Procurement description
Overview
Southwark Council and NHS South East London ICB are seeking a lead provider to deliver the Southwark Wellbeing Hub, a borough-wide mental health and wellbeing support service.
The Southwark Wellbeing Hub is a key part of Southwark's integrated care system, offering accessible, culturally competent, and community-led support to adult residents experiencing low to moderate mental health needs.
The recommissioned service will operate across a physical hub in the Southwark Resource Centre, multiple satellite 'spoke sites', and outreach settings. The service will deliver six core work packages:
1. Information, Advice and Guidance (IAG)
2. Group Work
3. Peer Support
4. One-to-One Support (including specialist roles)
5. Front Door to Adult Social Care
6. Bespoke Counselling Intervention for Global Majority
Communities
Key features:
• Hub-and-spoke model based at Southwark Resource Centre with satellite delivery across five neighbourhoods.
• Multidisciplinary workforce including specialist keyworkers and counsellors.
• Subcontracting encouraged to grassroots and community organisations.
• Ringfenced funding of £100,000-£120,000 per annum for culturally competent counselling for global majority communities.
• Integration with borough transformation programmes, including Integrated Neighbourhood Teams (INTs), SLAM's Community Care Development, and Adult Social Care.
• Robust CRM and outcome monitoring aligned with KPIs.
Providers must demonstrate:
• Experience in delivering mental health and wellbeing services
• Commitment to equity, inclusion, and anti-racist practice
• Capacity to manage subcontracting and multi-site delivery
• Strong governance, safeguarding, and data systems
Contract Value
Annual contract Value - £751,146
Contract Value over three years - £2,253,437
Contract Value over five years - £3,755,728
Please note that the financial envelope is inclusive of all costs (contract is exempt from VAT).
Procurement process
The procurement will follow a competitive process under the Procurement Act 2023, using a lead provider model. The Invitation to Tender questions assessed service model, mobilisation, workforce, community partnerships, outcome monitoring, and social value.
The Procurement was managed by the NHS London Commercial Hub (NHS LCH) hosted by NEL ICB, on behalf of the Authority, in connection with a competitive tendering procedure via an "open procedure" under the Procurement Act 2023 ("the Regulation").