CONTRACT AWARD NOTICE – OFFICIAL JOURNAL

Section I: Contracting Authority

I.1)

Name, Address and Contact Point(s)

I.2)

Type of contracting Authority and Main Activity or Activities

Ministry or any other national or federal authority, including their regional or local sub-divisions National or federal agency/Office Regional or local Authority Regional or local Agency/Office Body governed by public law European Institution/Agency or International Organisation

General public services Defence Public order and safety Environment Economic and financial affairs Health Housing and community amenities Social protection Recreation, culture and religion Education

Section II: Object of the Contract

II.1)

Description

II.1.1)

Title attributed to the contract by the contracting authority

Call Centre Services

II.1.2(a))

Type of works contract

II.1.2(b))

Type of supplies contract

II.1.2(c))

Type of service contract

II.1.2)

Main site or location of works, place of delivery or performance

Cardiff

II.1.3)

This notice involves a framework agreement

II.1.4)

Short description of the contract or purchase(s)

Companies House is an Executive Agency within the Department of Business, Innovation and Skills(BIS). We hold the public records of over 2 million companies registered in Great Britain.

Our main functions are:-

To incorporate and dissolve companies;

To examine and hold statutory documents received under the provisions of the Companies Act and related legislation;

To make this information available to the public.

The main office is based at Crown Way, Cardiff and further information can be obtained from our website at www.companieshouse.gov.uk

Companies House invites interested tenderers to put forward proposals to provide the services of the current call centre activities, with improved levels of service and to embrace emerging technologies in continuing the provision of the service during the lifetime of the Contract. Companies House requires a fully integrated Contact Centre facility, including all necessary infrastructure, hardware and software, staff and other resources to support the full functionality of the service.

The successful tenderer shall be required to operate against pre-defined service delivery and service level targets and will also be required to supply management information as specified by Companies House.

The Contact Centre carries out a key customer facing role. It receives and responds to customer telephone calls, emails, faxes and correspondance. It also deals with enquiries and orders for company information. The contact centre handles approximately 80% of all calls coming into Companies House (an average over the last 6 months of around 133,000 calls per month).

Throughout the period of the contract Companies House will be looking to the successful tenderer to adopt new systems and procedures which, in turn, support our overall business aims and objectives at a time when customer demands and expectations are changing rapidly - as is the technological environment in which we operate.

II.1.5)

Common Procurement Vocabulary (CPV)

II.1.6)

Contract covered by the government procurement agreement (GPA)

II.2)

Total final value of the contract(s)

II.2.1)

Total final value of the contract(s)

Section IV: Procedure

IV.1)

Type of procedure

IV.1.1)

Type of procedure

IV.2)

Award criteria

IV.2.1)

Award criteria

IV.2.2)

An electronic auction has been used

IV.3)

Administrative information

IV.3.1)

File reference number attributed by the contracting authority

CH/CHCC/07/10

IV.3.2)

Previous publication(s) concerning the same contract

Other previous publications

Section V: Award of contract

Contract No:

Title:

Lot No:

V.1)

Date of contract award:

V.2)

Numbers of offers received:

V.3)

Name and address of economic operator to whom the contract has been awarded

V.4)

Information on value of contract

V.5)

The contract is likely to be subcontracted

Short description of the value/proportion of the contract to be subcontracted

Section VI: Complementary Information

VI.1)

Contract related to a project and/or programme financed by community funds?

VI.2)

Additional Information

VI.3)

Procedures for appeal

VI.3.1)

Body responsible for appeal procedures

Body responsible for mediation procedures

VI.3.2)

Lodging of appeals

VI.3.3)

Service from which information about the lodging of appeals may be obtained

VI.4)

Dispatch date of this Notice