Contract notice – utilities
Section I: Contracting
entity
I.1) Name and addresses
SSE SERVICES PLC
43 Forbury Road
READING
RG13JH
UK
Contact person: Mark Harvey
Telephone: +44 1738341756
E-mail: mark.harvey@sse.com
NUTS: UKN
Internet address(es)
Main address: https://sse.app.jaggaer.com/
Address of the buyer profile: https://sse.app.jaggaer.com/
I.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge at:
https://sse.app.jaggaer.com/
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be sent to the abovementioned address
I.6) Main activity
Other: IT Services
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
SSE Airtricity - Contact Centre as a Service (CCaaS)
II.1.2) Main CPV code
79512000
II.1.3) Type of contract
Services
II.1.4) Short description
Supply of IT Services - Contact Centre as a Service SAAS Solution to replace existing system and infrastructure.
II.1.6) Information about lots
This contract is divided into lots:
No
II.2) Description
II.2.2) Additional CPV code(s)
72260000
72300000
72400000
72500000
72600000
72700000
72800000
72900000
73000000
II.2.3) Place of performance
NUTS code:
UKN
II.2.4) Description of the procurement
Supply of IT Services (Software as a Service Solution for Contact Telephony Centre (s). The solution should be a SaaS based offering allowing access by Call Centre agents based in ROI & NI to make/receive inbound/outbound calls supporting a variety of different business areas across SSE Airtricity.
II.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 60
This contract is subject to renewal: Yes
Description of renewals:
2 x 1 Additional Optional Years
II.2.10) Information about variants
Variants will be accepted:
No
II.2.11) Information about options
Options:
Yes
Description of options:
2 x 1 Year Optional Extension Years
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
II.2.14) Additional information
Access to all documentation relating to this notice can be accessed via the Opportunities Link at the following page https://sse.app.jaggaer.com/
Responses to the opportunity should be submitted to Ccaastender@sse.com
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Negotiated with call for competition
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
No
IV.2) Administrative information
IV.2.2) Time limit for receipt of tenders or requests to participate
Date:
08/10/2021
Local time: 15:00
IV.2.4) Languages in which tenders or requests to participate may be submitted
EN
Section VI: Complementary information
VI.1) Information about recurrence
This is a recurrent procurement:
No
VI.4) Procedures for review
VI.5) Date of dispatch of this notice
06/09/2021