Contract notice – utilities
Section I: Contracting
entity
I.1) Name and addresses
AFFINITY WATER LIMITED
Tamblin Way
HATFIELD
AL109EZ
UK
Contact person: Nikhil Sharma
Telephone: +44 7594523917
E-mail: nikhil.sharma@affinitywater.co.uk
NUTS: UKH
Internet address(es)
Main address: www.affinitywater.co.uk
I.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge at:
https://in-tendhost.co.uk/affinitywater/aspx/Home
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be sent electronically to:
https://in-tendhost.co.uk/affinitywater/aspx/Home
I.6) Main activity
Water
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Voice of the Customer Platform
Reference number: C-03775
II.1.2) Main CPV code
48482000
II.1.3) Type of contract
Supplies
II.1.4) Short description
Analytical tool that can inform the day-to-day customer measure of experience.
Analysis of individual customer engagements
Sentiment analysis for customer contacts and social media analysis
Both text and e-mail surveying capability
II.1.6) Information about lots
This contract is divided into lots:
No
II.2) Description
II.2.2) Additional CPV code(s)
48900000
II.2.3) Place of performance
NUTS code:
UKH
Main site or place of performance:
Hatfield, Hertfordshire
II.2.4) Description of the procurement
Provision of Software as descibed in the tender document
II.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 36
This contract is subject to renewal: Yes
Description of renewals:
option to extend upto 60 months
II.2.10) Information about variants
Variants will be accepted:
Yes
II.2.11) Information about options
Options:
Yes
Description of options:
by upto 2 years
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section III: Legal, economic, financial and technical information
III.1) Conditions for participation
III.1.2) Economic and financial standing
Selection criteria as stated in the procurement documents
III.1.3) Technical and professional ability
Selection criteria as stated in the procurement documents
III.2) Conditions related to the contract
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Negotiated with call for competition
IV.1.4) Information about reduction of the number of solutions or tenders during negotiation or dialogue
Recourse to staged procedure to gradually reduce the number of solutions to be discussed or tenders to be negotiated
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
No
IV.2) Administrative information
IV.2.2) Time limit for receipt of tenders or requests to participate
Date:
22/10/2021
Local time: 16:00
IV.2.4) Languages in which tenders or requests to participate may be submitted
EN
Section VI: Complementary information
VI.1) Information about recurrence
This is a recurrent procurement:
No
VI.4) Procedures for review
VI.4.1) Review body
Anglian Water Limited
Tamblin Way
Hatfield
AL10 9EZ
UK
VI.5) Date of dispatch of this notice
10/09/2021