Contract award notice
Results of the procurement procedure
Section I: Contracting
authority
I.1) Name and addresses
National Savings and Investments
1 Drummond Gate
London
SW1V 2QX
UK
Contact person: Malcolm Edwards
E-mail: malcolm.edwards@nsandi.com
NUTS: UK
Internet address(es)
Main address: www.nsandi.com
Address of the buyer profile: https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/5255
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
Other: financial services
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Quantitative Research Services including Customer Satisfaction Surveying.
Reference number: 1514
II.1.2) Main CPV code
79310000
II.1.3) Type of contract
Services
II.1.4) Short description
The purpose of this invitation to tender is to establish a one year agreement with a service provider for the provision of quantitative research services including running NS&I's strategic level customer satisfaction survey. Please note, this contract does not include omnibus services as these are already covered by another contract or NS&I's tactical customer satisfaction surveying.
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Value excluding VAT:
250 000.00
GBP
II.2) Description
II.2.2) Additional CPV code(s)
79342311
II.2.3) Place of performance
NUTS code:
UK
Main site or place of performance:
LONDON.
II.2.4) Description of the procurement
Each year NS&I potentially carries out a small number of ad-hoc quantitative research projects. Currently we do not have a contract in place to cover these needs so need to tender for each piece separately. For efficiency purposes we want to set up a ‘call off’ contract with an agency that can provide us with any ad hoc quantitative research services that are not covered by current contracts. NS&I is unable to guarantee whether any ad hoc quantitative research projects will be commissioned during the lifetime of this contract or the scale of any pieces that are commissioned. Ad hoc quantitative research projects could take a number of different formats and cover a range of topics.
In addition to this ad hoc quantitative research there is the requirement to run NS&I's strategic customer satisfaction survey and support us by providing expert guidance around the area of customer satisfaction and customer experience. In particular, recommending solutions to identify customer experience issues.
II.2.5) Award criteria
Quality criterion: Technical
/ Weighting: 55
Quality criterion: Capability
/ Weighting: 10
Quality criterion: Quality
/ Weighting: 5
Cost criterion: Costs
/ Weighting: 25
Cost criterion: Agreement to NS&I terms
/ Weighting: 5
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
II.2.14) Additional information
For further information and to participate in this tender opportunity please visit the NS&I eProcurement portal: https://nsandi.eu-supply.com/login.asp?B=NSANDI
Select ‘Ref: 1514 Quantitative Research Services’ and register your interest to download the tender documents. Please note that all communications with NS&I can only be conducted via the NS&I eProcurement portal.
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2017/S 126-256863
Section V: Award of contract
Contract No: 1
Title: Quantitative Research Services specialising in Customer Satisfaction/Experience Surveying and Insight
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
06/09/2017
V.2.2) Information about tenders
Number of tenders received: 9
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Discovery Research Ltd
London
UK
NUTS: UK
The contractor is an SME:
Yes
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
: 250 000.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.3) Additional information
The contract value shown is an estimated value of the expected value of the services to be called off from the supplier over the contract period.
VI.4) Procedures for review
VI.4.1) Review body
National Savings and Investments
London
UK
VI.5) Date of dispatch of this notice
07/09/2017