Contract notice
Section I: Contracting
authority
I.1) Name and addresses
THRIVE HOMES LIMITED
Westside
Hemel Hempstead
HP3 9TD
UK
E-mail: procurement@thrivehomes.org.uk
NUTS: UKH2
Internet address(es)
Main address: www.thrivehomes.org.uk
I.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge at:
https://xantive.supplierselect.com
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be sent electronically to:
https://xantive.supplierselect.com
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
Housing and community amenities
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Contact Centre Software (Microsoft 365 Platform)
Reference number: TH2288
II.1.2) Main CPV code
48000000
II.1.3) Type of contract
Supplies
II.1.4) Short description
The provision of contact centre software within a Microsoft 365 platform
II.1.5) Estimated total value
Value excluding VAT:
470 000.00
GBP
II.1.6) Information about lots
This contract is divided into lots:
No
II.2) Description
II.2.3) Place of performance
NUTS code:
UKH2
II.2.4) Description of the procurement
Thrive wants to embark on a business transformation programme which will improve front and back end services for both customers and colleagues. The way in which the social
housing sector makes use of IT is undergoing a radical change, often utilising cloud-based technologies that allow information to flow seamlessly throughout an organisation, ideally suited to an agile and mobile operating environment.
Thrive's Strategic Framework includes strategic objectives for customers, staff, and technology. The strategic objectives of "a good place to work" wants to see more people work remotely and recognise that a "one size fits all" model doesn't meet the expectations of different generations. In respect of the technology the strategic objectives are to develop the role of technology to improve operational efficiency and effectiveness for both customers and staff.
To meet these strategic objectives, it is clear that the number of different applications and it uses, as this complexity is hindering achievement of its strategic objectives, which is
concentrated around growth, financial resilience, enhanced working environment and a fair deal for customers.
In March 2021 Thrive's board agreed a business case to deploy the Microsoft 365 technology stack over a three-year programme in the form of an Enterprise Resource Planning tool replacing legacy systems. Procurement is underway for all solutions.
It is anticipated that this contract will mobilise January 2022 with Go Live by April 2022.
II.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6) Estimated value
Value excluding VAT:
470 000.00
GBP
II.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 72
This contract is subject to renewal: No
II.2.9) Information about the limits on the number of candidates to be invited
II.2.10) Information about variants
Variants will be accepted:
No
II.2.11) Information about options
Options:
Yes
Description of options:
The contract will be for an initial term of 48 months with two optional 12 month extension periods
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
No
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.8) Information about Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement:
No
IV.2) Administrative information
IV.2.2) Time limit for receipt of tenders or requests to participate
Date:
25/10/2021
Local time: 12:00
IV.2.4) Languages in which tenders or requests to participate may be submitted
EN
IV.2.7) Conditions for opening of tenders
Date:
25/10/2021
Local time: 13:00
Section VI: Complementary information
VI.1) Information about recurrence
This is a recurrent procurement:
No
VI.4) Procedures for review
VI.4.1) Review body
Thrive Homes
Hemel Hempstead
UK
VI.5) Date of dispatch of this notice
22/09/2021