Contract award notice
Results of the procurement procedure
Section I: Contracting
entity
I.1) Name and addresses
Transport for London
Palestra, 197 Blackfriars Road
London
SE1 8NJ
UK
Contact person: Miss Jessica Denton
Telephone: +44 3432221234
E-mail: JESSDENTON@TFL.GOV.UK
NUTS: UKI
Internet address(es)
Main address: https://tfl.gov.uk
Address of the buyer profile: https://tfl.gov.uk
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
General public services
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Vehicle Licensing and Inspection Services and a Technology System for Taxi and Private Hire Services
Reference number: DN456625
II.1.2) Main CPV code
60100000
II.1.3) Type of contract
Services
II.1.4) Short description
Transport for London (TfL) license and regulate all of London's taxi and private hire drivers, vehicles and operators. The Mayor’s Transport Strategy (MTS) requires that TfL has a strong licensing function in London, a safe and reliable taxi and private hire trade and it uses technology to serve our customers.
To ensure services provided to the taxi and private hire trade are delivered in the most effective and efficient manner, TfL are seeking to procure the services of supplier(s) to deliver and support the activity of vehicle licensing and inspection and an end to end technology system.
The procurement was divided into 2 lots and conducted via the competitive dialogue procedure. There was an option to submit a combined response for both lots.
Lot 1: A Technology System and Customer Access Portal for Taxi and Private Hire Services;
Lot 2: Vehicle Licensing, Inspection and Contact Centre Services.
II.1.6) Information about lots
This contract is divided into lots:
Yes
II.1.7) Total value of the procurement
Value excluding VAT:
103 000 000.00
GBP
II.2) Description
Lot No: 1
II.2.1) Title
A Technology System and Customer Access Portal for Taxi and Private Hire Services
II.2.2) Additional CPV code(s)
22454000
32427000
48170000
48218000
72212170
72212218
72222300
II.2.3) Place of performance
NUTS code:
UK
II.2.4) Description of the procurement
TfL has procured the services of a technology supplier to provide and maintain enabling technology in support of vehicle, driver and operator licensing and inspection services. The system created in respect of TfL needs shall be used by TfL and other suppliers in the day to day operations supporting TfL’s customers in the taxi and private hire (TPH) trade. The services to be provided include the hosting of the system.
The technology solution shall deal with all elements of administering the licensing function and related back office functions and TPH on street enforcement. The system shall act as a central repository for data relating to the licensing function. The delivery of the services under the Lot 1 contract will include ensuring that the system integrates with different parts of the licensing service and is available for use by TfL and other suppliers. The services will also include general administration (records, bookings, personal detail processing), applications and on street enforcement functions.
It is TfL’s intention to create a web first approach to taxi/private hire vehicle licensing and vehicle inspection booking that provides customers with simple, intuitive self-service experience leading to effective channel shift away from traditional communication methods.
The Lot 1 supplier will act as the lead integrator of the services throughout the term of the agreement and shall also maintain the service system and all training materials and continually engage with TfL and other suppliers to maintain and improve operational delivery of the services.
The timescale to deliver a fully tested and accepted system for the operational phase is a major driver for the transition phase of the project.
Additional services
In accordance with Regulation 72(1) of the Public Contracts Regulations 2015 TfL reserve the right to include the following additional services as options through the term of the agreement. For the full scope of the additional services please see Schedule 2.2C of the contract but the services listed are: Compliance and enforcement handheld/mobile solution, Printing of documentation and licence materials, Scanning and lastly, Automation / Processing of Driver and Operator Licensing activities
II.2.5) Award criteria
Quality criterion: Quality criterion - Name: System Design
/ Weighting: 35
Quality criterion: Quality criterion - Name: Mobilisation and Transition
/ Weighting: 25
Quality criterion: Quality criterion - Name: Service Management
/ Weighting: 25
Quality criterion: Quality criterion - Name: Innovation & Continuous Improvement
/ Weighting: 15
Quality criterion: Price - Weighting: PQP
/ Weighting: PQP
Price
/ Weighting:
PQP
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Lot No: 2
II.2.1) Title
Vehicle Licensing, Inspection and Contact Centre Services
II.2.2) Additional CPV code(s)
22454000
60120000
60130000
63712000
71631200
75100000
II.2.3) Place of performance
NUTS code:
UK
II.2.4) Description of the procurement
TfL have successfully procured the services of a supplier to provide vehicle licensing, inspection and contact centre services.
