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Contract Notice

Victim Help Centre

  • First published: 14 September 2018
  • Last modified: 14 September 2018
  • Version: N/A
  • This file may not be fully accessible.

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Contents

Summary

OCID:
Published by:
Police and Crime Commissioner for North Wales Police and North Wales Police
Authority ID:
AA72132
Publication date:
14 September 2018
Deadline date:
12 October 2018
Notice type:
Contract Notice
Has documents:
No
Has SPD:
No
Has Carbon Reduction Plan:
N/A

Abstract

Contract for the provision of a victim help centreThe contract is for an initial period of 2 years commencing on 1.4.2019 with potential to extend for a further 3 years in multiples not exceeding 12 months.

The Police and Crime Commissioner for North Wales currently provide support for victims of crime within a hub called the ‘Victim Help Centre’ (VHC) located at North Wales Police Divisional Headquarters, St Asaph. The Service is currently provided by an external Supplier, the current contract comes to an end on 31.3.2019 and therefore we are looking to put a new contract in place to commence on 1.4.2019.

Any questions should also be raised via the Messaging section of the Tender, please note that no correspondence will be entered into outside of the system.

The Closing Date: 2:00 pm on 12.10.2018.

The Contract will be open for use by The Police and Crime Commissioner for Gwent and/or Gwent Police should they require.

Full notice text

Contract notice

Section I: Contracting authority

I.1) Name and addresses

Police and Crime Commissioner for North Wales Police and North Wales Police

n/a

Force Headquarters, Glan-y-don, Abergele Road, North Wales

Colwyn Bay

LL29 8AW

UK

Contact person: Kim Richards

Telephone: +44 1492804248

E-mail: kim.richards@nthwales.pnn.police.uk

NUTS: UKL13

Internet address(es)

Main address: http://www.north-wales.police.uk

Address of the buyer profile: https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/33183

I.3) Communication

The procurement documents are available for unrestricted and full direct access, free of charge at:

https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=25388&B=BLUELIGHT


Additional information can be obtained from the abovementioned address


Tenders or requests to participate must be sent electronically to:

https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=25388&B=BLUELIGHT


Tenders or requests to participate must be sent to the abovementioned address


I.4) Type of the contracting authority

Body governed by public law

I.5) Main activity

Public order and safety

Section II: Object

II.1) Scope of the procurement

II.1.1) Title

Victim Help Centre

Reference number: 32682

II.1.2) Main CPV code

79512000

 

II.1.3) Type of contract

Services

II.1.4) Short description

Contract for the provision of a Victim Help Centre. The contract is for an initial period of 2 years commencing on 1.4.2019 with potential to extend for a further 3 years in multiples not exceeding 12 months.

The Police and Crime Commissioner for North Wales currently provide support for victims of crime within a hub called the ‘Victim Help Centre’ (VHC) located at North Wales Police Divisional Headquarters, St Asaph. The Service is currently provided by an external Supplier, the current contract comes to an end on 31.3.2019 and therefore we are looking to put a new contract in place to commence on 1.4.2019.

The Closing Date: 2:00 pm on 12.10.2018.

This Contract will be open for use by the Police and Crime Commissioner for Gwent and/or Gwent Police throughout the contract period should they require.

II.1.5) Estimated total value

Value excluding VAT: 3 600 000.00  GBP

II.1.6) Information about lots

This contract is divided into lots: No

II.2) Description

II.2.2) Additional CPV code(s)

85000000

85320000

85323000

98000000

II.2.3) Place of performance

NUTS code:

UKL13

II.2.4) Description of the procurement

Contract for the provision of a victim help centreThe contract is for an initial period of 2 years commencing on 1.4.2019 with potential to extend for a further 3 years in multiples not exceeding 12 months.

The Police and Crime Commissioner for North Wales currently provide support for victims of crime within a hub called the ‘Victim Help Centre’ (VHC) located at North Wales Police Divisional Headquarters, St Asaph. The Service is currently provided by an external Supplier, the current contract comes to an end on 31.3.2019 and therefore we are looking to put a new contract in place to commence on 1.4.2019.

Any questions should also be raised via the Messaging section of the Tender, please note that no correspondence will be entered into outside of the system.

The Closing Date: 2:00 pm on 12.10.2018.

The Contract will be open for use by The Police and Crime Commissioner for Gwent and/or Gwent Police should they require.

II.2.5) Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.6) Estimated value

Value excluding VAT: 3 600 000.00  GBP

II.2.7) Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 24

This contract is subject to renewal: Yes

Description of renewals:

The initial contract period is for 24 months, with the option to extend for another 3 years in multiples of no more than 12 months.

II.2.9) Information about the limits on the number of candidates to be invited

II.2.10) Information about variants

Variants will be accepted: Yes

II.2.11) Information about options

Options: No

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Section III: Legal, economic, financial and technical information

III.1) Conditions for participation

III.1.1) Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

List and brief description of conditions:

As per the tender documents.

III.1.2) Economic and financial standing

List and brief description of selection criteria:

As per the tender documents


Minimum level(s) of standards required:

Full independent financial background checks will be carried out prior to award or any contract.

III.1.3) Technical and professional ability

Selection criteria as stated in the procurement documents


III.2) Conditions related to the contract

Section IV: Procedure

IV.1) Description

IV.1.1) Type of procedure

Open procedure

IV.1.3) Information about a framework agreement or a dynamic purchasing system

The procurement involves the establishment of a framework agreement with a single operator.

IV.1.8) Information about Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: Yes

IV.2) Administrative information

IV.2.2) Time limit for receipt of tenders or requests to participate

Date: 12/10/2018

Local time: 14:00

IV.2.4) Languages in which tenders or requests to participate may be submitted

DA

EN

IV.2.6) Minimum time frame during which the tenderer must maintain the tender

Duration in months: 6 (from the date stated for receipt of tender)

IV.2.7) Conditions for opening of tenders

Date: 12/10/2018

Local time: 14:00

Place:

North Wales Police

Information about authorised persons and opening procedure:

Force Solicitor

Procurement Officer

Section VI: Complementary information

VI.1) Information about recurrence

This is a recurrent procurement: No

VI.2) Information about electronic workflows

Electronic invoicing will be accepted

Electronic payment will be used

VI.4) Procedures for review

VI.4.1) Review body

Head of Procurement

Force Headquarters, Glan y Don, North Wales

Old Colwyn

LL29 8AW

UK

Telephone: +44 492804247

E-mail: procurement@nthwales.pnn.police.uk

VI.4.2) Body responsible for mediation procedures

A neutral advisor or mediator shall be chosen by agreement between the Parties

Colwyn Bay

UK

Internet address(es)

URL: http://www.cedr.co.uk

VI.5) Date of dispatch of this notice

11/09/2018

Coding

Commodity categories

ID Title Parent category
79512000 Call centre Telephone-answering services
85323000 Community health services Social services
85000000 Health and social work services Other Services
98000000 Other community, social and personal services Other Services
85320000 Social services Social work and related services

Delivery locations

ID Description
100 UK - All

Alert region restrictions

The buyer has restricted the alert for this notice to suppliers based in the following regions.

ID Description
There are no alert restrictions for this notice.

About the buyer

Main contact:
kim.richards@nthwales.pnn.police.uk
Admin contact:
N/a
Technical contact:
N/a
Other contact:
N/a

Further information

Date Details
No further information has been uploaded.

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