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Summary

OCID:: ocds-h6vhtk-06e696
Published by:: Dover Harbour Board
Authority ID:: AA20783
Publication date:: 23 October 2026
Deadline date:: -
Notice type:: UK6
Has documents:: No
Has SPD:: No
Has Carbon Reduction Plan:: N/A

Abstract

The Port wishes to procure Customer Experience Consultancy Framework to support the IGNITE programme.

Full notice text

Scope

Procurement reference

DHB/IGNITE/002

Procurement description

The Port wishes to procure Customer Experience Consultancy Framework to support the IGNITE programme.

Is a framework being established?

Yes

Contracting authority

Dover Harbour Board

Identification register:

GB-PPON

Address 1: Harbour House, Marine Parade

Town/City: Dover

Postcode: CT17 9BU

Country: United Kingdom

Website: https://in-tendhost.co.uk/portofdover/aspx/Home

Public Procurement Organisation Number: PBWQ-3165-XGNL

NUTS code: UKJ44

Email: podtender@portofdover.com

Organisation type: Private utility

Supplier

Foursails Partnership Ltd

Identification register:

GB-COH

Address 1: 103 Cavendish Meads

Town/City: Ascot

Postcode: SL5 9TG

Country: United Kingdom

Companies House: 12651848

NUTS code: UKJ11

Email: commercial@foursailspartnership.com

Type:

Large

Procedure

Procedure type

Open procedure

Is this procurement under a special regime?

Utilities

Contract

Customer Experience Consultant Framework

ID: 1

Status: Pending

Related lots

Date the contract will be signed (estimated)

04 November 2026, 23:59PM

Value

1200000 GBP Including VAT

Main category

Services

CPV classifications

73200000 - Research and development consultancy services
79342300 - Customer services
79342310 - Customer survey services
79342311 - Customer satisfaction survey
79342320 - Customer-care services
79400000 - Business and management consultancy and related services

Is the total value above threshold?

Above threshold

Contract dates (estimated)

05 November 2026, 00:00AM to 05 November 2028, 23:59PM

Suppliers

GB-COH-12651848

Coding

Commodity categories

ID	Title	Parent category
79400000	Business and management consultancy and related services	Business services: law, marketing, consulting, recruitment, printing and security
79342311	Customer satisfaction survey	Marketing services
79342300	Customer services	Marketing services
79342310	Customer survey services	Marketing services
79342320	Customer-care services	Marketing services
73200000	Research and development consultancy services	Research and development services and related consultancy services

Delivery locations

ID	Description
100	UK - All

Alert region restrictions

The buyer has restricted the alert for this notice to suppliers based in the following regions.

ID	Description
There are no alert restrictions for this notice.

About the buyer

Main contact:: N/a
Admin contact:: N/a
Technical contact:: N/a
Other contact:: N/a

Further information

Date	Details
No further information has been uploaded.

Port of Dover - Customer Experience Consultant Framework

Contents