Contract award notice
Results of the procurement procedure
Section I: Contracting
authority
I.1) Name and addresses
Ministry of Justice
102 Petty France
London
SW1H 9AJ
UK
Contact person: Simon Cadby
Telephone: +44 2033340850
E-mail: Language_Services_@Justice.gsi.gov.uk
NUTS: UK
Internet address(es)
Main address: www.gov.uk/government/organisations/ministry-of-justice
Address of the buyer profile: https://www.gov.uk/government/organisations/ministry-of-justice/about/procurement#tendering-opportunities
I.1) Name and addresses
HM Inspectorate of Probation
1st Floor, Manchester Civil Justice Centre, 1 Bridge Street West
Manchester
M3 3FX
UK
E-mail: hmip.enquiries@hmiprobation.gsi.gov.uk
NUTS: UK
Internet address(es)
Main address: https://www.justiceinspectorates.gov.uk/hmiprobation/
I.1) Name and addresses
Legal Ombudsman for England and Wales
PO Box 6806
Wolverhampton
WV1 9WJ
UK
E-mail: enquiries@legalombudsman.org.uk
NUTS: UK
Internet address(es)
Main address: http://www.legalombudsman.org.uk
Address of the buyer profile: http://www.legalombudsman.org.uk/about-us/#ourtenders
I.1) Name and addresses
HM Inspectorate of Prisons
Victory House, 6th Floor, 30-34 Kingsway
London
WC2B 6EX
UK
E-mail: hmiprisons.enquiries@hmiprisons.gsi.gov.uk
NUTS: UK
Internet address(es)
Main address: http://www.justiceinspectorates.gov.uk/hmiprisons/
I.1) Name and addresses
Victims' Commissioner
Victims' Commissioner's Office, 102 Petty France
London
SW1H 9AJ
UK
E-mail: victims.commissioner@victimscommissioner.gsi.gov.uk
NUTS: UK
Internet address(es)
Main address: http://victimscommissioner.org.uk/
I.1) Name and addresses
Crown Prosecution Service
Rose Court, 2 Southwark Bridge
London
SE1 9HS
UK
E-mail: enquiries@cps.gsi.gov.uk
NUTS: UK
Internet address(es)
Main address: http://www.cps.gov.uk/
I.1) Name and addresses
The National Archives
Kew
Richmond
TW9 4DU
UK
E-mail: yourviews@nationalarchives.gsi.gov.uk
NUTS: UK
Internet address(es)
Main address: http://www.nationalarchives.gov.uk/
I.1) Name and addresses
Official Solicitor and Public Trustee
Victory House, 30-34 Kingsway
London
WC2B 6EX
UK
E-mail: enquiries@offsol.gsi.gov.uk
NUTS: UK
Internet address(es)
Main address: https://www.gov.uk/government/organisations/official-solicitor-and-public-trustee
I.2) Joint procurement
The contract involves joint procurement
I.4) Type of the contracting authority
Ministry or any other national or federal authority, including their regional or local subdivisions
I.5) Main activity
General public services
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Contracts for Language Services.
II.1.2) Main CPV code
79540000
II.1.3) Type of contract
Services
II.1.4) Short description
The services have been procured in 4 Lots. The required services are face to face, telephone and video interpreting services for spoken languages (Lot 1), translation and transcription services (Lot 2), non-spoken language services (Lot 3) and quality assurance of language services (Lot 4).
The services are required across the justice sector, including for all Courts and tribunals in England and Wales and some tribunals in Scotland, as well as for other justice sector bodies.
The services are available to the Ministry of Justice, executive agencies and its arm's length bodies, other public sector bodies and non-public sector bodies who provide services to the justice sector.
II.1.6) Information about lots
This contract is divided into lots:
Yes
II.1.7) Total value of the procurement
Value excluding VAT:
232 400 000.00
GBP
II.2) Description
Lot No: 1
II.2.1) Title
Face to face, telephone and video interpreting services for spoken languages
II.2.2) Additional CPV code(s)
79540000
II.2.3) Place of performance
NUTS code:
UK
Main site or place of performance:
England, Wales and Scotland.
