Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
Runnymede Borough Council
Civic Centre, Station Road
Addlestone
KT15 2AH
UK
Contact person: Loraine Austin
E-mail: loraine.austin@runnymede.gov.uk
NUTS: UKJ25
Internet address(es)
Main address: https://www.runnymede.gov.uk
I.4) Type of the contracting authority
Regional or local authority
I.5) Main activity
General public services
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
RMBC — LA — Customer Relationship Management System and Content Management System
Reference number: RMBC - 031029
II.1.2) Main CPV code
72000000
II.1.3) Type of contract
Services
II.1.4) Short description
The authority is seeking to contract with one provider for a combined CRM and CMS solution to significantly improve its digital self-service and assisted-service offering via a new customer portal for a number of interactions including waste (fly tipping, missed collections, garden and bulky waste), on-line planning submissions, on-line activities for housing and revenues and benefits. The solution will enable the Authority to build a data-rich customer services provision, enabling analysis of customer needs and shaping services accordingly. The solution will provide the authority with a single view of its customers to break down silos across the authority and the services it provides; Officers will achieve a better understanding of how customers interact across all services whilst enabling them to track service requests, check for updates electronically, deliver personalised, targeted services and communication and thus building stronger and effective relationships with them.
II.1.6) Information about lots
This contract is divided into lots:
No
II.1.7) Total value of the procurement
Value excluding VAT:
850 000.00
GBP
II.2) Description
II.2.2) Additional CPV code(s)
48000000
II.2.3) Place of performance
NUTS code:
UKJ25
Main site or place of performance:
II.2.4) Description of the procurement
Customer relationship management and content management systems.
II.2.5) Award criteria
Price
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
II.2.14) Additional information
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2020/S 108-263400
Section V: Award of contract
Contract No: TED05-SESHAREDSER/2020-000195
Title: Customer Relationship Management System and Content Management System
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
02/09/2020
V.2.2) Information about tenders
Number of tenders received: 3
Number of tenders received from SMEs: 3
Number of tenders received from tenderers from EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 3
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Jadu Creative Ltd
08538777
Universe House, 1 Merus Coiurt, Meridican Business Park
Leicester
LE19 1RJ
UK
E-mail: sales@jadu.net
NUTS: UKF21
Internet address(es)
URL: www.jadu.net
The contractor is an SME:
Yes
V.2.4) Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot:
Total value of the contract/lot:
: 718 800.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.4) Procedures for review
VI.4.1) Review body
Runnymede Borough Council
Civic Centre, Station Road
Addlestone
KT15 2AH
UK
E-mail: mario.leo@runnymede.gov.uk
Internet address(es)
URL: https://www.runnymede.gov.uk
VI.4.3) Review procedure
Precise information on deadline(s) for review procedures:
VI.5) Date of dispatch of this notice
10/09/2020