Contract award notice
Results of the procurement procedure
Section I: Contracting
authority
I.1) Name and addresses
Irwell Valley Housing Association
Paragon House, 48 Seymour Grove
Manchester
M16 0LN
UK
Contact person: Michelle Cunningham
Telephone: +44 1616101000
E-mail: michelle.cunningham@irwellvalleyha.co.uk
Fax: +44 1618770660
NUTS: UKD3
Internet address(es)
Main address: http://www.irwellvalleyha.co.uk
Address of the buyer profile: http://www.mytenders.org/search/Search_AuthProfile.aspx?ID=AA0995
I.2) Joint procurement
The contract is awarded by a central purchasing body
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
Housing and community amenities
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Call Centre Services.
II.1.2) Main CPV code
79512000
II.1.3) Type of contract
Services
II.1.4) Short description
Call centre services providing call handling mainly out of hours.
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Lowest offer:
144 000.00
GBP/ Highest offer:
518 400.00
GBP
II.2) Description
II.2.2) Additional CPV code(s)
79512000
64214200
79511000
II.2.3) Place of performance
NUTS code:
UKD3
II.2.4) Description of the procurement
The supplier is to provide an out of hours telephone call handling service to IVHA customers wishing to report an emergency repair. The contract will be for 3+2 years.
II.2.5) Award criteria
Quality criterion: Quality
/ Weighting: 60
Price
/ Weighting:
40
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
No
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2016/S 112-198973
Section V: Award of contract
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
06/09/2016
V.2.2) Information about tenders
Number of tenders received: 7
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Call Miss Jones
Rossett Business Park
Rossett
LL12 0AY
UK
NUTS: UK
The contractor is an SME:
Yes
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
Lowest offer:
115 200.00
GBP
/ Highest offer:
414 720.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.3) Additional information
(MT Ref: 184291).
VI.4) Procedures for review
VI.4.1) Review body
Irwell Valley Housing Association
Paragon House, 48 Seymour Grove
Manchester
M16 0LN
UK
Telephone: +44 1616101000
E-mail: michelle.cunningham@irwellvalleyha.co.uk
Fax: +44 1618770660
Internet address(es)
URL: http://www.irwellvalleyha.co.uk
VI.5) Date of dispatch of this notice
16/09/2016