Contract notice
Section I: Contracting
authority
I.1) Name and addresses
Allerdale Borough Council
Finance Dept., Allerdale House
Workington
CA14 3YJ
UK
Contact person: Procurement Team
Telephone: +44 1900702521
E-mail: procurement@allerdale.gov.uk
NUTS: UKD11
Internet address(es)
Main address: http://www.allerdale.gov.uk
Address of the buyer profile: http://www.allerdale.gov.uk
I.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge at:
www.the-chest.gov.uk
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be sent electronically to:
www.the-chest.gov.uk
I.4) Type of the contracting authority
Regional or local authority
I.5) Main activity
General public services
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Customer Platform
Reference number: DN432919
II.1.2) Main CPV code
48000000
II.1.3) Type of contract
Services
II.1.4) Short description
Allerdale Borough Council are looking to procure a low code customer platform comprising of hosted CRM solution with an online and offline customer self-service portal accessed via iOS, android or windows mobile devices and through our website www.allerdale.gov.uk via chrome, safari, edge, internet explorer, firefox browsers.
II.1.6) Information about lots
This contract is divided into lots:
No
II.2) Description
II.2.3) Place of performance
NUTS code:
UKD11
II.2.4) Description of the procurement
Allerdale Borough Council are looking to procure a low code customer platform comprising of hosted CRM solution with an online and offline customer self-service portal accessed via iOS, android or windows mobile devices and through our website www.allerdale.gov.uk via chrome, safari, edge, internet explorer, firefox browsers.
II.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 60
This contract is subject to renewal: No
II.2.9) Information about the limits on the number of candidates to be invited
II.2.10) Information about variants
Variants will be accepted:
No
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
IV.2) Administrative information
IV.2.2) Time limit for receipt of tenders or requests to participate
Date:
14/10/2019
Local time: 11:00
IV.2.4) Languages in which tenders or requests to participate may be submitted
EN
IV.2.7) Conditions for opening of tenders
Date:
14/10/2019
Local time: 11:00
Section VI: Complementary information
VI.1) Information about recurrence
This is a recurrent procurement:
No
VI.4) Procedures for review
VI.4.1) Review body
Allerdale Borough Council
Allerdale House
Workington
CA14 3YJ
UK
Telephone: +44 1900702521
E-mail: procurement@allerdale.gov.uk
VI.5) Date of dispatch of this notice
30/08/2019