Skip to main content

We've saved some files called cookies on your device. These cookies are:

  • essential for the site to work
  • to help improve our website by collecting and reporting information on how you use it

We would also like to save some cookies to help tailor communications.

BETA
You're viewing an updated version of this service - your feedback will help us to improve it.

Contract Award Notice

Out of Hours Call Handling Service

  • First published: 12 September 2019
  • Last modified: 12 September 2019

The buyer is not using this website to administer the notice.

To record your interest or obtain additional information or documents please find instructions within the Full Notice Text. (NOTE: Contract Award Notices and Prior Information Notices do not normally require a response)

Contents

Summary

OCID:
Published by:
Paradigm Housing Group
Authority ID:
AA24205
Publication date:
12 September 2019
Deadline date:
-
Notice type:
Contract Award Notice
Has documents:
No
Has SPD:
No
Has Carbon Reduction Plan:
N/A

Abstract

To provide an out of hours emergency call handling service to residents with the occasional planned closure during office hours.

Full notice text

Contract award notice

Results of the procurement procedure

Section I: Contracting entity

I.1) Name and addresses

Paradigm Housing Group

1 Glory Park Avenue

Wooburn Green

HP10 0DF

UK

Contact person: MRS Caroline Sturman

E-mail: caroline.sturman@paradigmhousing.co.uk

Fax: +44 3003038041

NUTS: UK

Internet address(es)

Main address: http://www.paradigmhousing.co.uk

Address of the buyer profile: http://www.paradigmhousing.co.uk

I.4) Type of the contracting authority

Body governed by public law

I.5) Main activity

Housing and community amenities

Section II: Object

II.1) Scope of the procurement

II.1.1) Title

Out of Hours Call Handling Service

Reference number: DN414216

II.1.2) Main CPV code

64214200

 

II.1.3) Type of contract

Services

II.1.4) Short description

To provide an out of hours call handling service with the occasional in-hours cover for training, etc.

II.1.6) Information about lots

This contract is divided into lots: No

II.1.7) Total value of the procurement

Lowest offer: 40 000.00  GBP/ Highest offer: 200 000.00  GBP

II.2) Description

II.2.3) Place of performance

NUTS code:

UK

II.2.4) Description of the procurement

To provide an out of hours emergency call handling service to residents with the occasional planned closure during office hours.

II.2.5) Award criteria

Cost criterion: Cost per call / Weighting: 30

Cost criterion: Quality / Weighting: 70

II.2.11) Information about options

Options: No

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Section IV: Procedure

IV.1) Description

IV.1.1) Type of procedure

Open procedure

IV.1.8) Information about Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: No

IV.2) Administrative information

IV.2.1) Previous publication concerning this procedure

Notice number in the OJ S:

2019/S 118-289688

Section V: Award of contract

Contract No: 2042

A contract/lot is awarded: Yes

V.2 Award of contract

V.2.1) Date of conclusion of the contract

09/09/2019

V.2.2) Information about tenders

Number of tenders received: 7

The contract has been awarded to a group of economic operators: No

V.2.3) Name and address of the contractor

SPS Doorguard Ltd

Glasgow

G2 5RU

UK

NUTS: UK

The contractor is an SME: Yes

V.2.4) Information on value of the contract/lot (excluding VAT)

Initial estimated total value of the contract/lot:

Total value of the contract/lot: Lowest offer: 70 000.00  GBP / Highest offer: 230 000.00  GBP

V.2.5) Information about subcontracting

Section VI: Complementary information

VI.4) Procedures for review

VI.4.1) Review body

Royal Court of Justice

London

UK

VI.5) Date of dispatch of this notice

10/09/2019

Coding

Commodity categories

ID Title Parent category
64214200 Telephone switchboard services Dedicated-business telephone network services

Delivery locations

ID Description
100 UK - All

Alert region restrictions

The buyer has restricted the alert for this notice to suppliers based in the following regions.

ID Description
There are no alert restrictions for this notice.

About the buyer

Main contact:
caroline.sturman@paradigmhousing.co.uk
Admin contact:
N/a
Technical contact:
N/a
Other contact:
N/a

Further information

Date Details
No further information has been uploaded.

0800 222 9004

Lines are open 8:30am to 5pm Monday to Friday.

Rydym yn croesawu galwadau'n Gymraeg.

We welcome calls in Welsh.