Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
Derbyshire County Council
Chatsworth Hall
Matlock
DE4 3FW
UK
Contact person: Miss Carolyne Knott
Telephone: +44 1629536874
E-mail: carolyne.knott@derbyshire.gov.uk
NUTS: UKF1
Internet address(es)
Main address: http://www.derbyshire.gov.uk/
Address of the buyer profile: http://www.derbyshire.gov.uk/
I.4) Type of the contracting authority
Regional or local authority
I.5) Main activity
General public services
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
CCP002 – Provision of Corporate ICT Solutions for a Digital Transformation / Channel Shift Programme
Reference number: DN483440
II.1.2) Main CPV code
48000000
II.1.3) Type of contract
Supplies
II.1.4) Short description
Lot 1 - Customer Relationship Management (CRM) system which can support and manage end-to-end interactions with the Council;
Lot 2 - Complaints, Compliments and Comments system which can provide a “single source of truth” for complaints;
Lot 3 - Corporate Room and Events Booking system which can be used for booking Council-organised activities and facilities including property assets which currently have low occupancy rates, and introduces a payment at source function (where required) to integrate with the Council’s payment system.
The Council is also offering providers the opportunity to submit (optional) variant bids based on a single combined Lot for all three systems.
Contracts will be based on an initial 4 year period, with options to extend up to maximum of 6 additional years.
II.1.6) Information about lots
This contract is divided into lots:
Yes
II.1.7) Total value of the procurement
Value excluding VAT:
1 650 000.00
GBP
II.2) Description
Lot No: 1
II.2.1) Title
Lot 1 - Customer Relationship Management (CRM) system
II.2.2) Additional CPV code(s)
48000000
II.2.3) Place of performance
NUTS code:
UKF1
II.2.4) Description of the procurement
Lot 1 - Customer Relationship Management (CRM) system
II.2.5) Award criteria
Quality criterion: Quality
/ Weighting: 60
Quality criterion: Supplier Information Security
/ Weighting: 5
Price
/ Weighting:
35
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Lot No: 2
II.2.1) Title
Lot 2 - Complaints, Compliments and Comments system
II.2.2) Additional CPV code(s)
48000000
II.2.3) Place of performance
NUTS code:
UKF1
II.2.4) Description of the procurement
Lot 2 - Complaints, Compliments and Comments system
II.2.5) Award criteria
Quality criterion: Quality
/ Weighting: 60
Quality criterion: Supplier Information Security
/ Weighting: 5
Price
/ Weighting:
35
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Lot No: 3
II.2.1) Title
Lot 3 - Corporate Room and Events Booking system
II.2.2) Additional CPV code(s)
48000000
II.2.3) Place of performance
NUTS code:
UKF1
II.2.4) Description of the procurement
Lot 3 - Corporate Room and Events Booking system
II.2.5) Award criteria
Quality criterion: Quality
/ Weighting: 60
Quality criterion: Supplier Information Security
/ Weighting: 5
Price
/ Weighting:
35
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Lot No: 4
II.2.1) Title
Lot 4 (Variant) Provision of Customer Relationship Management (CRM) system, Complaints, Compliments and Comments system and Corporate Room and Events Booking system.
II.2.2) Additional CPV code(s)
48000000
II.2.3) Place of performance
NUTS code:
UKF1
II.2.4) Description of the procurement
Lot 4 (Variant) Provision of Customer Relationship Management (CRM) system, Complaints, Compliments and Comments system and Corporate Room and Events Booking system.
II.2.5) Award criteria
Quality criterion: Quality
/ Weighting: 60
Quality criterion: Supplier Information Security
/ Weighting: 5
Price
/ Weighting:
35
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Competitive dialogue
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
Yes
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2020/S 120-293529
Section V: Award of contract
Lot No: 4
Contract No: 1
Title: Lot 4 (Variant) Provision of Customer Relationship Management (CRM) system, Complaints, Compliments and Comments system and Corporate Room and Events Booking system.
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
11/03/2021
V.2.2) Information about tenders
Number of tenders received: 7
Number of tenders received from SMEs: 7
Number of tenders received from tenderers from EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 7
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Granicus Firmstep Limited
London
UK
NUTS: UKF1
The contractor is an SME:
Yes
V.2.4) Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot:
: 1 909 030.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.4) Procedures for review
VI.4.1) Review body
Derbyshire County Council
Matlock
DE4 3AG
UK
E-mail: procurement@derbyshire.gov.uk
VI.4.2) Body responsible for mediation procedures
Derbyshire County Council
Matlock
DE4 3AG
UK
E-mail: procurement@derbyshire.gov.uk
VI.4.3) Review procedure
Precise information on deadline(s) for review procedures:
Precise information on deadline(s) for review procedures:
Derbyshire County Council will incorporate a minimum 10 calendar days (or 15 if non-electronic or fax methods used) standstill period at the point information on the award of the contract is communicated to the relevant economic operators. Debriefing by the Council shall be in accordance with the Public Contracts Regulation 2015 (as amended) (the Regulations). Such information should be requested from the addressee in Section 1.1. If an appeal regarding the award of the contract has not been successfully resolved the Regulations provide for the aggrieved parties who are of the opinion that they have been harmed or are at risk of harm by a breach of the Regulations, to take action in the High Court (England, Wales and Northern Ireland). Any such action must be brought as soon as possible.
VI.5) Date of dispatch of this notice
08/09/2021