II.2.4) Description of the procurement
Face to face, telephone and video interpretation services, including providing for attendance of an appropriately qualified interpreter at a requested Court, tribunal or other venues across England, Wales and Scotland whereby the meaning of what is said in 1 language is transferred in spoken form into a 2nd language (simultaneously and consecutively).
II.2.5) Award criteria
Quality criterion: Service delivery
/ Weighting: 40 %
Quality criterion: Portal
/ Weighting: 20 %
Quality criterion: Qualifications and complexity
/ Weighting: 18 %
Quality criterion: Mobilisation, transition and contract management
/ Weighting: 12 %
Quality criterion: Legal, commercial and financial
/ Weighting: 10 %
Cost criterion: Price per quality point methodology as described in the itpd
/ Weighting: 100 %
II.2.11) Information about options
Options:
Yes
Description of options:
The anticipated term of the contracts will be 4 years with options to extend for 2 further periods of up to 1 year each and a further exceptional extension option for up to 1 further year which can be exercised irrespective of whether the other extension options have been exercised.
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Lot No: 2
II.2.1) Title
Translation and Transcription Services
II.2.2) Additional CPV code(s)
79530000
II.2.3) Place of performance
NUTS code:
UK
Main site or place of performance:
England, Wales and Scotland.
II.2.4) Description of the procurement
Translation of written material and transcription of oral material as requested by Court, tribunal or other venues across England, Wales and Scotland into a 2nd language or an accessible format, such as large type.
II.2.5) Award criteria
Quality criterion: Service delivery
/ Weighting: 35 %
Quality criterion: Booking service and data security
/ Weighting: 25 %
Quality criterion: People and resources
/ Weighting: 20 %
Quality criterion: Mobilisation, transition and contract management
/ Weighting: 10 %
Quality criterion: Legal, commercial and financial
/ Weighting: 10 %
Cost criterion: Price per quality point methodology as described in the itpd
/ Weighting: 100 %
II.2.11) Information about options
Options:
Yes
Description of options:
The anticipated term of the contracts will be 4 years with options to extend for 2 further periods of up to 1 year each and a further exceptional extension option for up to 1 further year which can be exercised irrespective of whether the other extension options have been exercised.
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Lot No: 3
II.2.1) Title
Non-spoken language services
II.2.2) Additional CPV code(s)
79540000
II.2.3) Place of performance
NUTS code:
UK
Main site or place of performance:
England, Wales and Scotland.
II.2.4) Description of the procurement
Translation of non-spoken language services by an appropriately qualified non-spoken language interpreter who can aid communication with Deaf and Deaf-blind people and others requiring support to access English, in personal attendance or via an agreed technology, such as video link, as follows:
— British Sign Language (BSL) Interpreters;
— Foreign Sign Language Interpreters;
— Deaf Relay Interpreters;
— Deaf Expert Witness and other Deaf Forensic Services;
— Lip-speakers;
— Deaf-blind interpreters: Visual Frame, Hands On or Manual;
— Speech-to-text reporting;
— Electronic and manual note takers;
— Sign Supported English (SSE);
— Video Relay Interpreting Services;
— Conferencing interpreting;
— Consecutive or simultaneous interpreting;
— Cued Speech/Makaton.
II.2.5) Award criteria
Quality criterion: Service delivery
/ Weighting: 40 %
Quality criterion: Booking service and data security
/ Weighting: 20 %
Quality criterion: People and resources
/ Weighting: 18 %
Quality criterion: Mobilisation, transition and contract management
/ Weighting: 12 %
Quality criterion: Legal, commercial and financial
/ Weighting: 10 %
Cost criterion: Price per quality point methodology as described in the itpd
/ Weighting: 100 %
II.2.11) Information about options
Options:
Yes
Description of options:
The anticipated term of the contracts will be 4 years with options to extend for 2 further periods of up to 1 year each and a further exceptional extension option for up to 1 further year which can be exercised irrespective of whether the other extension options have been exercised.
