Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
Plus Dane Housing Ltd
13-15 Rodney Street
Liverpool
L1 9EF
UK
Telephone: +44 1517064636
E-mail: liam.bedson@plusdane.co.uk
NUTS: UKD
Internet address(es)
Main address: www.plusdane.co.uk
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
Housing and community amenities
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Customer Research Partner
Reference number: PDT-18-030
II.1.2) Main CPV code
79342310
II.1.3) Type of contract
Services
II.1.4) Short description
Plus Dane Housing is looking for a preferred partner to deliver elements of our customer research.
We are looking to have an approach where service related satisfaction data is collected as the process concludes and allows us to respond more quickly to any issues that the customer may have. We have procured a modern housing management system with the functionality to deliver real time customer satisfaction information as part of our service workflows. It is intended that this way of collecting real time data will allow us to manage our relationship with customers on a transactional basis and to have a dialogue to remedy any dissatisfaction as part of our day to day service delivery.
Whilst this agile collection and use of satisfaction data will allow us to improve our services and understand the needs of our customers in real time, we require a research partner to deliver quality satisfaction information for more strategic use.
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Value excluding VAT:
400 000.00
GBP
II.2) Description
II.2.3) Place of performance
NUTS code:
UKD
Main site or place of performance:
NORTH WEST (ENGLAND).
II.2.4) Description of the procurement
Plus Dane Housing is looking for a preferred partner to deliver elements of our customer research.
We are looking to have an approach where service related satisfaction data is collected as the process concludes and allows us to respond more quickly to any issues that the customer may have. We have procured a modern housing management system with the functionality to deliver real time customer satisfaction information as part of our service workflows. It is intended that this way of collecting real time data will allow us to manage our relationship with customers on a transactional basis and to have a dialogue to remedy any dissatisfaction as part of our day to day service delivery.
Whilst this agile collection and use of satisfaction data will allow us to improve our services and understand the needs of our customers in real time, we require a research partner to deliver quality satisfaction information for more strategic use. The successful research company will enter into a partnership with Plus Dane to deliver three individual elements of our customer satisfaction information.
II.2.5) Award criteria
Price
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
II.2.14) Additional information
To respond to this opportunity please click here: https://www.delta-esourcing.com/respond/737M5692F6
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Restricted procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
No
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2019/S 074-175674
Section V: Award of contract
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
28/08/2019
V.2.2) Information about tenders
Number of tenders received: 5
Number of tenders received from SMEs: 4
Number of tenders received from tenderers from EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 5
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
MEL Research Ltd
2nd Floor, 1 Ashted Lock, Birmingham Science Park Aston
Birmingham
B7 4AZ
UK
Telephone: +44 1213331968
NUTS: UKG31
The contractor is an SME:
Yes
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
: 400 000.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.3) Additional information
The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.
To view this notice, please click here:
https://plusdane.delta-esourcing.com/delta/viewNotice.html?noticeId=429584555
GO Reference: GO-2019911-PRO-15347167
VI.4) Procedures for review
VI.4.1) Review body
High Court of England and Wales
Royal Courts of Justice, Strand
London
WC2A 2LL
UK
Telephone: +44 1513578747
VI.4.2) Body responsible for mediation procedures
High Court of England and Wales
Royal Courts of Justice
London
WC2A 2LL
UK
Telephone: +44 1517084636
VI.4.3) Review procedure
Precise information on deadline(s) for review procedures:
Plus Dane will observe a standstill period following the award of the contract and conduct itself in respect of any appeals in accordance with the Public Contracts Regulations.
VI.4.4) Service from which information about the review procedure may be obtained
NA
NA
UK
Telephone: +44 1517084636
VI.5) Date of dispatch of this notice
11/09/2019