Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
Berkshire Healthcare NHS Foundation Trust
London House, London Road
Bracknell
RG12 2UT
UK
Contact person: Mike Pollard
E-mail: mike.pollard@berkshire.nhs.uk
NUTS: UKJ11
Internet address(es)
Main address: https://www.berkshirehealthcare.nhs.uk/
Address of the buyer profile: https://www.berkshirehealthcare.nhs.uk/
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
Health
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Digital Musculoskeletal Triage and Management Service
Reference number: PR BHFT 0824
II.1.2) Main CPV code
85142100
II.1.3) Type of contract
Services
II.1.4) Short description
A fully managed, digitally enabled MSK service that:<br/>• Provides a complete alternative to traditional community physiotherapy pathways.<br/>• Offers 24/7 digital triage and remote treatment.<br/>• Combines AI-enabled assessment with HCPC-registered physiotherapist oversight.<br/>• Delivers personalised, preventative and multidisciplinary care.<br/>• Maintains robust safety, safeguarding and governance arrangements.<br/>• Integrates with existing NHS systems while minimising demands on the Head Provider.<br/>• Assumes full responsibility for clinical outcomes, patient management, incident reporting and service governance.
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Value excluding VAT:
400 000.00
GBP
II.2) Description
II.2.3) Place of performance
NUTS code:
UKJ11
II.2.4) Description of the procurement
The provision of MSK Physiotherapy recovery outsourcing. The trust intend to award the contract to an existing provider under the competitive process of the Provider Selection Regime. The approximate life time value of the contract is £400,000.00 ex VAT. This is a new service. This is a new provider. The service will be provided 09/11/2026 - 08/11/2028 (including option).
II.2.5) Award criteria
Quality criterion: Data & System Security
/ Weighting: 15
Quality criterion: Technical Compliance/Technical Capability/Quality Assurance
/ Weighting: 50
Quality criterion: Social Value Creation
/ Weighting: 10
Price
/ Weighting:
25
II.2.11) Information about options
Options:
Yes
Description of options:
+ 1 x 12 months optional extension
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
No
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2026/S 000-073367
Section V: Award of contract
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
22/10/2026
V.2.2) Information about tenders
Number of tenders received: 1
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Flok Health Ltd
13873781
Lime Tree Barn, Foxes Bridge Farm, Royston Lane, Comberton
Cambridge
CB23 7EE
UK
NUTS: UKH1
The contractor is an SME:
Yes
V.2.4) Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot:
Total value of the contract/lot:
: 395 770.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.3) Additional information
This is a Provider Selection Regime (PSR intention to award notice). The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provision of the Public Contracts Regulations 2015 and the Procurement Act 2023 do not apply to this award. The publication of this notice marks the start of the standstill period. Representations by providers must be made to decision makers by midnight on Wednesday 4th November 2026 (standstill end). This contract has not yet formally been awarded; this notice serves as an attention to award a contract following a competitive process under the PSR. Any representations should be emailed to mike.pollard@berkshire.nhs.uk<br/>The award decision was made by the Chief Financial Officer. No conflicts of interests were identified. An assessment of the supplier was made looking at quality and innovation; value; integration; collaboration and service sustainability; improving access; reducing health inequalities; facilitating choice; social value and basic selection criteria.
VI.4) Procedures for review
VI.4.1) Review body
Berkshire Healthcare NHS Foundation Trust
London House, London Road
Bracknell
RG12 2UT
UK
Internet address(es)
URL: https://www.berkshirehealthcare.nhs.uk/
VI.5) Date of dispatch of this notice
23/10/2026