Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
Mole Valley District Council
Pippbrook
Dorking
RH4 1SJ
UK
Contact person: Ellie Guinan
Telephone: +44 1306885001
E-mail: Ellie.Guinan@molevalley.gov.uk
NUTS: UKJ26
Internet address(es)
Main address: http://www.molevalley.gov.uk/
Address of the buyer profile: http://www.molevalley.gov.uk/
I.4) Type of the contracting authority
Regional or local authority
I.5) Main activity
General public services
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
MVDC - SF — Customer Transaction Management System
Reference number: MVDC - 015799
II.1.2) Main CPV code
48445000
II.1.3) Type of contract
Supplies
II.1.4) Short description
The Council has embarked on an Enhancing the Customer Experience Programme. The emphasis of this work stream is the refocus of our services to provide Customer Services Unit and departments with the necessary client based information pulled from various back office systems to allow them to deal with as many types of transactions at first point of contact as possible and to automatically update back office systems wherever possible. To achieve this the Council is intends to purchase and implement an off site cloud based, Customer Transaction Management System solution that will have the capacity to enable both simple and more complex transactions and interactions to be delivered transparently. The initial contract will be for three years, with the option for the Council to take up to a maximum of four 1 year extensions.
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Value excluding VAT:
200 000.00
GBP
II.2) Description
II.2.3) Place of performance
NUTS code:
UKJ26
Main site or place of performance:
Dorking in Surrey
II.2.4) Description of the procurement
Cloud based software
II.2.5) Award criteria
Quality criterion: Quality
/ Weighting: 60
Price
/ Weighting:
40
II.2.11) Information about options
Options:
Yes
Description of options:
Three years initial contract with the option for annual extensions up to a maximum of 4 years, overall maximum duration of contract is 7 years.
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
II.2.14) Additional information
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
Section V: Award of contract
Contract No: MVDC 015799
Title: MVDC - SF — Customer Transaction Management System
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
25/05/2018
V.2.2) Information about tenders
Number of tenders received: 5
Number of tenders received by electronic means: 5
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Firmsep Ltd
15 Worship Street
London
EC2A 2DT
UK
Telephone: +44 8454672971
E-mail: info@firmstep.com
NUTS: UKI41
Internet address(es)
URL: https://www.firmstep.com/
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot:
Total value of the contract/lot:
: 215 775.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.4) Procedures for review
VI.4.1) Review body
Mole Valley District Council
Pippbrook
Dorking
RH4 1SJ
UK
Internet address(es)
URL: http://www.molevalley.gov.uk/
VI.4.2) Body responsible for mediation procedures
Mole Valley District Council
Pippbrook
Dorking
RH4 1SJ
UK
Telephone: +44 1306885001
E-mail: Ellie.Guinan@molevalley.gov.uk
Internet address(es)
URL: http://www.molevalley.gov.uk/
VI.4.3) Review procedure
Precise information on deadline(s) for review procedures:
VI.4.4) Service from which information about the review procedure may be obtained
Mole Valley District Council
Pippbrook
Dorking
RH4 1SJ
UK
Telephone: +44 1306885001
E-mail: Ellie.Guinan@molevalley.gov.uk
Internet address(es)
URL: http://www.molevalley.gov.uk/
VI.5) Date of dispatch of this notice
30/08/2018