The services will include taking online and telephony bookings through a contact centre established and operated by the supplier and carrying out service and physical taxi and PHV inspections at a specified number of London based inspection sites. It is currently anticipated that there will be 5 sites. By way of illustration only, there are currently approximately 450 licensed vehicle inspections carried out daily and 120 000 annually.
The vehicle licencing process, applicable for all taxis and private hire vehicles ensures they meet TfL’s conditions of fitness (Taxis) and Private Hire Vehicles (London PHV vehicles) Regulations 2004 through inspections on a regular basis (which doesn’t replace MOT’s) in line with predefined criteria as set out in TfL’s Inspection Manual http://content.tfl.gov.uk/vehicle-licence-inspection-manual.pdf
The supplier will handle customer service enquiries related to vehicle license bookings and administrative activities such as change of ownership and address, including the processing of payments and refunds via the system provided under Lot 1. The Lot 2 supplier will work collaboratively and cooperatively with Lot 1 supplier and other suppliers throughout the life of the operational contract.
The supplier shall supply the appropriate vehicle inspection service at the relevant sites, establish the contact centre with the necessary equipment and staff and ensure that the staff operating the services are appropriately trained. The sites used for vehicle inspections shall be sourced by TfL.
Additional services
In accordance with Regulation 72(1) of the Public Contract Regulations 2015 TfL reserve the right to include the following additional services as options through the term of the agreement. For the full scope of the additional services please see Schedule 2.2C of the contract, the services listed are: Advanced Driver Testing, DBS Management service, Print of documentation and licence materials, Scanning and lastly, Automation / Processing of Driver and Operator Licensing activities.
II.2.5) Award criteria
Quality criterion: Quality Criterion - Name: Operational Services
/ Weighting: 40
Quality criterion: Quality Criterion - Name: Mobilisation and Transition
/ Weighting: 25
Quality criterion: Quality Criterion - Name: Service Management
/ Weighting: 25
Quality criterion: Quality Criterion - Name: Innovation and Continuous Improvement
/ Weighting: 10
Quality criterion: Price - Weighting: PQP
/ Weighting: PQP
Price
/ Weighting:
PQP
II.2.11) Information about options
Options:
No
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Competitive dialogue
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
No
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S:
2020/S 007-011424
Section V: Award of contract
Lot No: 1
Contract No: tfl_scp_001789
Title: Vehicle Licensing and Inspection Services and a Technology System for Taxi and Private Hire Services
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
28/07/2021
V.2.2) Information about tenders
Number of tenders received: 3
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Tata Consultancy Services Limited
18 Grosvenor Place
London
SW1X 7HS
UK
NUTS: UK
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot:
Total value of the contract/lot:
: 12 000 000.00
GBP
V.2.5) Information about subcontracting
Section V: Award of contract
Lot No: 2
Contract No: tfl_scp_001789
Title: Vehicle Licensing, Inspection and Contact Centre Services
A contract/lot is awarded:
Yes
V.2 Award of contract
V.2.1) Date of conclusion of the contract
17/08/2021
V.2.2) Information about tenders
Number of tenders received: 2
The contract has been awarded to a group of economic operators:
No
V.2.3) Name and address of the contractor
Marston (Holdings) Limited
Rutland House, 8th Floor, 148 Edmund Street,
Birmingham,
B3 2JR
UK
NUTS: UK
The contractor is an SME:
No
V.2.4) Information on value of the contract/lot (excluding VAT)
Initial estimated total value of the contract/lot:
Total value of the contract/lot:
: 54 600 000.00
GBP
V.2.5) Information about subcontracting
Section VI: Complementary information
VI.3) Additional information
The total combined value of the contracts is specified as £103,000,000.
This value is TfL's best estimate of the total value of the contracts and is comprised of:
Initial Term: £31,300,000 (Lot 1:£8,900,000) (Lot 2: £22,400,000)
Full Term: £66,600,000 (Lot 1: 12,000,000) (Lot 2: 54,600,000)
Provision for Additional Services: £36,400,000
VI.4) Procedures for review
VI.4.1) Review body
Transport for London
Palestra, 197 Blackfriars Road
London
SE1 8NJ
UK
VI.4.2) Body responsible for mediation procedures
Transport for London
Palestra, 197 Blackfriars Road
London
SE1 8NJ
UK
VI.5) Date of dispatch of this notice
09/09/2021