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Lot No: 4
II.2.1) Title
Quality Assurance of Language Services
II.2.2) Additional CPV code(s)
72225000
II.2.3) Place of performance
NUTS code:
UK
Main site or place of performance:
England, Wales and Scotland.
II.2.4) Description of the procurement
Delivery of quality assurance services providing an independent assessment of skills, qualifications and experience of individuals delivering interpretation and translation services. Provision of an independent assessment of service quality throughout the life of the contract, employing techniques such as a ‘mystery shopper’ function, assessment of language professional capability and investigation into alleged breaches of the code of conduct. Development and promotion of supported training pathways to full qualification for language professionals in the justice sector.
II.2.5) Award criteria
Quality criterion: Service delivery and data assurance
/ Weighting: 15 %
Quality criterion: Vetting and register
/ Weighting: 10 %
Quality criterion: Quality assurance
/ Weighting: 25 %
Quality criterion: Professional development
/ Weighting: 25 %
Quality criterion: Mobilisation, transition and contract management
/ Weighting: 15 %
Quality criterion: Legal, commercial and financial
/ Weighting: 10 %
Cost criterion: Price per quality point methodology as described in the itpd
/ Weighting: 100 %
II.2.11) Information about options
Options:
Yes
Description of options:
The anticipated term of the contracts will be 4 years with options to extend for 2 further periods of up to 1 year each and a further exceptional extension option for up to 1 further year which can be exercised irrespective of whether the other extension options have been exercised.
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Competitive dialogue
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2015/S 203-369044
Section V: Award of contract
Lot No: 1
Title: Face to face, telephone and video interpreting services for spoken languages
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
18/08/2016
V.2.2) Information about tenders
Number of tenders received: 2
Number of tenders received from tenderers from non-EU Member States: 1
Number of tenders received by electronic means: 2
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Thebigword Group Limited
Link Up House, Ring Road, Lower Wortley
Leeds
LS12 6AB
UK
Telephone: +44 1132107401
E-mail: bernadette.byrne@thebigword.com
NUTS: UKE42
Internet address(es)
URL: https://en-gb.thebigword.com/
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
: 119 100 000.00
GBP
V.2.5) Information about subcontracting
Section V: Award of contract
Lot No: 2
Title: Translation and Transcription Services
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
18/08/2016
V.2.2) Information about tenders
Number of tenders received: 4
Number of tenders received from SMEs: 2
Number of tenders received by electronic means: 4
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Thebigword Group Limited
Link Up House, Ring Road, Lower Wortley
Leeds
LS12 6AB
UK
Telephone: +44 1132107401
E-mail: bernadette.byrne@thebigword.com
NUTS: UKE42
Internet address(es)
URL: https://en-gb.thebigword.com/
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
: 4 400 000.00
GBP
V.2.5) Information about subcontracting
Section V: Award of contract
Lot No: 3
Title: Non-Spoken Languages
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
22/08/2016
V.2.2) Information about tenders
Number of tenders received: 2
Number of tenders received from SMEs: 1
Number of tenders received by electronic means: 2
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Clarion Interpreting Limited
The Old Dairy, Brook Road
Royston
SG8 7RG
UK
Telephone: +44 1763209001
E-mail: office@clarion-uk.com
NUTS: UKH23
Internet address(es)
URL: http://www.clarion-uk.com
The contractor is an SME:
Yes
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
: 6 000 000.00
GBP
V.2.5) Information about subcontracting
Section V: Award of contract
Lot No: 4
Title: Quality Assurance for Language Services
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
23/08/2016
V.2.2) Information about tenders
Number of tenders received: 2
Number of tenders received by electronic means: 2
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
London Borough of Newham
1000 Dockside Road
London
E16 2QU
UK
Telephone: +44 2033737183
E-mail: jaimin.patel@newham.gov.uk
NUTS: UKI12
Internet address(es)
URL: http://www.languageshop.org
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
: 2 400 000.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.4) Procedures for review
VI.4.1) Review body
The High Court of Justice of England and Wales
London
UK
VI.5) Date of dispatch of this notice
08/09/2016