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Cymraeg

UK6

DHSC: CNO: National Breast Feeding Helpline 2026-2031

  • First published: 29 October 2026
  • Last modified: 29 October 2026
  • Version: N/A

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The buyer is not using this website to administer the notice.

To record your interest or obtain additional information or documents please find instructions within the Full Notice Text. (NOTE: Contract Award Notices and Prior Information Notices do not normally require a response)

Contents

Summary

OCID:
ocds-h6vhtk-052446
Published by:
Department of Health & Social Care
Authority ID:
AA86574
Publication date:
29 October 2026
Deadline date:
-
Notice type:
UK6
Has documents:
No
Has SPD:
No
Has Carbon Reduction Plan:
N/A

Abstract

Delivery of the National Breastfeeding Helpline, which provides breastfeeding information, guidance and applicable support via a 24-hour helpline for families across the UK.

Full notice text

Changes to notice

Description

DHSC has taken the decision to withdraw this contract award notice (as originally published on 2nd July 2026) in accordance with its rights provided for within the Invitation to Tender for this procurement, and rewind to the evaluation stage. All assessed tenderer’s responses will be re-evaluated, with a view of awarding a contract to the highest ranked bidder. Following re-evaluation, should DHSC proceed with an award of contract in connection with the Procurement, a substitute contract award notice will be published in accordance with the Act. For the avoidance of doubt, this notice and the information contained within pertaining to the awarded contract is no longer valid.

Scope

Procurement reference

C358258

Procurement description

Delivery of the National Breastfeeding Helpline, which provides breastfeeding information, guidance and applicable support via a 24-hour helpline for families across the UK.

Contracting authority

Department of Health & Social Care

Identification register:

  • GB-PPON

Address 1: 39 Victoria Street

Town/City: London

Postcode: SW1H 0EU

Country: United Kingdom

Website: https://www.gov.uk/government/organisations/department-of-health-and-social-care

Public Procurement Organisation Number: PMQG-9965-CHZR

NUTS code: UKI32

Contact name: Matthew Land

Email: ccsinbox@dhsc.gov.uk

Organisation type: Public authority - central government

Supplier

The Breastfeeding Network

Identification register:

  • GB-PPON

Address 1: 49 Unit 49, Sir James Clark Building

Town/City: Paisley

Postcode: PA1 1TJ

Country: United Kingdom

Public Procurement Organisation Number: PMQH-9437-NXRD

NUTS code: UKM83

Email: projects@breastfeedingnetwork.org.uk

Type:

  • Large
  • Voluntary, community and social enterprises (VCSE)

Procedure

Procedure type

Open procedure

Is this procurement under a special regime?

Light touch

Contract

DHSC: OHID: National Breast Feeding Helpline 2026

ID: 1

Status: Pending

Related lots

1

Date the contract will be signed (estimated)

14 July 2026, 23:59PM

Can this contract be extended?: Yes

Value

4978957.00 GBP Excluding VAT

5974748.40 GBP Including VAT

Main category

Services

CPV classifications

  • 85312310 - Guidance services
  • 79512000 - Call centre

Delivery regions

  • UKC - North East (England)
  • UKD - North West (England)
  • UKF - East Midlands (England)
  • UKG - West Midlands (England)
  • UKH - East of England
  • UKJ - South East (England)
  • UKK - South West (England)

Is the total value above threshold?

Above threshold

Contract dates (estimated)

14 July 2026, 00:00AM to 13 April 2029, 23:59PM

Extension end date (if all the extensions are used): 13 April 2031

Suppliers

  • GB-PPON-PMQH-9437-NXRD

Coding

Commodity categories

ID Title Parent category
79512000 Call centre Telephone-answering services
85312310 Guidance services Social work services without accommodation

Delivery locations

ID Description
There are no delivery locations for this notice.

Alert region restrictions

The buyer has restricted the alert for this notice to suppliers based in the following regions.

ID Description
There are no alert restrictions for this notice.

About the buyer

Main contact:
N/a
Admin contact:
N/a
Technical contact:
N/a
Other contact:
N/a

Further information

Date Details
No further information has been uploaded.
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