME:
Yes
V.2.4) Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot:
Total value of the contract/lot:
: 111 038.04
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.3) Additional information
This service was procured via Framework Network Services 3 RM6116 Lot 4c: Contact Centre Solutions.
VI.4) Procedures for review
VI.4.1) Review body
Royal institution of chartered surveyors
London
UK
VI.5) Date of dispatch of this notice
21/10/2026